PDC20319 SATA RAID Controller User Manual
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Operating System-Related Issues
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the PDC20319 SATA
RAID Controller. Windows NT does not necessarily load the driver for the boot
device controller first. This results in a drive that in MS-DOS is the C: drive being
the D:, or E:, etc. in Windows NT. Use the Windows NT Disk Administrator utility
to reassign the letters that NT has improperly assigned to the drives. See your
Windows NT documentation for instructions on how to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array
using your existing boot drive using Windows NT4, 2000, or XP
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots successfully. Each controller
can view a drive differently. This can be an issue for a new controller that loads
the original Master Boot Record (MBR) and then has a problem translating it or
the Operating System boot record.
For Windows NT, 2000,and XP, Promise recommends a clean install of the
Operating System. This action restores the MBR and OS boot record. This
requires repartitioning and formatting the drive.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead of
the Hard disk controllers section. In Device Manager under Other Devices to see
if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the
Properties button then click on the Driver tab. Depending on your version of
Windows, choose either Change Driver or Update Driver. Follow the on-screen
prompts to complete installation of the driver. If Windows asks if you want to test
if the device can be removed safely, click on CANCEL. Reboot the system to
complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows NT, 2000, or XP
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Setup is inspecting your computer’s
hardware configuration…” appears in Windows NT4 or the message “Press F6 if
you need to install third party SCSI or RAID driver” appears in Windows 2000.
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