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Maintenance and Troubleshooting

System Errors

System errors are reported in the LP130e Settings application. Click the

Advanced Status button.

Clamp system Error.

Carrier Error.

TOF Edge not found.

Vacuum System Error.

Paper out sensor triggered.

Laser Temp high (>35 degC).

Media Smart chip error.

Laser Over current.

Paper Out calibration error.

Print Timeout.

B10

Core read error.

B11

TOF Laser Calibration error.

B12

Laser calibration error.

B13

Media Out.

F. TECHNICAL SUPPORT

If you have difficulties in operating your printer, the procedures in this

manual and the software User's Guide should, in most cases, solve the

problem. If you still have difficulty, contact technical support using one

of the methods listed below.

Source

Location

Primera Knowledge Base

www.primera.com/knowledgebase.html

BarTender Software Help
files

Open the software. Click on the Help Menu -
Contents

Email Support

[email protected]

Phone Support

+49 (0)611-92777-0 (Mon - Thu 9 am - 5 pm,
Fri 9 am - 3 pm (CET)

Содержание LP130e

Страница 2: ...d and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interferen...

Страница 3: ... Using BarTender 16 B Add Text Barcodes and Graphics to a BarTender Label 20 C Printing from BarTender 21 D Printing from Other Programs 22 E Printer Settings 23 Section 5 Setup the DF 30e Filtration System 28 A Connect the DF 30e 28 B Replace Filters 30 Section 6 Maintenance and Troubleshooting 34 A Replacing the Exhaust Duct and Exhaust Chimney 34 B Cleaning the Laser Windows 40 C Cleaning the F...

Страница 4: ...iv ...

Страница 5: ...e power is turned on Do not attempt to print to smoke or smokeless label stock without the exhaust system in place Do not attempt to print without the DF 30e Filtration System when using label stock which requires the use of the DF 30e Filtration System Hazardous smoke and fumes will be released When using the DF 30e Filtration System make sure the feet on the LP130e are resting inside the indenta...

Страница 6: ...o the printer in the following locations WARNING Class 4 invisible laser radiation with cover open and interlocks defeated Avoid eye or skin exposure to direct or scattered radiation WARNING Sharp edge keep fingers and other body parts away Serial Number and ID information ...

Страница 7: ...eft side clearance for opening the top cover to allow easy access to the label stock and maintenance items The printer will require 9 5 inches 24 cm of additional space on the left side to completely open the cover total 26 75 inches or 68 cm The printer will require an additional 15 9 inches 40 4 cm of overhead space to open the cover total 25 inches or 63 5 cm B UNPACKING AND INSPECTION While un...

Страница 8: ...etting Started The following items are inside the printer supply roll area Starter Roll of smokeless label stock Save the carton and packing materials They will come in handy when transporting the printer ...

Страница 9: ...ons See Section 6E for details The Unload Button will unload the installed label stock by reversing it through the printer Make sure to tear off the printed labels before pressing the Unload Button The unload button will allow one press causing only the amount of labels from the tear off point to back feed Back feeding more labels will cause labels to peel off the backing and get stuck inside the ...

Страница 10: ... Interior View Label Roll Area Power Input Port Filtration Unit Communication Port 9 pin serial USB Port Power Switch Moveable Label Stock Hub Fixed Label Stock Hub Label Stock Hub Supports Data Chip Contact Hub Engagement Lever ...

Страница 11: ...speed you must have a PC with the following recommended specifications Pentium Dual Core Processor 2 GB of RAM 10 GB of free hard drive space Windows XP Vista 7 or 8 Carrier Laser Windows DO NOT TOUCH Label Feed Exit Area Exhaust Duct WARNING Invisible Laser Path DO NOT BLOCK Safety Skirt ...

Страница 12: ...ent of exhaust ducting See Section 5 and 6A Every label core contains a data chip which records the type of label stock the required laser power the required sensor type and the number of labels on the roll When the label stock is inserted in the printer the laser power and sensor type are automatically set If the stock requires a DF 30e filtration system the printer will attempt to detect if the ...

