Problems logging in
with Polestar ID
This article describes problems that may arise
when logging in with Polestar ID. If you have for-
gotten your password or the username linked to
your Polestar ID, for example.
Common problems
Common problems and solutions when logging
in with a Polestar ID are listed below.
Forgotten your password
To reset your password, follow the instructions
below:
Via the Polestar website
1. Go to polestar.com
2. Select
Log in
.
3. Select
Forgotten password
.
4. Enter the username for your Polestar ID
(email address or mobile number).
> You will receive an email/SMS with a link
which you can use to set a new password.
In the Polestar app.
1. Start the Polestar app.
2. Select "Log in"
3. Press "Forgotten password?" and follow the
instructions.
Login failure after creation of a new account
Sometimes there may be a delay in the process
which can result in an account not being availa-
ble directly after it has been created. Try again
after 24 hours, and if the problem persists con-
tact Polestar Support for more assistance.
What is my Polestar ID (username)?
Your Polestar ID is either an email address or a
mobile number.
Unlock your Polestar ID
Your account will be locked after 5 failed
attempts to log in. You can easily unlock your
account by clicking on
Forgotten password?
in
the login screen.
Login failure after changing Polestar ID (user-
name)
Make sure you have received a confirmation
message by email/SMS when you confirm your
new username. Once this has been done, you
should be able to login with the new user name.
If you did not receive the confirmation message
(by email or SMS), your old username is proba-
bly still in place. Log in and try to change your
username again.
Login failure after changed password
Try to login with your previous password. If this
is not successful, try to reset your password.
Account registered to a different market
An account is registered to a specific market
and cannot be moved to a different market. To
be able to re-use the same username (email
address or mobile number), we advise you to
first delete your account for the old market and
then create a new account for the new market.
E-mail failure
If you did not receive a confirmation e-mail after
registering, make sure that you entered a valid
e-mail address and that the e-mail was not stop-
ped by a spam filter. Try to register your e-mail
address again.
16 Your Polestar
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Страница 1: ...Polestar 2 Manual ...
Страница 2: ...TP xxxxx English AT 2007 MY21 Polestar 2018 2020 ...
Страница 7: ...Section01 Manual information ...
Страница 13: ...Section02 YourPolestar ...
Страница 26: ...26 YourPolestar ...
Страница 27: ...Section03 Safety ...
Страница 66: ...66 Safety ...
Страница 67: ...Section04 Displays andvoice control ...
Страница 126: ...126 Displaysandvoicecontrol ...
Страница 127: ...Section05 Lighting ...
Страница 145: ...Section06 Windows glassand mirrors ...
Страница 158: ...158 Windows glassandmirrors ...
Страница 159: ...Section07 Seatsandsteering wheel ...
Страница 172: ...172 Seatsandsteeringwheel ...
Страница 173: ...Section08 Climate ...
Страница 197: ...Section09 Key locksandalarm ...
Страница 222: ...Country Area Typeapproval Namibia TA 2016 02 Russia Serbia P1614120100 South Africa TA 2014 1868 222 Key locksandalarm ...
Страница 228: ...Country Area Typeapproval Vietnam Belarus Zambia A Only applies to Indonesia 228 Key locksandalarm ...
Страница 240: ...240 Key locksandalarm ...
Страница 241: ...Section10 Driversupport ...
Страница 346: ...346 Driversupport ...
Страница 347: ...Section11 Electricoperationand charging ...
Страница 371: ...Section12 Starting anddriving ...
Страница 413: ...Section13 Audioandmedia ...
Страница 429: ...Relatedinformation Wirelessphonecharger p 425 Audio and media 429 ...
Страница 431: ...Section14 Polestar Connect ...
Страница 441: ...Section15 Navigation ...
Страница 450: ...450 Navigation ...
Страница 451: ...Section16 Wheelsandtyres ...
Страница 478: ...478 Wheelsandtyres ...
Страница 479: ...Section17 Loading storage and passenger compartment ...
Страница 493: ...Section18 Maintenanceand service ...
Страница 540: ...540 Maintenanceandservice ...
Страница 541: ...Section19 Specifications ...