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Chapter 4 Troubleshooting

Common Problems and Solutions

Quantum DXi3500 and DXi5500 User’s Guide

135

Start-up Problems

Table 27

describes problems that can occur during system start-up.

Table 26 Start-up Problems

Hardware Problems

Table 27

describes corrective actions for problems occurring with the

system hardware.

Table 27 Hardware Problems

Problem

Corrective Action

FATAL ERROR

Unable to start SNFS!
Message displays.

Contact your Quantum Customer Support

representative.

FATAL ERROR

Unable to start

blockpool!
Message displays.

Contact your Quantum Customer Support

representative.

Problem

Corrective Action

The system does not

power on.

Make sure the power cords are connected to

a grounded electrical outlet and the power

switches located on the back of the power

supplies are on.

The backup

application does not

see any tape drives.

You MUST accept the license agreement

from the GUI prior to operating the

DXi3500/DXi5500 system. Also ensure that

tape drives are properly mapped in the

config, (see

“Configuring the iSCSI Options”

on page 74).

One power supply is

not functioning.

Contact your Quantum Customer Support

representative for a power supply

replacement.

Both power supplies

are not functioning.

Contact your Quantum Customer Support

representative for a power supply

replacement.

Содержание DXi3500

Страница 1: ...Quantum DXi3500 and DXi5500 81 81701 02 D01 Quantum DXi3500 and DXi5500 DXi Series User s Guide User s Guide User s Guide User s Guide User s Guide...

Страница 2: ...ime without notice COPYRIGHT STATEMENT Copyright 2008 by Quantum Corporation All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior w...

Страница 3: ...Backup 2 Time to Restore Data 2 Features and Benefits 2 Data Reduction 4 Data De duplication 4 Hardware Compression 4 DXi3500 and DXi5500 Systems 5 DXi3500 System Components 7 DXi3500 Customer Replace...

Страница 4: ...00 Systems 25 Data Replication 25 Data Recovery 26 Data Failback 26 Chapter 3 DXi3500 and DXi5500 Remote Management 27 DXi3500 and DXi5500 Web Pages 28 DXi3500 and DXi5500 Web Page Menu Items 28 Acces...

Страница 5: ...figuration 126 Diagnostics 129 Rebooting the DXi3500 DXi5500 System 131 License Keys 132 Chapter 4 Troubleshooting 134 Common Problems and Solutions 134 Start up Problems 135 Hardware Problems 135 Eth...

Страница 6: ...Xi5500 User s Guide vi Appendix A DXi3500 DXi5500 System Specifications 162 Physical Characteristics 163 Performance Characteristics 164 Environmental Specifications 165 Appendix B Regulatory Statemen...

Страница 7: ...kup Via CIFS and NFS 12 Figure 7 Disk to Disk to Tape Scenario 15 Figure 8 Disk to Disk Replication Scenario 16 Figure 9 Turning on the DXi3500 18 Figure 10 Turning on the DXi5500 18 Figure 11 DXi3500...

Страница 8: ...a Partition 58 Figure 31 Enabling Disabling Write Protection 60 Figure 32 Barcode Assignment Page 61 Figure 33 Assigning a VTL Name 63 Figure 34 Network Configuration Page 64 Figure 35 Date and Time C...

Страница 9: ...ge Page 102 Figure 59 Space Reclamation Page 104 Figure 60 Replication Page 107 Figure 61 Source Role Page 108 Figure 62 Source Role VTL Page 109 Figure 63 Source Role NAS Page 111 Figure 64 Source Ro...

Страница 10: ...rce Role VTL Page 147 Figure 82 Edit Replication Page 148 Figure 83 Source Role NAS Page 150 Figure 84 Major Steps for Recovering a VTL Partition 152 Figure 85 Target Role VTL Page 153 Figure 86 Major...

Страница 11: ...e 6 Power Supply LED 24 Table 7 Contents Section 32 Table 8 Quick Status Section 33 Table 9 Data Reduced By Section 33 Table 10 Data Replication Performance Section 33 Table 11 System Details Section...

Страница 12: ...MP Trap Selections 93 Table 24 Company Information 98 Table 25 Primary Secondary Contact Information 98 Table 26 Start up Problems 135 Table 27 Hardware Problems 135 Table 28 Ethernet Network Problems...

Страница 13: ...and DXi5500 system operators and field service engineers Document Organization Following is a brief description of chapter contents Chapter 1 DXi3500 and DXi5500 System Description provides an overvi...

Страница 14: ...f the system Refers to the right side as you face the component being described Left side of the system Refers to the left side as you face the component being described b All binary numbers are succe...

Страница 15: ...ng both the DXi3500 and DXi5500 systems 81 81702 Quantum DXi3500 and DXi5500 Hard Drive Upgrade Instructions Describes upgrading your DXi3500 or DXi5500 hard drives 81 81503 Quantum DX3000 DXi3500 DX5...

Страница 16: ...communications specification is the proposed American National Standard for information systems dated March 9 1990 Copies may be obtained from Global Engineering Documents 15 Inverness Way East Englew...