Страница 13: ...hod 1 Label Gap Sensing Method 2 Thru Hole Sensing Method 3 Reflective Sensing Black mark must be printed on back side of label stock Note See table below for Max and Min values in inches and mm Distance from edge of Liner to edge of Label Label widths smaller than 1 5 will need to be justified on the liner to trigger both the infeed and TOF sensor Infeed Sensor Path factory set at 1 4 ...

Страница 14: ... infrared light The mark should be between the labels The end of the mark should correspond with the beginning of the label There are two factors that determine whether the printer will accept any particular stock thickness 1 The ability for the printer to pull the paper through the print area 2 The ability for the sensor to read through the liner if the sensor is set to die cut If you are printin...

Страница 15: ...k 11 B INSTALLING LABEL STOCK The following steps will guide you through loading label stock in your printer 1 Open the Top Cover 2 Find the label stock roll area near the back of the printer Lift Here Lift here ...

Страница 16: ...til it locks into position 4 Locate the label stock roll Remove the foam shipping spacer Place the roll on the Hub Supports Stock should be installed with the labels facing up and coming off the top of the roll Hub Engagement Lever Hub Supports Foam Spacer ...

Страница 17: ... Stock 13 5 Pull the Hub Engagement Lever up The moveable hub will engage the label stock hub 6 Pull the Movable Throat Guide outward to make room for the label stock Moveable Throat Guide Fixed Throat Guide ...

Страница 18: ...symbols on the Throat Guides The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not fully into the print mechanism 8 Slide the Movable Throat Guide inward until it almost touches the label stock DO NOT PINCH ...

Страница 19: ...enses the label and automatically feeds it through the printer Caution There should be no exposed adhesive at the edges of die cut labels It will cause labels to stick to each other and cause adhesive build up along the printer path inside the printer This adhesive cannot easily be cleaned without disas sembling the printer Do not feed label stock into the printer that seems to stick to itself as ...

Страница 20: ...r programs can be used to print If printing from other programs please follow the guidelines in Section 4D When you open BarTender you will be given the choice to select an existing label or create a new one using a wizard Use the following instructions as a guide through the wizard setup process 1 Choose Start a new label format ...

Страница 21: ...Setup Your Label and Print 17 2 Select Blank Label Format Click Next 3 Select Laser Marking 130 Click Next ...

Страница 22: ...18 Setup Your Label and Print 4 Select Specify Custom Settings Click Next 5 Set the page size width and height to match labels installed in the printer Click Next ...

Страница 23: ...ct nothing and click Next or Finish If you click Finish the remaining default wizard options will be set 7 Review the label setup summary If it is correct click Finish Your blank label will be displayed You can edit any of these settings by going to the File Menu and selecting Page Setup Basic and advanced settings are available on the various tabs ...

Страница 24: ...tings and browse to the image graphic that you would like to insert Add Barcode Click the Barcode button Now click anywhere on your label A barcode settings window will appear Here you can choose any type of barcode and enter the value Lines Click the Line button to add a horizontal or vertical line Print Click the Print button to start printing Page Setup Click the Page Setup button to change you...

Страница 25: ...nd Print 21 C PRINTING FROM BARTENDER 1 To print click the Print button or go to the File Menu and select Print The Print Dialog window will appear 2 Select the Durable Label 500 3 Set the number of copies 4 Click Print ...

Страница 26: ...to the Page Label Size set in the driver If you have set your page size to 4 x 4 but your image is actually 5 x 3 the printer driver will automatically shrink your image to fit inside the 4 x 4 label The result is that the actual printed label is 4 x 2 4 Avoid this by setting your page size or image size to match the label size 3 Choose the right printing program There are many different applicati...

