34
Error
NO CONNECTION
When you receive a phone call, after
the first ring your correspondent
does not hear the usual ringback
tone.
Your fax machine rings once, then
there is a moment of silence and
another ring signal after that.
You do not hear the dial tone when
using your cordless telephone.
You cannot transfer calls from the
additional phone to the fax ma-
chine.
Your external answering machine
records fax signals but your fax
machine does not receive these fax
messages.
Copy is blank.
On lifting the handset you hear a
tone or silence.
Possible cause
You no longer have a valid Internet
connection, but the device still
attempts to transmit international faxes
via the Internet.
Your correspondent is being informed
that the fax machine has taken the call
already and that he has to pay charges.
Your machine checks whether it is a
phone or a fax correspondence.
This process is perfectly normal!
The connection of your cordless
phone might be incorrect.
Your auxiliary devices are not set to
tone dialling.
You have not connected your external
answering machine correctly.
Document loaded the wrong way up.
Printer or scanner faulty.
The caller is trying to send a fax.
Remedy
Switch the automatic fax despatch
via the Internet off, using function
29.
In function 31 or 32 you can put
the tollfree rings to a higher level
under
FAX RINGS
(see chapter
Fax switch
/ Setting the operating
mode).
You have just noticed how the
automatic fax-switch operates.
After the first ring signal the fax
machine takes over the call. When
the fax machine has recognised that
the incoming call is a telephone
correspondence, the fax machine
will continue to ring.
The connection of your cordless
phone might be incorrect. Check
whether the cordless phone was
installed correctly (see chapter
Installation / Connecting addi-
tional devices).
For further information as to how
you change your device to tone
dialling see the instructions of your
additional telephones. Otherwise
you have not configured your
external phones to be in serial with
your fax unit (see chapter
Installa-
tion
/ Connecting additional
devices)
Connect your answering machine
as described in the chapter
Installation
/ Connecting additional
devices.
Load the document with the
printed side up.
Service.
On the fax machine: press
START
.
On the additional phone: press
*
and
5
. Then replace the handset.
