44. WARRANTY AND WARRANTY
PROCEDURE
44.1 Warranty
This barbecue and its components are covered by
a two-year manufacturing and materials warranty.
Keep the sales receipt, make a copy of the receipt
and attach it to these instructions for use as a
warranty certificate. In warranty matters, reliable
verification of the place of purchase and date of
purchase must be possible.
The warranty does not cover normal wear of the
components, warping or cracking of wooden
parts, corrosion of components or surfaces, faults
induced by corrosion, faults and damages caused
by improper use or inadequate maintenance of the
unit.
Discoloration of steel surfaces, spotting and
darkening are normal consequences of use and the
passage of time. Especially in humid and salty
environments, spot corrosion of steel surfaces is
possible, for which reason use of steel care
products in accordance with the instructions is
very important. Such possible spot corrosion does
not interfere with use of the unit and occurrence
of the corrosion is completely normal for steel
surfaces, for which reason it is not covered by the
warranty.
If you should discover a fault of the product or
product component during the warranty period,
please contact the purchase place of the barbecue.
The importer will take care of all warranty
procedures. The importer will deliver a new
component to replace the damaged or missing
component, but will not be responsible for
installation of the new component. In case of self-
assembled barbecues, the customer is always
responsible for replacement of components, in
accordance with the barbecue’s instructions.
Failure to follow said instructions will void the
warranty and the use will not comply with the
product certificate.
Use of the product for commercial production,
sales, or leasing purposes will void the warranty.
The following barbecue components are subject to
use-related wear, for which reason the warranty
does not cover any wear or corrosion thereof due
to the use.
- Cast iron or stainless tube burners
- Barbecue grids and grilling plates
- Warming rack
- Flame tamers
44.2 Warranty procedure
If a fault is discovered in the product or product
component during the warranty period, or if
components are found missing during the
assembly of the barbecue, contact the place of
purchase.
Before submitting a warranty claim, carefully read
the instructions for use and make sure that the
claim is not related to improper use or lack of
maintenance.
In warranty matters, the following data must be
submitted to the place of purchase:
•
The brand and model of the barbecue
•
The cause for the claim
•
The part number of the defective part
according to the parts list
59
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