Redline Communications AN-50e, Руководство пользователя

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AN-50e
user manual
70-00033-01-03 Proprietary Redline Communications © 2005 September 2005
Page 72 of 100
5.2 Troubleshooting the Web Interface
These troubleshooting hints assume that the status LEDs on the front panel of the
terminal indicates normal functionality.
Table 25
:
Diag. - Web Interface Diagnostics
Symptom Possible
Problem Solution
Incorrect IP
address and/or
Subnet Mask. Perform a ping test from the host computer
command line.
If the ping test is unsuccessful, then the problem
is with the IP address. Perform a long reset to
apply the default address (192.168.25.2) and
Subnet Mask (255.255.255.0)
Problems with
host computer, or
terminal. If the ping is successful try a short reset of the
terminal, and/or reset the host computer.
Home Screen
(General
Information)
cannot be
accessed.
Host PC ARP
table is
incorrectly
configured Run 'arp:d' whenever the terminal is swapped.
Check that the subnet mask for the host PC
matches the subnet mask of the terminal. Check
that the host PC's address is 192.168.25.n,
where 'n' is not equal to 0,2, or 255.
Attempt to login to the terminal using a Web browser. Microsoft Internet Explorer
is recommended. If the terminal does not respond by displaying the login dialog
box, check that the correct IP address is being used. The value 192.168.25.2 is the
factory default value and may have been changed during installation.
The next test is to verify the IP address is reachable from the computer. Use the
ping command to test the connection between the terminal and host computer. The
system always responds to ping frames less that 577 bytes in length.
>ping 192.168.25.2
If the ping test is successful, the host computer was able to send and receive
packets to/from the terminal. The problem may be with the Internet browser or
related settings on the host computer. Re-boot the host computer to try to resolve
the problem.
If the ping is unsuccessful, there may be problems using that IP address; the IP
address may be incorrect, or there may be a duplicate address. For correct
operation the host computer and the terminal must appear to be on the same
subnet. For example, if the terminal is using the factory default settings, the host
computer could be set for an IP of
192.168.25.3 and a subnet mask of
255.255.255.0.
If the correct IP address of the terminal cannot be determined, it is recommended
to perform a long reset to restore the terminal to the default value.
Warning: performing a long reset restores the terminal's IP address (192.168.25.2)
and IP Subnet Mask (255.255.255.0) to the factory default value.