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20 Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.

Symptom

Cause/solution

Reference

pages

Cannot access from the web
browser.

•

Is the power of the unit on?
Check if the power of the unit is turned on.

Installation Guide

•

Is the LAN cable (category 5 or better, straight, STP*)
firmly connected to the network connector of the unit?
*E model only

Installation Guide

•

Is the live indicator lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correctly.
Check if the cables have any contact failure or if the
wiring is correct or not.

Installation Guide

•

Are the set IP addresses valid?

66

•

Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP
address of the unit”.
If there is reply from the unit, the connection is normal.
If there is no reply, check the connection with the
following methods using a computer connected to the
same network as the unit. If the firewall settings on the
PC are enabled, temporarily disable them before
performing settings on the unit.

–

Start the Panasonic “IP Setting Software”, confirm
the unit's IP address, and then access that IP
address.

–

If the network settings (IP address, subnet mask,
and default gateway) are incorrect, reboot the unit
and change the network settings by using the
Panasonic “IP Setting Software” within 20 minutes
after the restart.

–

In networks that do not have a DHCP server, the
IP address of the unit will be configured to
“192.168.0.10” when the unit is rebooted by
holding the INITIAL SET button on the unit. After
the unit is initialized, access the unit and set the IP
address again. (When the unit is initialized, all the
settings of the unit previously configured on the
setup menus will be initialized.)

116

Installation Guide

122

Operating Instructions

20 Troubleshooting

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Содержание WJ-GXE100

Страница 1: ...o Encoder Model No WJ GXE100 WJ GXE100E Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual ...

Страница 2: ...crosoft Corporation in the United States and or other countries Microsoft product screen shot s reprinted with permission from Microsoft Corporation iPad iPhone and iPod touch are trademarks of Apple Inc registered in the U S and other countries Android is a trademark of Google Inc Firefox is a registered trademark of the Mozilla Foundation All other trademarks identified herein are the property o...

Страница 3: ...essage is displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the ActiveX restart the PC The viewer software used on each PC sh...

Страница 4: ...Configure the Internet settings Internet 30 8 Configure the settings relating to images Image 32 8 1 Configure the settings relating to the Picture Camera mode Video input JPEG H 264 32 8 2 Configure the settings relating to JPEG images JPEG H 264 33 8 3 Configure the settings relating to H 264 images JPEG H 264 35 8 4 Configure the settings relating to image and positions Image Position 40 8 5 Co...

Страница 5: ...ister information for the Viewnetcam com service 94 13 4 4 Checking the information registered for the Viewnetcam com service 97 13 4 5 When using Dynamic DNS Update 97 13 4 6 When using Dynamic DNS Update DHCP 97 13 5 Configure the settings relating to SNMP SNMP 98 13 6 Configure the settings relating to the FTP periodic image transmission FTP img trans 99 13 7 Configure the schedule settings of ...

Страница 6: ...20 Troubleshooting 122 6 Operating Instructions Table of Contents ...

Страница 7: ...IPv6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the unit colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the...

Страница 8: ...umber may be 14 or less users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 only the first user who accessed to monitor H 264 images will be included in the maximum number The second and subsequent users who are monitoring H 264 images will not be included in...

Страница 9: ...tup menu page 13 Compression buttons H 264 button The characters H 264 on the button will turn green and an H 264 image will be displayed When On is selected for H 264 transmission of H 264 1 H 264 2 the H 264 button will be displayed page 36 JPEG button The characters JPEG on the button will turn green and a JPEG image will be displayed Stream buttons These buttons will be displayed only when an ...

Страница 10: ... the main area will be displayed in accordance with the setting for Quality2 of Image quality setting page 33 Zoom buttons 2 Click this button to adjust the zoom ratio to the Wide side Click this button to set the zoom ratio to x1 0 Click this button to adjust the zoom ratio to the Tele side Focus buttons 2 Click this button to adjust the focus automatically Click this button to adjust the focus t...

Страница 11: ...yed page 27 Alarm occurrence indication button 2 This button will be displayed and will blink when an alarm has occurred When this button is clicked this button will disappear page 18 Full screen button Images will be displayed on a full screen To return to the Live page press the Esc key The aspect ratio of displayed images will be adjusted in accordance with the monitor Snap shot button Click th...

