TROUBLESHOOT THE W.M.D.
W.M.D. DOES NOT RECOGNIZE MOTOR
SYMPTOM
The W.M.D. does not recognize a motor.
POTENTIAL RESOLUTIONS
Ensure that the W.M.D. is connected to the motor.
Ensure that the problem is not related to a faulty or damaged cable. Try connecting the W.M.D. and motor with
another cable.
Ensure that you are using a supported motor (for a list of supported motors, go to
TROUBLESHOOT RED LENS CONTROL MOTORS
RED LENS CONTROL MOTOR GEAR SKIPS DURING OPERATION
SYMPTOM
A RED Lens Control Motor gear skips on the lens gear during operation.
EXPLANATION
Gear skips may occur due to support rod flexing when using carbon fiber support rods with lenses that are stiff and
require high torque levels. RED recommends using the black rod, steel rod, or other stiff support rods.
POTENTIAL RESOLUTION
Ensure that the gear is properly installed.
Ensure that the proper gear pitch is correct for the installed lens.
Ensure that support rods are firmly and properly installed.
Ensure that the RED Lens Control Motor and RED Lens Control Motor Mounting Bracket are properly installed and
tightened on the support rod.
The motor torque setting may be set too high. For more information, go to
RED LENS CONTROL MOTOR ERROR CODE
SYMPTOM
The motor is not functioning and the motor LED indicator is red.
POTENTIAL RESOLUTION
Go to
Select
>
Status
in the W.M.D. main menu to check if there is an error code.
Initialize the motor.
NOTE:
For more information and resolutions regarding errors, go to
"View Motor Status" on page 29
.
C O PYR I G HT © 2 0 1 7 R ED.C O M , LLC
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RED 3-AXIS SYSTEM OPERATION GUIDE