Страница 27: ...n it and choose Printing Preferences You may also access these settings from the print window of any printing program To access advanced printer settings go to the Start Menu Choose All Programs Then choose LP130e Settings Current status of the printer will be displayed on the bottom of the application along with the remaining number of labels on the installed roll and the total number of labels p...

Страница 28: ...lso switch to Advanced mode which displays additional status which may be useful to tech support for solving any problems Offsets Tab If text graphics or barcodes are not printing centered on the label or they are printing partially off the label you can adjust the offsets using the Offsets tab Top of Form TOF Adjust this setting to move the printed image vertically on the label Left Margin Offset...

Страница 29: ... the gap between labels over the Label Tear Bar so that you can easily tear off a run of labels after they have been printed Note dpi after each offset refers to the increment each value moves the offset For example each increment for TOF 1 300 of an inch Calibrate TOF Sensor Use this calibration if the printer is not accurately detecting the print starting position for your label stock To complet...

Страница 30: ...onto a core using another device Media Overrides Media chip values are the settings stored on the media chip inside the label core Override values can be set to override Default values Once you change a setting a Save Changes button will appear Click it to confirm you changes Sensor Type should not be adjusted unless the stock has been modified after purchase Max Laser Power Keep at 100 for smokel...

Страница 31: ...evert all settings to defaults stored on the Media chip Preferences Tab On the Preferences tab you can set the display language Information Icon Click the information icon in the upper right corner of the software to display software version information ...

Страница 32: ...ltration unit is not connected the printer will not print Warning USE ONLY THE DF 30e Filtration System with smoke labels Do not use other filtration systems Dangerous laser over heating and poor air quality conditions could occur Follow these instructions to connect the DF 30e 1 Disconnect power and USB if it is connected to the LP130e 2 Lift the LP130e onto the top of the DF 30e Make sure that t...

Страница 33: ... and regulate the air flow on the DF 30e Note The DF 30e will require periodic filter replacement Replace filters according to Section B when the Service Filters LED is illuminated RESET POWER CORD REMOTE CONTROL System ON Service Motor Service Filters Remote Standby POWER CALIBRATION DF 30 FILTRATION SYSTEM Warning Disconnect power cord from wall outlet prior to opening doors and or servicing uni...

Страница 34: ... and 3 Use this filter kit the first time you change filters Complete Filter Replacement Kit Part 74482 Contains Filter 1 2 3 4 and 5 Use this filter kit for subsequent filter replacements Part Description Frequency 74471 Pre Filter Element pack of 3 3 are used each time Initial Kit 74481 Contains 1x 3pk Complete Kit 74482 Contains 2x 3pk Replace every time the Service Filters LED is lit 74472 Lar...

Страница 35: ...ice Filters LED is lit 74474 Small Particle HEPA Filter Element box of 1 Complete Kit 74482 Contains 1x Replace every other time the Service Filters LED is lit 74475 Prefilled Charcoal Filter Complete Kit 74482 Contains 1x Replace every other time the Service Filters LED is lit Filter Replacement Instructions 1 Remove the four thumbscrews by turning them counter clockwise 2 Remove the Front Panel ...

Страница 36: ...ise After tightening the last thumbscrew double check the tightness on all thumbscrews HEPA Filter Stack filters on top of each other with the handles facing up or the gaskets facing down Deep Pleated Filter Charcoal Filter Bag Filter Gasket Baffle Filter 3x Alternate felt and opening as shown Felt side up Opening Handle Handle Caution This filter is very heavy Slide filters into top four narrow s...

Страница 37: ...Setup the DF 30 Filtration System 33 Filter Replacement Schedule Write the date and check the box when you replace the filter Date 1 Felt 3x 2 Bag 3 Pleated 4 HEPA 5 Charcoal ...

Страница 38: ...period you will see more debris on these components which may require more frequent cleaning Over time the amount of debris will diminish and so will the need to clean these components A REPLACING THE EXHAUST DUCT AND EXHAUST CHIMNEY If smoke labels are used the Exhaust Duct and Exhaust Chimney will need periodic replacement Replace the exhaust system every time you change to a new roll of smoke l...