Страница 12: ...ed out of alignment 1 Only operable by users whose access level is 1 Administrator 2 Only operable by users whose access level is 1 Administrator or 2 Camera control when On is selected for User auth page 56 12 Operating Instructions 1 Monitor images on a PC ...

Страница 13: ...on about the compatible cameras and their versions Only JPEG images can be displayed on a multi screen When displaying images on multi screen from cameras that have the aspect ratio configured to a setting other than 4 3 the image will be displayed altered to the aspect ratio of 4 3 Network Camera Recorder with Viewer Software Lite which supports live monitoring and recording images from multiple ...

Страница 14: ...r the user admin page 56 If the cellular phone in use is not compatible with UTF 8 encode it is impossible to display the screen correctly Note It is necessary to configure the network settings of the cellular phone in advance to connect to the Internet and monitor images from the unit page 66 1 Access to http IP address mobile 1 or http Host name registered in the DDNS server mobile using a cellu...

Страница 15: ...n administrator or user and password Depending on the cellular phone in use password entry may be required each time the screen is switched Depending on the cellular phone in use larger size images may not be displayed In this case selecting 9 Low for Image quality setting of JPEG page 33 may sometimes solve this problem Depending on the cellular phone in use or its contract plan it may be impossi...

Страница 16: ...ive images area Displays images from the camera Resolution control The resolution can be changed by selecting a resolution setting from the buttons When D1 is selected for Picture Camera mode the resolution control buttons will not be displayed Picture Camera mode VGA 4 3 320x240 640x480 default Picture Camera mode VGA 16 9 320x180 640x360 default Note You can change the image size displayed on th...

Страница 17: ...isplayed enter the user name of an administrator or user and password Depending on the mobile terminal in use password entry may be required each time the screen is switched Depending on the mobile terminal in use larger size images may not be displayed In this case selecting 9 Low for Image quality setting of JPEG page 33 may sometimes solve this problem Depending on the mobile terminal in use or...

Страница 18: ...n be transmitted at an alarm occurrence to the server designated in advance The settings required to transmit an alarm image to a server can be configured in the Alarm image section on the Alarm tab of the Alarm page page 47 and the FTP tab of the Server page page 62 However when D1 is selected for Picture Camera mode images cannot be transmitted Notify of alarm occurrences by E mail Alarm E mail ...

Страница 19: ... or the traffic the number of the transmitted images may not reach the set number of images to be transmitted 4 2 Transmit images at a designated interval or period FTP periodic image transmission Images can be transmitted at a designated interval or period To transmit images at a designated interval or period it is necessary to configure the settings in advance The settings for the FTP server can...

Страница 20: ...ess to units using the HTTPS function page 74 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the HTTPS ...

Страница 21: ...onfigure the access level 6 1 How to display the setup menu 1 Display the Live page page 7 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 Operating Instructions 21 6 Display the setu...

Страница 22: ... The setup menu will be displayed Refer to page 25 for further information about this menu 22 Operating Instructions 6 Display the setup menu from a PC ...

Страница 23: ... of the window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set and Execute buttons on the page click the respective button to the edited setting item Operating...

Страница 24: ...field A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D and F below field C and E when completing the setting items in field C and E 24 Operating Instructions 6 Display the setup menu from a PC ...

Страница 25: ...mages are to be displayed on a multi screen can be registered on the Multi screen page page 44 Alarm button Displays the Alarm page The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence the alarm occurrence notification and the VMD area settings can be configured on the Alarm page page 46 User mng button Displays the User mng page The settings rela...

Страница 26: ... possible to designate time zones to allow to activate the VMD detection function page 103 Maintenance button Displays the Maintenance page System log check firmware upgrade status check and initialization of the setup menu can be carried out on the Maintenance page page 106 Unit title The title of the unit whose settings are currently being configured will be displayed Setup page Pages of each se...

Страница 27: ...ttings Basic Click the Basic tab of the Basic page page 21 page 23 The settings such as the unit title time and date etc can be configured on this page Unit title Enter the title of the unit Click the Set button after entering the title of the unit The entered title will be displayed in the unit title field Available number of characters 0 20 characters Unavailable characters Default WJ GXE100 Ope...

