Telephoning
Making External/Internal Calls
64
MenuCard “Conversation”
M
Briefly
press the MenuCard key, then select the following from the
Conversation
MenuCard …
Phone Book
: You can add the other party’s phone number to a telephone
book as a new entry (
1 New entry
) or you can add it to an existing entry
(
2 Add
). Please see:
Add Phone Numbers to Telephone Book from Lists or
during a Call
starting on page 87.
Booking Number
: You can use a booking number to record the call data of
connections to external subscribers and save it in the Forum 500 /
Forum 5000 for further analysis. Booking numbers are useful, for example,
for calculating costs per client (fees and times) in an office. Select the menu
item. Under
No.
enter the booking number (8 digits maximum) and confirm
your entry with the
O
key. For further details please refer to the section
entitled
Hints on Booking Numbers
starting on page 66.
Park call
: Users can “park” one or more callers to make other calls or put
down the handset and engage in other activities. (This is fundamentally
different from the “Hold Connection” function; with this function the
connection to the caller is terminated when the called subscriber puts down
the handset). Parked calls are recorded in a list on the system terminal. The
system offers the next available parking spot (0-9, * or #). Users can accept
the calls from the list in whichever order they wish, enabling them to
“unpark” specific calls as required. Until his call is “unparked”, the caller will
hear music on hold, provided music on hold has been configured. If the user
does not “unpark” the caller after a certain amount of time, he will receive an
automatic recall if the handset has been replaced (the display shows infor-
mation on the recall). This automatically “unparks” the caller. If, however, the
user is still making another call and has not hung up, the caller will hear the
busy tone and will be “unparked”.
Authorisation for parking connections and the period of time after which
there is a recall is defined by the administrator during the configuration of the
system.
Pick-up
*: Accepts a call for another telephone in your pick-up group. Your
first call is put on hold.
(*: Not possible if there are already two active calls.)
