Provisioning and Configuration Guide SoundPoint IP
4 - 10
Access to Screens and Systems
Calling
Symptom
Problem
Corrective Action
“Connecting. Please wait”
appears after pressing
Volume
Up
key.
The gateway does not have a
network connection.
Check cabling and ensure that the
gateway is getting an IP address from
DHCP.
Symptom
Problem
Corrective Action
Landline calls cannot be made.
The landline cable may be
disconnected.
Verify the landline cable is connected:
•
Check that the landline cable between
the Line port on the gateway and the
telephone wall outlet is connected
properly.
Verify the landline is operational:
•
Check with your landline provider.
Landline calls cannot be
received.
The country setting may be
incorrect.
Verify the country setting is correct:
•
Check that you have chosen the
country that you are in. Open the
System settings
menu, select
Country
selection, and then select
the country that you are in.
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