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Appendix
Link Manager Manual
Sensor is Registered But Only the Beacon Packet is Being
Received
1.
The Point Sensor may not have been configured properly. Use the Point
Sensor Utility to configure the sensor making sure the Utility is configured
properly.
2.
Make the Link Manager antenna and the sensor antenna are installed
properly. Temporarily bring the sensor closer to the Link Manager.
Not Receiving Any Packets from the Sensor. Sensor Is
Offline.
1.
The Point Sensor is out of range. Temporarily bring the sensor closer to the
Link Manager. Readjust the sensor’s antenna. Remove obstacles that
might be interfering with the sensor radio.
2.
The Point Sensor might have powered off.
3.
The Point Sensor’s batteries might have been exhausted.
4.
The Point Sensor’s transmit period might have been changed either using
the Utility or over the air.
Point Sensor Sends Packets Only When Service Button is
Pressed.
1.
The Point Sensor’s transmit period may have set to a large value than
expected either through the Utility or over the air.
Delivery Issues to the Host Application
1.
Destination Status Always Indicate Timeout
2.
Verify that the Destination hostname or IP address is valid.
3.
Verify that the Destination hostname or IP address is routable. Is there a
firewall blocking UDP traffic for example. Try to ping the host PC.
4.
Is the Host Application listening on the Destination port? Is there a
software firewall that is blocking traffic?
5.
Verify the Link Manager IP address settings. Make sure the gateway
address and the DNS address (if hostname is used) is correct.
Connection Issues
Discover cannot find the Link Manager
1.
The Link Manager may not be attached to the same subnet as the computer
running the Discover Utility.
2.
The ports 6767 or 6768 may be used by another application or blocked by
the operating system.
3.
Obtain the Link Manager’s IP address via the serial port using the IP
command.
4.
Is the Link Manager powered and connected to the network? If set to
dynamic IP address, is there a DHCP server in the network.
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