Страница 17: ...Qs firmware downloads product updates and more in one convenient location Benefit today at www quantum com support eSupport Submit online service requests update contact information add attachments an...

Страница 18: ...products are running optimally to ensure maximum operational efficiency Deploying this solution is easy and enables customers to minimize the costs associated with system downtime and service issues s...

Страница 19: ...ions that are defined by the user Root Cause Diagnosis Allows Quantum to quickly isolate and identify the root cause of a problem Rapid Problem Resolution Quantum can rapidly recommend and or implemen...

Страница 20: ...es at Quantum Support 4 If an error or problem is detected Quantum queues a request to the StorageCare Guardian agent for data collection or real time access to the system 5 The StorageCare Guardian a...

Страница 21: ...Benefits DXi3500 and DXi5500 Systems Hard Drive Storage Supported RAID Configurations Typical Configurations Overview The DXi3500 and DXi5500 Enhanced Backup Solution utilizes a disk based backup sys...

Страница 22: ...y mechanical device confidence in the backup job completing would improve greatly Time to Restore Data 1 The time required to restore data from a tape library is determined by how long it takes to mou...

Страница 23: ...LTO 2 and LTO 3 IBM LTO 1 LTO 2 and LTO 3 Libraries Emulated ATL P1000 and ATL P7000 Quantum M2500 and PX500 Series ADIC Scalar 24 Scalar 100 Scalar i500 and Scalar i2000 Quantum DXi default and DX500...

Страница 24: ...data to be stored Indexing data is retained and used to restore the previously de duplicated data Since only the unique data is stored on the system the amount of required storage space is reduced For...

Страница 25: ...antage of high speed hard drives to greatly reduce the time required for backup restore functions and also improve confidence in completing the backup in the time allowed The DXi3500 and DXi5500 syste...

Страница 26: ...ms Refer to the following sections DXi3500 System Components DXi5500 System Components DXi Model with Drive Size Number of Tape Drives Number of Cartridges Raw Capacity DXi3500 500 GB drives Up to 64...

Страница 27: ...ated internally qualified IT personnel serviceable Battery Backup Unit BBU qualified IT personnel serviceable Motherboard CPU and memory Quantum Field Service Only RAID controller Quantum Field Servic...

Страница 28: ...ur drive sleds per storage array qualified IT personnel serviceable Four redundant power supplies qualified IT personnel qualified Redundant fan modules located at the back of the unit qualified IT pe...

Страница 29: ...Systems Quantum DXi3500 and DXi5500 User s Guide 9 Figure 4 DXi5500 System Components Power supplies Left hand blower Right hand blower Center fans Ethernet ports Power and reset buttons Drive sleds...

Страница 30: ...see Related Documents on page xv for replacement instructions Drive sleds twelve or twenty four drive sleds per storage array Four redundant power supplies Redundant fan modules located at the back o...

Страница 31: ...rage Network Attached Storage NAS Virtual Tape Storage 1 Virtual tape storage or virtual tape library VTL allows the storage space on these hard drives to appear to the backup application as tape cart...

Страница 32: ...un Microsystems and allows all network users to access shared files stored on computers of different types NFS provides access to shared files through an interface called the Virtual File System VFS t...

Страница 33: ...of the next five drive sleds drive sleds 7 11 with drive 12 as a hot spare If the DXi5500 is fully populated with twenty four hard drives The third RAID set is made up of the next six drive sleds driv...

Страница 34: ...enecks of other RAID levels by distributing parity stripes over a series of hard drives In doing so it provides relief to the concentration of write activity on a single drive which in turn enhances o...

Страница 35: ...n the DXi3500 DXi5500 you can replicate the data to a tape library Step 2 using a backup ISV Independent Software Vendor This is a simple and effective way of taking advantage of the faster transfer s...

Страница 36: ...heir data to a local DXi system The DXi system would then replicate that backup data to a DXi system located in a larger data center If the data is lost at a remote site the backup data could be rebui...

Страница 37: ...n page 27 basic DX Series system operations include Turning on the System DXi3500 DXi5500 Operations Relocating the DXi3500 and DXi5500 Systems Data Replication Turning on the System The power on proc...

Страница 38: ...e DXi3500 system see figure 9 1 Push the power button located on the front of the DXi3500 Figure 9 Turning on the DXi3500 8 8 1UANTUM 1UANTUM 03 34 453 Power button Turning on the DXi5500 2 To turn on...

Страница 39: ...d LEDs Ethernet Port LEDs Chassis LEDs and Buttons 2 The front of the DXi3500 DXi5500 chassis have a series of LED indicators and buttons Refer to the following sections DXi3500 refer to figure 11 and...

Страница 40: ...Rebooting the DXi3500 DXi5500 System on page 131 for information on resetting the DXi3500 Network ports 1 and 2 This LED flashes indicating activity on the network ports Hard drive failure This LED is...

Страница 41: ...0 system on or off The system can also be powered off using the remote management pages see chapter 3 DXi3500 and DXi5500 Remote Management Reset button The reset button is not functional see Rebootin...