Страница 28: ...o apply daylight saving time Configure this setting if the summer time daylight saving time is applied in the location where the unit is in use In Applies summer time An asterisk will be displayed on the left side of the displayed time and date Out Does not apply summer time Auto Applies summer time in accordance with the settings for Start time date and End time date month week day of the week ti...

Страница 29: ...n the status of the unit changes the alarm occurrence indication button will be displayed to notify of the unit status Polling 30s Updates the status each 30 seconds and provide notification of the unit status Real time Provide notification of the unit status when the status has changed Default Real time Note Depending on the network environment notification may not be provided in real time When m...

Страница 30: ...ort forwarding function of the router To use the auto port forwarding function the router in use must support UPnP and the UPnP must be enabled Default Off Note Due to auto port forwarding the port number may sometimes be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the unit is connected to ...

Страница 31: ...to the Internet are performed here By clicking the Set button a dialog displaying how the following settings will change is displayed Click the OK button after checking the settings to change the settings to the displayed values JPEG H 264 tab on the Image page H 264 1 H 264 2 Internet mode over HTTP On Transmission priority Best effort Max bit rate per client Max 1024 kbps Min 128 kbps H 264 1 Im...

Страница 32: ... is rebooted Note that the network settings will not be reset Picture Camera mode Select the picture camera mode from the following VGA 4 3 VGA 16 9 D1 Default VGA 4 3 Note When Picture Camera mode is changed to D1 or the mode is changed from D1 to another mode the unit will reboot automatically When D1 is selected for Picture Camera mode some of the functions will not be available page 111 Refer ...

Страница 33: ...s Default 5fps NTSC 4 2fps PAL Note When On is selected for H 264 transmission the refresh interval may be longer than the set value when any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers concurrently accessing the unit the transmission interval may be longer than the set value If ima...

Страница 34: ...ty setting Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for Quality1 is activated for FTP periodic image transmission 34 Operating Instructions 8 Configure the settings relating to images Image ...

Страница 35: ...e Image page page 21 page 23 Configure the settings relating to H 264 image such as Max bit rate per client Image capture size Image quality etc in this section Refer to page 33 for the settings relating to JPEG images Operating Instructions 35 8 Configure the settings relating to images Image ...

Страница 36: ...On is selected only Unicast port AUTO will be available for Transmission type When On is selected it may take time to start displaying H 264 images When On is selected H 264 images may not be displayed depending on the number of the concurrent access user etc When On is selected only IPv4 access is available Image capture size Select the image capture size from the following Picture Camera mode VG...

Страница 37: ...y value with an asterisk on the right is selected It is impossible to select Unlimited for both H 264 1 and H 264 2 Image quality Select the image quality of H 264 images from the following Low Motion priority Normal Fine Image quality priority Default Normal Note When Constant bit rate or Best effort is selected for Transmission priority this setting is available Refresh interval Select an interv...

Страница 38: ...cast IP address after checking available multicast address Multicast port 2 Enter the multicast port number used to transmit images from the unit Available port number 1024 50000 Only even numbers are available Default 37004 Note The following port numbers are unavailable since they are already in use 10669 10670 Multicast TTL HOPLimit 2 Enter a value for Multicast TTL HOPLimit Available value 1 2...

Страница 39: ...t is necessary to designate the unicast port number when Unicast port MANUAL is selected for Transmission type 2 It is necessary to designate the multicast IP address when Multicast is selected for Transmission type Operating Instructions 39 8 Configure the settings relating to images Image ...

Страница 40: ...n VGA 16 9 is selected for Picture Camera mode Because a part of the connected camera s setup menu will not be displayed in this case we recommend changing the Picture Camera mode setting to VGA 4 3 page 32 Example when the connected camera is WV CW590 A B C D F E G H Display the camera s setup menu on the image and use each button to perform operations as necessary The displayed setup menu differ...

Страница 41: ...d buttons Left click on the control pad or buttons to adjust the horizontal vertical position of the camera panning tilting Panning tilting speed will be faster if a clicked point gets farther from the center point of the control pad It is also possible to pan tilt the camera by dragging the mouse Zoom and focus can be adjusted by right clicking When an upper lower area of the control pad is right...

