Symptom
Cause/solution
Reference
pages
•
Are you accessing another unit in the same local
network via a proxy server?
Configure the web browser to not use the proxy server.
-
•
Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh interval
may become slower when two or more users browse
the camera images simultaneously.
-
Cannot access the unit from a
cellular phone.
•
Is the URL correct? Or is “/mobile” missing at the end
of the URL?
Check if the URL is entered correctly. When accessing
the unit from a cellular phone, it is necessary to enter
“/mobile” at the end of the URL that is used for the unit
access from a PC.
14
•
Is the SSL encryption method different from that of the
unit?
Select “HTTP” (Do not select “HTTPS”) for “HTTPS” -
“Connection” on the “Network” page - the [Network]
tab, and access the unit again.
71
•
Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is also
necessary to enter the port number.
81
Cannot access the unit from a
mobile terminal.
•
Is the URL correct? Or is “/cam” missing at the end of
the URL?
Check if the URL is entered correctly. When accessing
the unit from a mobile terminal, it is necessary to enter
“/cam” at the end of the URL that is used for the unit
access from a PC.
15
•
Is the SSL encryption method different from that of the
unit?
Select “HTTP” (Do not select “HTTPS”) for “HTTPS” -
“Connection” on the “Network” page - the [Network]
tab, and access the unit again.
71
•
Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is also
necessary to enter the port number.
81
A cookie error was displayed
when performing user
registration for
“Viewnetcam.com”.
•
Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In Internet
Explorer, from [Tools] select [Internet Options] and
configure the cookies setting in the [Privacy] tab.
-
Operating Instructions
125
20 Troubleshooting