Страница 42: ...ble alarm when a power supply has failed Look at the back of the unit to identify the failed power supply with an amber LED indicator Power on This LED is lit when the DXi5500 is powered on LED Descri...

Страница 43: ...e status of the Ethernet port see figure 14 and table 5 Figure 14 Ethernet Port LEDs Port 1 Port 2 Left LED Right LED DXi5500 shown Table 5 Ethernet Port LEDs LED Description Left LED amber blinking A...

Страница 44: ...e health status of the power supply see to figure 15 and table 6 Figure 15 Power Supply LED Indicators LED indicators DXi3500 DXi5500 Table 6 Power Supply LED LED Description LED is green Power supply...

Страница 45: ...process not only copies the data but also allows you to schedule the replication process so it can run automatically For optimization purposes the underlying data is continuously updated and will beco...

Страница 46: ...a replicated VTL partition or NAS share see Data Replication on page 105 Data Failback 2 Data failback allows a replicated VTL partition or NAS share to be replicated from the secondary or target sys...

Страница 47: ...mponents Configuration allows you to set up information about the DXi3500 and DXi5500 systems such as network date and time and passwords Status allows you to view the status of the emulated VTL eleme...

Страница 48: ...nstall it independently The DXi3500 and DXi5500 systems support the following Internet browsers Windows 3 IE 6 02 or later IE 7 0 Firefox 1 5 or later not including 2 0 JRE 1 4 2 or later Linux 3 Fire...

Страница 49: ...tions Write Protection Barcode Assignment Properties Network Date Time Security Passwords SSL Hardware Device Mappings Fibre Channel RAID Physical View Logical View Performance View Events VTL Hardwar...

Страница 50: ...DXi3500 and DXi5500 web pages 1 On the host computer open the Internet browser software 2 In the Address field type http IPaddress where IP address is the IP address for the system The Log In page dis...

Страница 51: ...vices NAS data services Contents frame System details Quick status Data reduction status Replication performance Login Type Default Password Description Monitor password The monitor user is allowed to...

Страница 52: ...tem Home page see figure 18 The Home page is divided into six distinct sections Contents Section Quick Status Section Data Reduced By Section System Details Section VTL Data Services Section NAS Data...

Страница 53: ...e VTL state can be Online and Offline Clicking the VTL state Info button links you to the VTL State page Data Reduced By Section The data reduced by section displays the current data reduction status...

Страница 54: ...n performance The data reduction performance area provides details on the original data size before reduction the data size after data reduction and the resulting reduction ratio VTL Data Services Sec...

Страница 55: ...VTL Configuration 3 To access the Configuration page from the contents frame click Configuration The management frame displays the Configuration page see figure 19 NAS Data Services Section The NAS da...

Страница 56: ...nd DXi5500 User s Guide 36 Figure 19 Configuration Page Configuring Storage 3 The Storage page allows you to configure both the virtual tape cartridges and NAS area To configure the media 1 From the C...

Страница 57: ...Chapter 3 DXi3500 and DXi5500 Remote Management Configuration Quantum DXi3500 and DXi5500 User s Guide 37 Figure 20 Media Page Storage tab The Storage page is divided into two areas VTL NAS Area...

Страница 58: ...rtridge configuration on one or all volumes To modify the tape cartridges 1 Click on the VTL link The VTL page displays see figure 21 Figure 21 VTL Page 2 Enter the quantity of tape cartridges Note Th...

Страница 59: ...om the Delete Tape Cartridge list and click Delete The cartridge is deleted Note The capacity should not exceed the maximum limit set for the capacity of the cartridge The minimum value for cartridge...

Страница 60: ...poses The NAS page is used to configure the NAS portion of the system To access the NAS page 1 From the Storage tab click the NAS link The NAS page displays see figure 22 Figure 22 NAS Page The NAS pa...

Страница 61: ...lick Add to add a NAS share The Add NAS Share page displays see figure 23 Figure 23 Add NAS Share Page 2 Edit the NAS share information as desired see table 14 for a description of the fields 3 Click...

Страница 62: ...cription optional Enter a desciption for this NAS share optional Enforce Read Only Access to this Share Select this option to make this NAS share read only Once selected you will not be able to write...

Страница 63: ...ription of the fields The Windows Domain information is divided into the following sections Joining a Windows Workgroup Joining a Windows Domain Joining a Domain using a Domain User Credential Trouble...

Страница 64: ...ame or the IP address of the PDC Organization Unit optional Enter the name of the organizational unit in the domain This is the organization of which the DXi will become a member Administrator Name En...

Страница 65: ...2003 Server system ADS domain name abc def xyz com user1 is a normal domain user that has basically no administrative privileges The server host name is DX1 DNS domain name abc def xyz com DNS IP add...

Страница 66: ...s in the folder Check the box Computer objects Check the box Create selected objects in this folder Next Check box Property specific Scroll down the list and check the boxes for Read dNSHostName Write...