Страница 42: ...Default None Protocol Select the RS485 control command for the camera from the following Panasonic Pelco D Pelco P Custom Default Panasonic Note When using RS485 control commands other than Panasonic Pelco D and Pelco P select Custom for Protocol and upload the command table to the unit via an FTP server The unit must be rebooted after the upload is completed If Pan Tilt Zoom functions cannot be o...

Страница 43: ...n the unit is initialized In this case upload the command tables again as necessary Unit address Specify the unit address of the camera connected to the unit Default 01 Operating Instructions 43 8 Configure the settings relating to images Image ...

Страница 44: ...used for the multi screen 4 cameras can be registered as a group and up to 4 groups 16 cameras can be registered When the HTTP port number for the unit or network camera of which images are to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 44 Operating ...

Страница 45: ...s on the monitor page 81 Note When using the host name it is necessary to configure the DNS settings of the PC to be used for the multi screen display Refer to the network administrator for information on the DNS setting of PCs Camera title Enter the title of the camera The entered camera title will be displayed on a multi screen Available number of characters 0 20 characters Unavailable character...

Страница 46: ...ng VMD the VMD area tab of the Alarm page will be displayed Command alarm Select On or Off to determine whether or not to receive the command alarm The command alarm is the function that provides notification of a Panasonic protocol alarm from the other cameras When On is selected alarm actions will be performed between multiple cameras Default Off Originating port number Select a port number to b...

Страница 47: ... clicked the FTP tab of the Server page will be displayed page 62 Alarm image FTP transmission Select On or Off to determine whether or not to transmit the alarm image to the FTP server Default Off Directory name Enter the directory name where the alarm images are to be saved For example enter ALARM to designate the directory ALARM under the root directory of the FTP server Available number of cha...

Страница 48: ... change the image quality of Quality1 page 33 upon alarm detection On Images will be transmitted with the image quality selected for Image quality upon alarm detection Off Does not change the image quality upon alarm detection Default Off Image quality upon alarm detection Image quality can be changed upon an alarm occurrence Select the image quality from the following 0 Super fine 1 Fine 2 3 4 5 ...

Страница 49: ...areas will be numbered in the order of selection All areas button When the All areas button is clicked the whole area will become the VMD area and 1 White will be automatically applied to Area Status Select On or Off to determine whether or not to perform video motion detection On Performs video motion detection Off Does not perform video motion detection Default Off Operating Instructions 49 10 C...

Страница 50: ...n When Panasonic alarm protocol notification is clicked the Notification tab of the Alarm page will be displayed page 53 VMD information addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed image data The VMD information can be searched by some of Panasonic network disk recorders Refer to the operating instructions of the connected devic...

Страница 51: ... position Detection sensitivity can be adjusted by moving the slider between the left end position and the right end position Refer to page 48 for further information about the Detection sensitivity and Detection area The currently displayed area and its detection sensitivity will be displayed in the Detection area section When the status bar exceeds the setting position of slider the alarm action...

Страница 52: ...r 6 Click the Set button The edited settings will be applied 10 4 Configuration of the settings relating to the E mail notification Notification Click the Notification tab on the Alarm page page 21 page 23 The settings relating to the alarm E mail can be configured It is necessary to configure the settings of the E mail server to perform the E mail notification page 61 E mail notification E mail s...

Страница 53: ...racters Available characters Alphanumeric characters the at sign the period the underscore _ and the hyphen Default None blank To delete the registered address click the Delete button respective to the desired address E mail subject Enter the E mail subject Available number of characters 0 50 characters Default None blank E mail body Enter the E mail body Available number of characters 0 200 chara...

Страница 54: ...e provided to the registered destination server addresses in order to IP address 1 first to IP address 8 last Additional alarm area data VMD Determine whether or not to send notifications for the alarm area number of VMD alarm with the Panasonic alarm protocol by selecting On Off Default Off Destination port Select a destination port for the Panasonic alarm protocol from the following Available ra...

Страница 55: ...ter the destination server address or host name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank To delete the registered destination server address click the Delete button respective to the desired destination server address IMPORTANT When entering the host name of the Destination server address the DNS settings on the Network ta...