Страница 39: ...ote A replacement Exhaust Duct and Exhaust Chimney come with every new roll of smoke label stock You can also purchase additional replacements from Primera Replacing the Exhaust System 1 Unplug power to the printer 2 Open the cover Exhaust Duct Part 084001 Exhaust Chimney Part 084002 Lift Here Lift here ...

Страница 40: ... Move the Carrier to the far left if it is not already there Pull the right side of the Exhaust Duct up and through the slot as shown in the illustration Then slide the duct to the right to completely remove it 2 3 Exhaust Duct Carrier 1 ...

Страница 41: ...or smoke residue Remove it using rubbing alcohol and a paper towel or cloth Smoke residue will be present on the Print Support Plate where it was not covered by label stock 5 Remove the Exhaust Chimney by grasping it as shown in the illustration and pulling up 6 Discard the used exhaust system Exhaust Chimney Clean with Isopropyl Alcohol ...

Страница 42: ...t Chimney with the gasket end down Push it down until the top is even with the adjacent Print Support Plate 8 Locate a new Exhaust Duct After making sure the carrier is pushed to the far left insert the left side into the slot as shown in the illustration Gasket Exhaust Duct Slot Carrier ...

Страница 43: ...f the duct down through the slot as shown in the illustration Push toward the rear of the printer until the duct snaps into place Verify that the opening in the bottom of the Exhaust Duct aligns with the top of the Exhaust Chimney Exhaust Duct Print Head 1 2 3 ...

Страница 44: ... of Laser Window contamination To clean the windows first disconnect power Then use a soft dry cloth to wipe away the contamination If there is smoke residue you may need to use a small amount of isopropyl rubbing alcohol to remove the debris Note To clean the Laser Window on the Carrier you may need to use a cotton swab to reach it The cloth or cotton swab should not be saturated with alcohol Las...

Страница 45: ...the following instructions 1 Remove the Exhaust Duct according to the instructions in Section 6A 2 Inspect the underside of the Exhaust Duct Remove any adhesive with a petroleum based cleaner such as WD40 or Goo Gone 3 Also inspect the feed area inside the printer Clean any adhesive from this area If it has accumulated on the Exhaust Duct excess adhesive may have been deposited along the edges of ...

Страница 46: ...have a difficult time determining where to start stop printing This will cause the printing to be located improperly on the label Cleaning the Upper and Lower Guide Shafts With a soft cloth soaked with isopropyl rubbing alcohol scrub the Guide Shafts clean It is important to clean all surfaces in contact with the Carrier Wheels Cleaning the encoder strip With a soft cloth soaked with isopropyl rub...

Страница 47: ...label stock 5 Make sure label stock is loaded Feeding problems Clean the feed path as described in Section 6C Stops in the middle Clean the guide shafts as of printing described in Section 6D Interpreting the Printer s Indicator Lights Power LED on solid Labels are installed and Media LED on solid Printer is ready for printing Media LED slow flash Label stock is at 10 Media LED fast flash Label st...

Страница 48: ...error B11 TOF Laser Calibration error B12 Laser calibration error B13 Media Out F TECHNICAL SUPPORT If you have difficulties in operating your printer the procedures in this manual and the software User s Guide should in most cases solve the problem If you still have difficulty contact technical support using one of the methods listed below Source Location Primera Knowledge Base www primera com kn...

Страница 49: ... be used Operating System Windows XP Vista 7 8 Data Interface USB 2 0 Indicator Lights Power Pause Media Electrical Rating 12 VDC 5 0 amps Power Requirements 100 240 VAC 50 60 Hz Agency Approvals UL UL C CE FCC Class A Laser Safety Certification CDRH and IEC 60825 1 Ed 2 2007 03 Laser Wavelength 980 nm Laser Beam Divergence 17 degrees Laser Maximum Power 10 watts LP130e Weight 37 5 lbs 17 kg LP130...

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