Страница 67: ...ork page Organizational Unit This is optional There is usually a default organizational unit such as Computers If you want to join to an organizational unit that is different from the default then ent...

Страница 68: ...id any DNS issue enter the IP address of the PDC on the Windows Domain page Make sure you can ping the PDC successfully 4 Check the clock time difference Time on the ADS server net time S abc def xyz...

Страница 69: ...he can join the domain 7 Finally the errors from joining ADS domain are logged in tmp nas cifs ads join The contents are overwritten each time you join the domain either from the GUI or by running an...

Страница 70: ...ge 2 There are two ways to add access control Add a Workgroup or Add Share Administrator Add a Workgroup If you have configured a Workgroup a Click Add to add a workgroup user The Add Workgroup page d...

Страница 71: ...Apply Table 15 Workgroup Users Fields Add a Share Administrator If you have configured an Active Directory a Click Add to add a Share Administrator The Add Share Administrator page displays see figur...

Страница 72: ...e ADS share permissions 1 Log into the primary domain controller as a administrator 2 From the Administrative Tools select the MMC Computer Management tool 3 Access the DXi3500 DXi5500 system from the...

Страница 73: ...nto the following sections Configuring Partitions Setting Write Protection Assigning Barcodes Configuring VTL Properties Configuring Partitions 3 Partitioning provides the capability to divide the DXi...

Страница 74: ...Adding a Partition 3 Up to eight partitions can be added to a DXi3500 system Up to sixteen partitions can be added to a DXi5500 system To add a partition Caution Ensure that your backup package is pro...

Страница 75: ...splays see figure 29 Figure 29 Adding a Partition 3 Enter a partition name that identifies it so it can be distinguished from other partitions on the DXi3500 DXi5500 system 4 Select the inquiry identi...

Страница 76: ...to recover a partition that has been replicated to a DXi7500 refer to the special recovery instructions in the troubleshooting section see Recovering a Scalar 24 VTL from a DXi7500 on page 138 5 Sele...

Страница 77: ...can be selected 7 Select Enable De duplication to enable de duplication for this partition By default de duplication is enabled Once the partition has been created de duplication cannot be enabled or...

Страница 78: ...off line state see VTL NAS Actions on page 121 2 From the Partition page click the link for the partition you wish to edit The Edit Partition page displays see figure 30 Figure 30 Editing a Partition...

Страница 79: ...ete to delete the partition 4 Return the DXi3500 DXi5500 system to the on line state see VTL NAS Actions on page 121 The partition is deleted Setting Write Protection 3 Write protection when enabled p...

Страница 80: ...partition location and used You can show all cartridges unassigned cartridges or by partition assignment 3 Check Enable Write Protection Selected Tape s to ENABLE write protection on the selected tape...

Страница 81: ...ary To assign a barcode label to a tape cartridge s 1 Set the DXi3500 DXi5500 system to the off line state see VTL NAS Actions on page 121 2 From the VTL link of the Configuration page click the Barco...

Страница 82: ...tifies the DXi3500 DXi5500 system so it can be distinguished from other devices on the network through the SNMP interface To set the VTL name 1 Set the DXi3500 DXi5500 system to the off line state see...

Страница 83: ...e the new VTL name the next time the system is rebooted Configuring the Network3 The network configuration information was entered during the initial setup of the DXi3500 DXi5500 system Consult your n...

Страница 84: ...rk Configuration page contains links to individual Ethernet port information as well as general network information 2 Select the Ethernet port Port 1 and Port 2 and edit the information as desired see...

Страница 85: ...k for the DXi3500 DXi5500 system Link Speed Duplex View and set the link speed and duplex for the DXi3500 DXi5500 system 10 100 half full auto Port Gateway The Port Gateway is a static route that can...

Страница 86: ...reports when events occur on the system Configuring the Date and Time 3 To access the Date and Time Configuration page 1 In the Configuration page click Date Time The management frame displays the Da...

Страница 87: ...orado available The Specify server selection enables you to type the name or IP address of any desired NTP server NTP sends periodic time requests to the DXi3500 DXi5500 system obtaining time stamps a...

Страница 88: ...eld and again in the Confirm New Password field 4 Click Apply A Results page indicates the password has been changed SSL 3 SSL Secure Sockets Layer is a protocol that provides security and privacy ove...

Страница 89: ...9 1 In the Security page click SSL The management frame displays the SSL page see figure 37 Figure 37 SSL Configuration 2 To enable SSL select Enable and click Apply 3 To add a SSL certificate click N...

Страница 90: ...load to install the SSL certificate file 6 Type your private key and press Enter 7 Type your pass phrase and press Enter 8 A Successful Upload page displays indicating that the SSL certificate file ha...

Страница 91: ...the Fibre Channel Options Configuring the RAID Settings Configuring the Device Mappings 3 The Device Mapping page allows you to map or assign DXi3500 DXi5500 virtual devices robot and tape drives to s...

Страница 92: ...ion to each port Example A system with 1 partition would have a robot assigned to LUN 0 and all other devices within that partition assigned to additional LUNs on that port Click Auto Populate iSCSI o...

