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INTELLIGENT GATEWAY INSTALLATION MANUAL
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Issue: I’m unable to access the gateway’s web interface ( http://synapconfig.localnet or
http://192.168.1.1) from my computer while connected to the Config port.
Solution 1:
Make sure the computer and gateway are powered on.
Solution 2:
Check the network cable connection between the computer and the gateway. Confirm the
computer is plugged into the Config Port. A green LED on the gateway’s network jack s hould
illuminate with a valid connection to the computer.
Solution 3:
Confirm your computer’s network interface is enabled and configured for DHCP. Unless
configured otherwise, the gateway will dynamically assign an IP address (IPv4, 192.168.1.100) to the
computer connected to the Config port.
Solution 4:
Reset the gateway from the front panel access hole. The user, password and IP settings will
be reset to defaults.
User name = admin
Password = admin
Gateway IP address: 192.168.1.1 (Config port)
N
OTE
: Once the gateway is properly configured, connected, and assigned an IP
address on the Data port, the gateway’s web interface can be accessed via the
Data port interface/network.
Issue: How do I determine the IP address of the SynapSense Intelligent Gateway connected to
my network via the Data Port?
Solution:
We recommend the gateway be connected to a network that provides DHCP/DNS registration
and hostname resolution. By default, the gateway provides a unique gateway hostname, but the
hostname can
also be user specified. The “Gateway Address” in MapSense will accept a hostname or
IP address in IPv4 or IPv6 format. The network should automatically resolve the gateway’s
hostname to the assigned IP address.
From a computer on the same network as the gateway’s Data port connection, type the following
from the command line:
ping (gateway hostname)
The ping command above should resolve and display the IP address of the gateway on your network.
Issue: Why can’t I resolve the SynapSense Intelligent Gateway’s assigned hostname using an
assigned IP address I can ping?
Solution:
Confirm DNS settings and functionality on your network. In most cases, your network’s DNS
server should automatically register and resolve the hostname of the gateway when pinged. If you
are unable to resolve DNS functionality, an entry can be added to the “hosts” file on the computer as
the SynapSense Environment Server.