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Troubleshooting
If your system is not working it could be for one of the following reasons:
No USB Device Attached
1. Check to be sure the pcProx Writer (RDR-7080, BSE-RFID1356i-U or BSE-RFID1356i-232) or
pcProx Playback (PN: RDR-7075, RDR-7185) unit is plugged into the USB port. When the PC is
on and no card is being read, you will see the LED is red. A valid contactless card will cause the
LED to turn green for 1-2 seconds.
2. Verify you have the correct model and the software configuration screen agrees with the
reader attached.
3. If trouble continues, unplug the pcProx unit, use the Control Panel’s Add/Remove Hardware to
remove ‘General USB Device’, and reboot the PC. When your system is started, re-attach the
reader and the OS should re-install the Windows driver automatically.
Before You Call Technical Support
Please make sure you’ve identified your reader model and credential type being used. Have this
information ready so that your call will be routed to the correct specialist.
For Assistance:
Ph: 847.870.1723
E:
Talking To The Technician
Provide the reader model and credential type being used to the Technical Support Specialist.
Explain your problem to the specialist.
Be prepared to provide the following information:
- Error messages displayed on the computer
- What you were doing when the problem occurred
- What steps you have taken to resolve the problem, including results from each steps
Listen and follow the steps provided by the specialist. Let the specialist know what happens when you
perform the steps.
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Tips & Troubleshooting