Страница 93: ...up application can support multiple mappings of the same device to more than one port Example Assign the robot and tape drives 0 and 1 to Eth1 From the host only the robot and tape drive 0 and 1 are v...

Страница 94: ...t ports that connect to the customer storage network The iSCSI Ethernet input ports are numbered 0 through 1 and are located on the back of the DXi3500 and DXi5500 systems see figure 40 Figure 40 iSCS...

Страница 95: ...ion for all iSCSI initiators Authentication for iSCSI initiators is the process of identifying an initiator based on a username and password If you want to authenticate the iSCSI initiators enter a Us...

Страница 96: ...server using a certificate The advantage of SRP authentication is that SRP does not require the server to hold the user s password The SRP requires a verifier which is calculated using the user s pass...

Страница 97: ...e Node WWNs equal to the Port WWNs 3 Selecting The Port Settings page see table 17 for field descriptions allows you to set the AL_PA Loop ID and link speed for each Fibre Channel port connecting the...

Страница 98: ...ode World Wide Name WWN The node WWN is the overall system identification on the customer SAN This field allows you to set the WWN in case a controller is replaced so the customer SAN will not require...

Страница 99: ...s are detected they will display on this page and an Initialize button will display Refer to figure 44 for hard drive numbering Figure 44 Hard Drive Numbering DXi3500 DXi5500 Drive 0 Drive 1 Drive 2 D...

Страница 100: ...age allows you to view information on the emulated tape drives virtual disks robot storage bins and DXi3500 DXi5500 system hardware The Status page allows you to view the status of the following DXi35...

Страница 101: ...ponents tape drives tape cartridges and robots of the VTL Each drive and tape cartridge is displayed in the tape drive and storage bin sections Clicking on a tape drive or cartridge displays the speci...

Страница 102: ...ystem Clicking on a partition displays the specific details for that partition on the right hand side of the page Performance View The performance view displays the throughput performance for each par...

Страница 103: ...Drive Details Field Description Status Displays the current drive status The drive can be reading writing or idle Contents Displays the current contents of the tape drive If a tape cartridge is prese...

Страница 104: ...System Management page click Show Robots to view the details The robot details displays see figure 47 Figure 47 Robot Details Robot Robot details The robot details are shown in table 19 Serial Number...

Страница 105: ...storage bin details displays see figure 48 Field Description Status Displays the current status of the robot Contents Displays the current contents of the robot If a cartridge is present the bar code...

Страница 106: ...are shown in table 20 Table 20 Storage Bin Details Field Description Status Displays the current status of the storage bin The status is either accessible or not accessible Contents Displays the curre...

Страница 107: ...the controller Fibre Channel switch and storage arrays To view the hardware status 1 From the Status page click Hardware tab to view the hardware status The Hardware Status page displays see figure 4...

Страница 108: ...0 and DXi5500 Component Locations Fan module 1 Fan module 2 Fan module 3 Fan module 4 Power supplies a red LED will indicate a failed power supply FC 2 ports FC 1 ports Ethernet ports 0 and 1 FC 1 por...

Страница 109: ...i3500 DXi5500 system to send email alerts when hardware or software events have occurred on the system Accessing Alerts 3 To access the Alerts page from the contents frame click Alerts The management...

Страница 110: ...gure 52 Email Tab 2 Edit the Email information as desired see table 16 for a description of the fields and click Apply 3 After editing the Email information click the Send button to test the notificat...

Страница 111: ...shutting down the system an email is sent to everyone on the operator access recipient list Message Type Soft Error When a soft error has occurred on the DXi3500 DXi5500 system such as an attention s...

Страница 112: ...about themselves in Management Information Bases MIBs and return this data to the SNMP requesters 1 To access the SNMP page from the Alerts page click the SNMP tab The management frame displays the SN...

Страница 113: ...Apply Field Description Informational If selected Informational Traps are enabled Warning If selected Warning Traps are enabled Failure If selected Failure Traps are enabled Available If selected a tr...

Страница 114: ...es that are to receive the traps generated by the DXi3500 DXi5500 system for example 12 34 56 78 Up to five trap destination addresses may be set If less than five trap destinations are required leave...

Страница 115: ...Management 7 Under New Community enter the new community information a A unique name in the Name field the field holds up to 20 characters a z A Z no special characters or blank spaces are allowed Cau...

Страница 116: ...6 xx to have access Note An IP Address of 0 0 0 0 will disable the IP Address access control for the Community Similarly a 0 in any Octet of the IP Address and corresponding Network Mask octet will al...

Страница 117: ...splays indicating the community has been added 9 Click Send from the SNMP tab to send a test SNMP trap Contacts Page 3 1 To access the Contacts page from the Alerts page click the Contacts tab The man...

Страница 118: ...e company is located Postal Code View or edit the postal code Country View or edit the country where the company is located DXi3500 DXi5500 System Location View or edit the physical location of the DX...

