COPYRIGHT © 2016 RED.COM, INC
RED DSMC OPERATION GUIDE: WEAPON/SCARLET-W
955-0116_V6.1, REV-U | 156
LCD FLICKER
SYMPTOM
The LCD or monitor is flickering.
POTENTIAL RESOLUTIONS
Go to
Menu
>
Settings
>
Display
>
Monitor Control
and adjust the
Frequency
to
60 Hz
.
Use a different cable.
Ensure cables are properly attached.
CANNOT USE TOUCHSCREEN OR DSMC
2
SIDEKICK
SYMPTOM
Cannot control the camera via the touchscreen or the DSMC
2™
Sidekick.
POTENTIAL RESOLUTIONS
Perform a Hard Restore. For more information, go to
“Perform a Hard Restore” on page 157
If you are using an HD-SDI or HDMI
®
monitor, enable menus on the monitors and control the camera via
the DSMC
2
Sidekick:
A. Connect an SSD (RED MINI-MAG
®
) to your computer.
NOTE:
On Mac
®
computers with REDCINE-X PRO
®
installed, RED
®
Watchdog mounts the SSD as Read-
Only by default, which means that you are unable to write files (including firmware upgrade files) to the
SSD. Change the
Mount
preference to
Read-Write
before attempting to copy firmware to the SSD.
B. On the SSD, create a new folder, and name it
force_preset
.
C. Download the
from
D. Open the
Preset_Files
folder.
E. Open the folder that corresponds to the firmware version you are using.
F. Save the appropriate
enable_menus
file to the
force_preset
folder on your SSD.
G. Eject or unmount the SSD, and then remove the SSD.
H. Ensure the camera is turned off.
I. Insert the SSD into your camera.
J. Turn on the camera.
The camera automatically applies the preset.
“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGES
SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or
“Serious Error”.
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest release build available for download at
Submit a Technical Support request at
. Include the following with the request:
‒
Log file. For more information, go to
.
‒
List of modules, lens, and third-party accessories that were attached when the error occurred.
‒
Method for powering the camera when the error occurred (include battery types, power modules, and
power cables).
Содержание SCARLET-W Series
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