MOTOR DOES NOT MOVE WHEN IT SHOULD BE HOMING
SYMPTOM
The motor status light indicates that the motor is homing, but the motor does not move. After 60 seconds, a motor
error occurs.
POTENTIAL RESOLUTIONS
Ensure that the motor gear is fully engaged with the motor.
LENS FUNCTION DOES NOT RESPOND
SYMPTOM
A lens function (Focus, Iris, Zoom) is not responding.
POTENTIAL RESOLUTIONS
The lens function may be locked. To resolve the issue, use the instructions described in
.
Ensure that the torque setting on the motor is set appropriately. The torque value may be too low.
Ensure that you are using the appropriate motor cable.
If you are experiencing issues with the W.M.D., ensure that sufficient power is available for the operations. Try
connecting the W.M.D. to a 12 VDC power source that is not the camera, and attempt the operation again.
TROUBLESHOOT WIRELESS OPERATIONS
T.H.C. DOES NOT CONNECT WITH W.M.D.
SYMPTOM
The Tactical Hand Controller (T.H.C.) does not connect with the W.M.D.
EXPLANATION
The T.H.C. retains the MAC address for the W.M.D. (or other controller) that it is paired to.
POTENTIAL RESOLUTION
Connect the T.H.C. to the W.M.D. using the RED CAN Command Cable:
1. Connect one end of the 4-pin 0B LEMO
®
CAN connector cable to the CAN port on the W.M.D.
2. Connect the opposite end of the 4-pin 0B LEMO CAN connector cable to the CAN port on the T.H.C.
3. Ensure that the wireless blue light stops flashing and turns off. The communication is established and the wireless
information has been exchanged.
4. Disconnect the 4-pin 0B LEMO CAN connector cable.
5. Connect the T.H.C. wirelessly.
C O PYR I G HT © 2 0 1 7 R ED.C O M , LLC
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RED 3-AXIS SYSTEM OPERATION GUIDE