Страница 119: ...he Data Services page from the contents frame click Data Services The management frame displays the Data Services page see figure 57 Street View or edit the primary secondary contact street address Ci...

Страница 120: ...the type of data being stored This makes it necessary to define storage space thresholds so the user can be notified when storage space begins to run low Space management provides the ability to monit...

Страница 121: ...is available on the filesystem This reduces the amount of capacity required in the filesystem Once truncated the file must be reconstituted using it s tag before you are able to access the file The DX...

Страница 122: ...centage for the system usage threshold Example If system usage threshold is set to 90 a notification will be sent when the amount of storage space used exceeds 90 of the total system capacity 4 Click...

Страница 123: ...the tags need to be removed from the block pool so the space can be used for additional reference tags In the DXi3500 and DXi5500 systems there are two processes that are used to remove unused refere...

Страница 124: ...Figure 59 Space Reclamation Page Space reclamation To schedule space reclamation To run space reclamation immediately Space reclamation status The Space Reclamation page is used to either schedule pe...

Страница 125: ...tem can be both a source VTL partition or NAS share sending replicated data and target receiving replicated data Replication Requirements 3 The following list provides requirements for replication One...

Страница 126: ...mission and Accounting When a replication set is scheduled for transmission the system scans the files comprising the replication set and a namespace file is created A namespace file contains the comp...

Страница 127: ...rce Role page is used to define the VTL partition s and or NAS share s that will be replicated and the target that will receive the replicated data To configure the source system for replication 1 Fro...

Страница 128: ...ated to another system If your data network is already secured disable Use Encryption for increased replication performance Source Role Performance 3 The source role performance section displays the t...

Страница 129: ...cated The page also displays the current replication status for the partition and information on the most recent replication that was run The replication status can display the following states In Pro...

Страница 130: ...this VTL partition is replicated 4 To manually run the replication process select the VTL partition and click Replicate Now Caution If you are planning to replicate or recover to from a DXi7500 do NOT...

Страница 131: ...b is in progress Partial the replication job was partially completed Refer to the log file to view the files that were not replicated Success the replication job was completed successfully Failure The...

Страница 132: ...ow These files will be skipped if this NAS share is replicated 4 To manually run the replication process select the share and click Replicate Now The NAS share replication process begins The status of...

Страница 133: ...rrent block of information in process Since the block can be as large as 250 MB the process of completing the current block replication can take up to 15 minutes to complete Once that block has comple...

Страница 134: ...le Page 3 The Target Role page is used to define up to ten source systems that the target can accept replicated data from The Target Role page is also used to perform actions upon replicated VTL parti...

Страница 135: ...sources and click Add Up to ten sources can be defined 3 To delete a host name or IP address select the appropriate checkbox and click Delete Target Role VTL 3 The Target Role VTL section is used to s...

Страница 136: ...also the average MB sec for a replication job that was completed or in progress 2 To recover a VTL partition select the VTL partition and click Recover The VTL partition and its cartridges are recrea...

Страница 137: ...TL partition list and click Recover The VTL partition and its cartridges are recreated on the source system You must add tape drives and a robot as well as map the devices before the VTL partition is...

Страница 138: ...cation job that was completed or in progress 2 To recover a NAS share select the share and click Recover The NAS share is recreated on the target system and is ready for use 3 To failback a NAS share...

Страница 139: ...red NAS share from the replicated share list and click Recover The NAS share is recreated on the source system Actions 3 You may also clear the saved statistical information representing data replicat...

Страница 140: ...es page allows you to perform maintenance functions on the DXi3500 DXi5500 system including uploading and activating software images and configuration files The Utilities page also allows you to resta...

Страница 141: ...0 User s Guide 121 Figure 69 Utilities Page The Utilities page contains VTL NAS Actions System Log Uploading Firmware System Configuration Rebooting the DXi3500 DXi5500 System VTL NAS Actions 3 The VT...

Страница 142: ...ll perform the following actions Delete all NAS shares and their contents Delete all VTL cartridges preserving the partition configuration Delete all deduplicated data Delete VTL Partition Configurati...

Страница 143: ...ies displayed Hardware Error Error events indicate a failure within the DXi3500 DXi5500 system such as a hard drive failure Immediate attention is required Hardware Warning Warning events indicate tha...

Страница 144: ...o upload a new firmware image to the DXi3500 DXi5500 system Firmware Upgrade Requirements 3 All backup jobs to the DXi system must be stopped Make sure that all hard drives are in a Normal state Check...

Страница 145: ...are 3 Type the location and filename of the new software image 4 Click Upload to place the new software image in a temporary area of the system Caution During the firmware upload do not refresh or nav...

Страница 146: ...Xi3500 DXi5500 system will use the new firmware image the next time the system is rebooted see Rebooting the DXi3500 DXi5500 System System Configuration 3 This option allows the current configuration...

Страница 147: ...s page see Accessing Utilities 2 Click the Configuration tab see figure 73 Figure 73 Downloading Configuration Files 3 Under Download System Configuration File click Download A confirmation message wi...