Страница 56: ... PC or a cellular phone mobile terminal can be configured on this page Up to 18 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate the users Default Off Authentication Set the user auth...

Страница 57: ...nit 2 Camera control Allowed to display images from the camera and to control the unit The unit setting configuration is unavailable 3 Live only Only displaying live images is available The unit setting configuration and unit control are unavailable Default 3 Live only User check From the pull down menu of User check the registered user can be selected and the selected user s information can be ch...

Страница 58: ... already in use is entered and the Set button is clicked the respective host information will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 56 for further information about the access level Default 3 Live only Host check From the pull down menu of Host check the registered host can be selected and the s...

Страница 59: ...ss Default None blank Stream type Select either JPEG H 264 1 or H 264 2 JPEG JPEG images will be transmitted H 264 1 H 264 1 images will be transmitted H 264 2 H 264 2 images will be transmitted Default JPEG Note When Best effort is selected for Transmission priority of H 264 bit rate will vary between the maximum and minimum rates while images are being transmitted Refresh interval Select the ref...

Страница 60: ...selected Image capture size Select the image capture size from the following This setting is validated only when JPEG is selected for Stream type Picture Camera mode VGA 4 3 QVGA VGA Picture Camera mode VGA 16 9 320x180 640x360 Picture Camera mode D1 D1 Default VGA 60 Operating Instructions 11 Configure the settings relating to the authentication User mng ...

Страница 61: ...er the IP address or the host name of the SMTP server used to send E mails Available number of characters 1 128 characters Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank SMTP port Enter the port number to which E mails are sent Available port number 1 65535 Default 25 The following port numbers are unavailable since they are alr...

Страница 62: ... mails refer to the network administrator User name Enter the user name to access the server Available number of characters 0 32 characters Unavailable characters Default None blank Password Enter the password to access the server Available number of characters 0 32 characters Unavailable characters Default None blank Sender s E mail address Enter the E mail address of a sender The entered E mail ...

Страница 63: ... the FTP server Available number of characters 1 32 characters Unavailable characters Default None blank Password Enter the password to access the FTP server Available number of characters 0 32 characters Unavailable characters Default None blank Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers are unavailabl...

Страница 64: ...e of the unit Default Manual NTP server address setting When Synchronization with NTP server is selected for Time adjustment select the method of how to obtain the NTP server address from the following Auto Obtains the NTP server address from the DHCP server Manual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address f...

Страница 65: ... numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 161 162 443 995 10669 10670 Time adjustment interval Select an interval 1 24 hours in 1 hour intervals of synchronization with the NTP server Default 1h Time zone Select a time zone corresponding to the location where the unit is in use Default GMT Greenwich Mean Time Dublin Edinburgh Lisbon London Operating I...

Страница 66: ...b and the FTP img trans tab 13 1 Configure the network settings Network Click the Network tab on the Network page page 21 page 23 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secondary DNS address wh...

Страница 67: ...he DHCP function When the DHCP server is not found the IP address is automatically configured Auto Advanced Using the DHCP function network address information is referred to and an unused IP address is configured to the unit as a static IP address The configured IP address is automatically determined within the subnet mask range by the unit When the DHCP server is not found the IP address is set ...

Страница 68: ...er information about the settings of the DHCP server DNS Determine how to set the address of the DNS server by selecting Auto obtain the address automatically or Manual enter the address of the DNS server When Manual is selected it is necessary to configure the settings for the DNS When using the DHCP function it is possible to obtain the DNS address automatically by selecting Auto Refer to the ne...

Страница 69: ...out the IPv6 address of the DNS server Default None blank Common HTTP port Assign the port numbers independently Available port number 1 65535 Default 80 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 110 123 161 162 443 554 995 10669 10670 52000 59000 61000 Line speed Select the line speed for data transmission from the following It is recommen...

Страница 70: ...ged When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the unit is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is properly configured click the Status tab on the Maintenance page and check that the Enable is displayed for Status of UPnP page 108 When Enable is not ...

