QKM AH20, Руководство по обслуживанию

Страница: 97 / 98

Chapter 6 Technical Services
Document Version V1.0.1 (09-21-2022) 83
Chapter 6 Technical service
6.1
Consulting and services
QKM is committed to providing you with technical information on machine motion
and operation to help you remove faults and reply to your inquiry in detail. If your robot or
equipment fails during use, you can contact our service department and provide
information below as much as possible:
 Model and serial number of the robot ( nameplate on the back of the robot
base )
 Model and serial number of the control system ( contact the production
department for check according to serial number )

Control system version ( send System.Info Version, 1 via ARM and macro
language interface for check )

Supporting software feature pack (optional)
 Existing applications
 Other additional supporting products (vision, PLC, etc.)
 Description of the problem, duration and frequency of the fault, etc.