Страница 148: ...a system configuration file 1 Access the Utilities page see Accessing Utilities 2 Click the Configuration tab see figure 73 3 Under Upload New System Configuration File type the location and filename...

Страница 149: ...mance Monitor Download System Diagnostics File 3 The DXi3500 DXi5500 system allows you to download a system diagnostics file to your local host which is helpful when troubleshooting problems on the sy...

Страница 150: ...save the file 4 Select Save this file to disk and click OK A Results page indicates the diagnostics file has been downloaded 5 Click OK to return to the Utilities page Network Performance Monitor 3 T...

Страница 151: ...work Performance Monitor Rebooting the DXi3500 DXi5500 System 3 To reboot or shutdown the DXi3500 DXi5500 1 Access the Utilities page see Accessing Utilities 2 Click the Shutdown tab see figure 76 Fig...

Страница 152: ...plays the License Key page see figure 77 Figure 77 License Key Page To upload a license key 1 Enter the license key in the New Key field and click Add The new key displays in the Installed Keys sectio...

Страница 153: ...d The Data Replication Authorization page displays 3 Enter the system serial number in the serial number field and click Submit 4 Enter the authorization code located on the Data Replication Certifica...

Страница 154: ...nd operation of the DXi3500 DXi5500 system Corrective information is provided to help you resolve the problems Common Problems and Solutions The troubleshooting information in this section covers the...

Страница 155: ...r Quantum Customer Support representative Problem Corrective Action The system does not power on Make sure the power cords are connected to a grounded electrical outlet and the power switches located...

Страница 156: ...r Support representative for a fan replacement A hard drive is not responding Determine which drive has failed by observing the red fault LED on the drive sled Contact your Quantum Customer Support re...

Страница 157: ...etwork Try to ping the DXi3500 DXi5500 system IP address from a host on the same network If the ping reports round trip times the DXi3500 DXi5500 system is active If not check the cables switches or h...

Страница 158: ...was generated in the Replication Events page This is normal When a replication is paused a failure event is generated on the Replication Events page They system will continue the replication when you...

Страница 159: ...the DXi3500 DXi5500 It is recommended NOT to set the tape cartridge capacity larger than the native capacity for the tape drive if you plan to continue to replicate the partition to a DXi7500 De Dupl...

Страница 160: ...cts performance It is critical to make sure the speed duplex settings are correct because this severely impacts performance Most of the time auto detect is the correct setting Some managed switches al...

Страница 161: ...ystem In the event of a disaster where the original data was lost the replicated data can be quickly recovered from the remote system allowing your business to resume normal operations The following s...

Страница 162: ...DXi5500 User s Guide 142 Setting Up Data Replication Setting up data replication on the DXi3500 and DXi5500 consists of the following steps see figure 78 Setting Up the Target DXi System Setting Up t...

Страница 163: ...r IP address to the Source Host List on the target system To add a source hostname or IP Address on a target system 1 Access the remote management pages on the target system 2 From the Replication pag...

Страница 164: ...system you must add the target system hostname or IP address to the source system The source system can only replicate data to one target 1 Access the remote management pages on the source system 2 Fr...

Страница 165: ...r data network is already secured disable Use Encryption for increased replication performance The source system can now replicate data to a target system Enabling and Running Replication 5 Now that b...

Страница 166: ...cated partition or share Refer to the following sections for your specific data type Replicating a VTL Partition Replicating a NAS Share Replicating a VTL Partition 5 To enable replication and to repl...

Страница 167: ...Page VTL VTL partitions The Source Role VTL page displays the available VTL partitions that have been deduplicated The page also displays the current replication status for the partition and informati...

Страница 168: ...able to enable replication To schedule a replication time select Replicate daily at and enter the date and time to run the replication process 4 Click Apply The Source Role VTL page displays see figur...

Страница 169: ...tion process see Source Role Actions on page 112 Caution If you are planning to replicate or recover to from a DXi7500 do NOT use the Scalar 24 library emulation If you have already configured your VT...

Страница 170: ...The Source Role NAS page displays the available NAS shares that have been deduplicated The page also displays the current replication status for the share and information on the most recent replicatio...

Страница 171: ...partition or NAS share has been destroyed or corrupted on the original source system the data recovery option recreates the partition or share on a target system that contained the replicated data Onc...

Страница 172: ...e 152 Recovering a VTL Partition 5 For a list of major steps for recovering a VTL partition see figure 84 Figure 84 Major Steps for Recovering a VTL Partition To recover a VTL partition see figure 84...

Страница 173: ...recover a VTL partition select the VLT partition and click Recover 3 The system prompts you to enter a name for the recovered VTL partition This name must be unique on the target system The tape cart...

Страница 174: ...Replication Plan Recovering Replicated Data Quantum DXi3500 and DXi5500 User s Guide 154 Recovering a NAS Share 5 For a list of major steps for recovering a NAS share see figure 86 Figure 86 Major Ste...

Страница 175: ...lable NAS shares that have been replicated The page also displays information on failback jobs 2 To recover a NAS share select the NAS share and click Recover 3 The system prompts you to enter a name...