Страница 71: ...R Certificate Signing Request will be generated To generate the CSR click the Execute button to display the CA Certificate Generate Certificate Signing Request dialog window CA Certificate CA Certificate install Installs the server certificate security certificate issued by CA Certificate Authority and displays the information of the installed server certificate To install the server certificate c...

Страница 72: ... user varies depending on the maximum image size and transmission format FTP access to unit Select Allow or Forbid to determine whether to allow or forbid the FTP access to unit Default Forbid Bandwidth control bit rate Select the total bit rate for data transmission from the following Unlimited 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 2048kbps 4096kbps 8192kbps Default Unlimited No...

Страница 73: ...ddress translation by using the port forwarding function of the router For further information refer to the operating instructions of the router in use Router Internet WAN Cable modem XDSL modem Address translation using the port forwarding function vvv xxx yyy zzz 50000 A 192 168 0 1 50000 Address translation using the port forwarding function vvv xxx yyy zzz 50001 A 192 168 0 2 50001 Private add...

Страница 74: ...pplication for the approval by CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed certificate When using the server certificate When using the self signed certificate A B C D E Generation of the CRT key SSL encryption key page 75 Generation of the self signed certificate page 76...

Страница 75: ... button of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certificate follow the requests from the CA about the RSA key size 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation tim...

Страница 76: ...ate The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the unit address or host name 64 characters Country Enter the country name Omission is OK 2 characters Country code State Enter the state name Omission is OK 128 characters Locality Enter the locality name...

Страница 77: ...OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information Depending on the status of the self signed certificate the following are displayed Indication Description Not generated The self signed certificate are not generated Invalid Reason CA Certificate inst...

Страница 78: ...o button of File Download under Downloads Click the Custom Level button to open the Security Setting window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed 2 Enter the information of the ce...

Страница 79: ...tes the CSR file in the PEM format 13 2 4 Installation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box will be displayed 2 Select the server certificat...

Страница 80: ...ver certificate can be checked by double clicking the server certification file issued by CA 13 2 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protocol used to access the unit HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available 2 Designate the HTTPS port number to be used for HTTPS port Available port number 1...

Страница 81: ... 82 page 88 When On is selected for User auth the authentication window will be displayed before displaying live images for the user name and password entries IMPORTANT When the unit is accessed using the HTTPS protocol the refresh interval and frame rate of images may be lower 13 3 1 Install the security certificate When the security certificate of the unit to access is not installed on the PC th...

Страница 82: ...P note that some of the displayed windows may differ from the following descriptions 1 Access the unit using the HTTPS protocol 2 When the security alert window is displayed click Continue to this website not recommended The Live page will be displayed If an authentication window is displayed enter the user name and password Note If this window is displayed when accessing a device other than the u...

Страница 83: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 83 13 Configuring the network settings Network ...

Страница 84: ...not displayed close Internet Explorer once and select Run as Administrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator 84 Operating Instructions 13 Configuring the network settings Network ...

Страница 85: ...5 Click Next displayed on Certificate Import Wizard 6 Select Place all certificates in the following store and click Browse Operating Instructions 85 13 Configuring the network settings Network ...

Страница 86: ...7 Select Trusted Root Certificate Authorities and click OK 8 Click Next 86 Operating Instructions 13 Configuring the network settings Network ...

Страница 87: ...9 Click Finish 10 Click Yes When the import is successfully completed the screen The import was successful will be displayed Operating Instructions 87 13 Configuring the network settings Network ...

Страница 88: ...owser When using Internet Explorer 6 1 Access the unit using the HTTPS protocol 2 Click View Certificate Note If this window is displayed when accessing a device other than the unit or a website a security problem may have occurred In this case check the system status 88 Operating Instructions 13 Configuring the network settings Network ...

Страница 89: ...3 Click Install Certificate 4 Click Next according to the procedures displayed on the displayed on Certificate Import Wizard Operating Instructions 89 13 Configuring the network settings Network ...

Страница 90: ...5 Click Finish 90 Operating Instructions 13 Configuring the network settings Network ...

Страница 91: ...ry to perform the port forwarding setting for the router About Dynamic DNS Update RFC2136 compliant Operation using DDNS services other than the Viewnetcam com service is not guaranteed We are not responsible for any troubles or accidents on the circumstances where the unit is used arising out of such services Refer to the DDNS service providers for the selection and configuration of the DDNS serv...

