Maintenance and Troubleshooting
3 - 5
The system does not
respond to the
remote control (cont.)
Camera inputs and outputs
are not connected correctly.
Refer to the
Setting up the Polycom PowerCam Presenter
document, which you received with your system, for
information on how to connect the camera correctly. This
document is also available at
www.polycom.com/videodocumentation
.
No video or blue
video screen from the
camera.
Camera inputs and outputs
are not connected correctly.
Refer to the
Setting up the Polycom PowerCam Presenter
document, which you received with your system, for
information on how to connect the camera correctly. This
document is also available at
www.polycom.com/videodocumentation
.
You connected the
controller to the camera’s
composite video output, but
the camera’s input signal is
set to
S-Video
.
Do the following:
1.
Press
Menu
on the remote control.
2.
Select
Camera Settings
from the PowerCam
Presenter screen.
3.
Set the
Input Signal
to
Composite
.
You connected the
controller to the camera’s
S-video output, but the
camera’s input signal is set
to
Composite
.
Do the following:
1.
Press
Menu
on the remote control.
2.
Select
Camera Settings
from the PowerCam
Presenter screen.
3.
Set the
Input Signal
to
S-Video
.
No video from the
controller.
The controller and display
are not connected correctly.
Do the following:
1.
Connect the display to connector
on the
controller.
2.
Press
Menu
on the remote control.
—
If you do see video on the display, follow the steps
listed in the “No video or blue video screen from
the camera” symptom above.
—
If you do not see video on the display, make sure
the video cable is connected properly and that the
display has the corresponding input selected.
Poor audio from a
lapel or lavaliere
microphone
You are wearing a lapel or
lavaliere microphone, and
the locator is interfering with
the sound from the
microphone.
Separate the lapel or lavaliere microphone and the locator
on your body until the audio sounds normal. Typically, the
sound will be clear within 4 inches (10 cm) of separation,
but this varies depending on the microphone.
Video and audio are
not synchronized
The cables are not
connected incorrectly.
Refer to the
Setting up the Polycom PowerCam Presenter
document, which you received with your system, for
information on how to connect the cables correctly. This
document is also available at
www.polycom.com/videodocumentation
.
Symptom
Problem
Corrective Action