Страница 176: ...share is copied to the source system it can be recovered on the source system and returned to normal operation To failback a partition or share 1 Access the remote management pages on the target syst...

Страница 177: ...uide 157 Failing Back a VTL Partition 5 For a list of major steps for failing back a VTL partition see figure 88 Figure 88 Major Steps for Failing Back a VTL Partition To failback a VTL partition 1 Cl...

Страница 178: ...elect the VTL partition and click Failback The system prompts you for a hostname or IP address of the source system 3 Enter the hostname or IP address for the source system where you want the replicat...

Страница 179: ...rom the replicated partition list and click Recover The partition and its cartridges are recreated on the source system You must add tape drives and a robot as well as map the devices before the parti...

Страница 180: ...ering Replicated Data Quantum DXi3500 and DXi5500 User s Guide 160 Figure 90 Major Steps for Failing Back a NAS Share To failback a NAS share 1 Click NAS from the Target Role page to failback a NAS sh...

Страница 181: ...P address of the source system 3 Enter the hostname or IP address for the source system where you want the replicated share to failback and click Apply 4 Open a new browser and access the remote manag...

Страница 182: ...x lists characteristics and specifications for both the DXi3500 and DXi5500 These characteristics and specifications are categorized as follows Physical Characteristics Performance Characteristics Env...

Страница 183: ...ssis width 19 in 48 3 cm 19 in 48 3 cm Chassis height 3 5 in 8 9 cm 2U 8 75 in 22 2 cm 5U Chassis depth 27 in 68 6 cm 25 4 in 64 5 cm Chassis weight 50 lbs 22 68 kg 122 lbs 55 34 kg Host to Library In...

Страница 184: ...X Series system Table 33 Performance Characteristics Power Input Power cord NEMA 5 15P to C13 connector Qty 2 for DXi3500 and 4 for DXi5500 Interface Hardware 10 100 1000 BaseT Ethernet 2 ports Option...

Страница 185: ...ated Frequency 50 to 60 Hz Rated Current DXi3500 550 watts 5 5A 110VAC across 2N redundant power cords 2 75A 200VAC across 2N redundant power cords Rated Current DXi5500 900 watts 9A 110VAC across N 1...

Страница 186: ...pping and storage 4 F to 140 F 20 C to 60 C Relative humidity Operating 20 to 80 non condensing Shipping and storage 15 to 95 non condensing Altitude Operating 0 to 10 000 ft 0 to 3 048 m Shipping and...

Страница 187: ...in accordance with the instruction manual may cause harmful interference to radio communications Any changes or modifications made to this equipment may void the user s authority to operate this equi...

Страница 188: ...ssue 2 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du Regl ment...

Страница 189: ...ice for USA and CANADA Only If shipped to USA use the UL LISTED power cord specified below for 100 120 V operation If shipped to Canada use the CSA CERTIFIED power cord specified below for 100 120V op...

Страница 190: ...ntains a perchlorate substance CAUTION This product contains a Lithium battery Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions Lit...

Страница 191: ...taatlichen Gesetzen entsorgen Attenzione Questo prodotto contiene una batteria al litio Esiste un rischio di esplosione se la batteria viene sostituita con un modello non idoneo Lo smaltimento delle b...

Страница 192: ...D connectez tous les fils lectriques avant d effectuer des r parations Warnung Vor der Wartung alle Netzkabel abziehen Attenzione Prima di effettuare qualsiasi intervento di manutenzione scollegare tu...

Страница 193: ...ing of electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled...

Страница 194: ...Appendix B Regulatory Statements Quantum DXi3500 and DXi5500 User s Guide 174 Declaration of Conformity...

Страница 195: ...ique data that has been through the de duplication process can be compressed at a ratio of 2 1 This enables you to maximize the storage capacity of your system as well as increase overall backup perfo...

Страница 196: ...logy which means that users will have multiple sources of product and media The open nature of LTO technology also provides a means of enabling compatibility between different vendors offerings The Ul...

Страница 197: ...s for ASYNCHRONOUS TRANSFER between computer equipment and accessories Data is transmitted bit by bit in a serial fashion The RS 232 standard defines the function and use of all 25 pins of a DB 25 typ...

Страница 198: ...low capacity 102 filesystem handling 103 customer replaceable components DXi3500 8 10 D data deduplication policy 101 data reduced by section 33 data replication 105 data replication performance 33 d...

Страница 199: ...uantum 91 software error 91 email notification 91 enablement replication 132 environmental specifications acoustical noise 166 climatic environment 166 physical environment 165 F Fibre Channel AL_PA a...

Страница 200: ...problems 137 replication set transmission and accounting 106 requirements 105 resume 113 source role 107 target role 114 119 robot details 84 85 S security options 67 SNMP 92 community management 95 c...

Страница 201: ...te 121 library activity 123 page 120 system configuration 126 uploading firmware 124 V virtual tape storage 11 vtl configuration 38 vtl data services section 34 VTL state online offline 122 VTL NAS ac...

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