Страница 92: ...ntracted provider In this service global addresses are static not changed 13 4 1 Configuration of the DDNS service Example of the Viewnetcam com service A C A B E D D B C E A DNS server B Internet C Provider D Viewnetcam com service server E Remote site Global address is changed The contracted provider allocates a global address to the router or the unit The global address is not static but dynami...

Страница 93: ...r or not to use DDNS Off Does not use the DDNS function Viewnetcam com Uses the Viewnetcam com service Dynamic DNS Update Uses Dynamic DNS Update RFC2136 compliant without the DHCP cooperation Dynamic DNS Update DHCP Uses Dynamic DNS Update RFC2136 compliant with the DHCP cooperation Default Off Note When using Dynamic DNS Update RFC2136 compliant refer to the network administrator for whether or ...

Страница 94: ...unit and for the router Default Normal 13 4 3 Procedure to register information for the Viewnetcam com service There are 2 methods to configure the Viewnetcam com service Configure from the Internet tab of the Basic page UPnP Auto port forwarding and Viewnetcam com can both be configured on the Internet tab Configure from the DDNS tab of the Network page Only Viewnetcam com can be configured on th...

Страница 95: ...g steps 1 Select Viewnetcam com for DDNS and click the Set button A URL is displayed in Your Account Link If a URL is not displayed in Your Account Link confirm the unit s network settings and Internet connection then click Set again 2 Click the URL displayed in Your Account Link The registration window for Viewnetcam com will be displayed in a newly opened window When the registration window is n...

Страница 96: ...ck the Set button If access often fails due to the change in the global address of router set a smaller value for Access interval If images are not correctly displayed click Set for Recommended network setting for internet on the Internet tab of the Basic page Configuring port forwarding when not using UPnP When using a router that does not support UPnP port forwarding must be manually configured ...

Страница 97: ... None blank Note Refer to the network administrator for further information about the available host names Access interval Select the interval to access the Dynamic DNS Update service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h 6h 24h Default 24h 13 4 6 When using Dynamic DNS Update DHCP Host name Enter the host name to be used for the Dynam...

Страница 98: ... of characters 0 32 characters Default None blank IMPORTANT When using the SNMP function it is necessary to enter the community name When no community name is entered the SNMP function will not work System name Enter a system name to be used to manage the unit with the SNMP function Available number of characters 0 32 characters Default None blank Location Enter the name of the location where the ...

Страница 99: ...sion function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmission function For this reason images may not be transmitted at the exact designated interval or period if alarms occur frequently FTP periodic image transmission FTP When FTP is clicked the FTP tab of the Server page will be displayed page ...

Страница 100: ...interval for the FTP periodic image transmission from the following 1s 2s 3s 4s 5s 6s 10s 15s 20s 30s 1min 2min 3min 4min 5min 6min 10min 15min 20min 30min 1h 1 5h 2h 3h 4h 6h 12h 24h Default 1s Image capture size Select the capture size of images to be transmitted from the following Picture Camera mode VGA 4 3 QVGA VGA Picture Camera mode VGA 16 9 320x180 640x360 Default VGA 13 7 Configure the sc...

Страница 101: ...k will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24h 3 Click the Set button after completing the settings The result will be displayed at the bottom of the window Operating Instructions 101 13 Configuring the network settings Network ...

Страница 102: ...dule 1 Uncheck the check box of the set day of the week 2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted 102 Operating Instructions 13 Configuring the network settings Network ...

Страница 103: ...ting to schedules as follows VMD permission Video motion detection will be active only in the specified schedule Access permission Access to the unit will be allowed only in the specified schedule The Schedule page has only the Schedule tab Operating Instructions 103 14 Configure the settings relating to the schedules Schedule ...

Страница 104: ...edule mode Off is selected at the default Off No action will be taken for the respective schedule VMD permission The video motion detection VMD function will be active during the period of the schedule 104 Operating Instructions 14 Configure the settings relating to the schedules Schedule ...

Страница 105: ... Select days of a week by checking the respective checkboxes 3 From the pull down menu select the start time and the end time of the schedule When not designating time check the checkbox of 24h 4 Click the Set button after completing the settings The result will be displayed at the bottom of the window Note The schedules displayed at the bottom of the window can be identified by colors assigned to...

Страница 106: ...e maximum number the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten No The serial number of the system log will be displayed Time date Time and date at the error occurrence will be displayed Note When Off is selected for Time display format on the Basic tab page 27 time date of logs will be displayed in 24 hour format Description The desc...

Страница 107: ...te http panasonic net pss security support info html IMPORTANT A blank space cannot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade Note Note that the se...

Страница 108: ...ing Reset the settings to the default after completing the upgrade Except the network settings On Off for DHCP IP address subnet mask default gateway DNS primary server address secondary server address HTTP port HTTPS port connection protocol HTTP HTTPS CRT key server certificate UPnP setting line speed bandwidth control bit rate time date The viewer software used on each PC should be licensed ind...

Страница 109: ... the Execute button to reset the settings to the default Note that the network settings will not be reset It is impossible to operate the unit for about 3 minutes after the initialization Load the default HTML files setup menu Click the Execute button to reset the HTML files to the default It is impossible to operate the unit for about 3 minutes after the initialization Reset to the default and lo...

Страница 110: ...turn on the power again while holding down the INITIAL SET button on the unit and keep the INITIAL SET button held down for about 5 seconds Wait about 3 minutes after releasing the button The unit will start up and the settings including the network settings will be initialized Do not turn off the power of the unit about 3 minutes after turning on the power 110 Operating Instructions 15 Maintenanc...

Страница 111: ...when D1 is selected When D1 is selected for Picture Camera mode on the JPEG H 264 tab of the Image page the following functions are unavailable FTP periodic image transmission Alarm image FTP transmission Operating Instructions 111 16 Functional restrictions ...

Страница 112: ...rs that can concurrently access the unit may be reduced Number of users that can concurrently access the unit Increase Decrease H 264 connections about 7 people Transmission priority in H 264 1 or H 264 2 on the JPEG H 264 tab Constant bit rate Best effort Frame rate Frame rate Max bit rate per client in H 264 1 or H 264 2 on the JPEG H 264 tab 64kbps Unlimited 1536kbps Bandwidth control bit rate ...

Страница 113: ...exe file on the CD ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC page 114 Settings related to the unit s network can be set from the Panasonic IP Setting Software page 116 The manuals can be installed on the PC page 115 You can also view the manuals without installing them to the PC by clicking the Open b...

Страница 114: ...e Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start the installation Note To uninstall the Panasonic IP Setting Software delete the shortcut icon from where you specified it to be installed the default is on the desktop during installation and the Ea...

Страница 115: ...nual folder from the folder the default is C Panasonic you specified during installation 18 4 Installing the Viewer software The Viewer software Network Camera View 4S must be installed on the PC in order to display unit images On the CD launcher window click the Install button next to Viewer Software and follow the instructions displayed on the window to install the software A message is displaye...

Страница 116: ...effective period is set to 20min in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for units in the initial set mode 1 To start the Panasonic IP Setting Software click the Run button next to IP Setting Software from the CD launcher menu window or double click on the shortcut icon created after installing the software on the PC The License Agreement will be di...

Страница 117: ...ttings button in IP Setting Software screen The Network Settings screen is displayed Enter each item and then click the Save button Note By unchecking the Wait for camera restarting checkbox multiple cameras can be continuously configured For further information about each setting of the Network Settings page refer to page 66 IMPORTANT It may take for around 2 minutes to complete to upload the set...

Страница 118: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Страница 119: ...ating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the ne...

Страница 120: ...f signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT...

Страница 121: ...ion may be incorrect Check if the IP address of the destination of notification is configured correctly The destination of notification may be down Ask the network administrator Cannot resolve notification addresses from DNS The DNS server settings may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the network administrator Operating Instructions 121...

Страница 122: ...ommand prompt ping IP address of the unit If there is reply from the unit the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as the unit If the firewall settings on the PC are enabled temporarily disable them before performing settings on the unit Start the Panasonic IP Setting Software confirm the unit s IP ...

Страница 123: ...nit in the Don t Use Proxy For These Addresses box When the unit and the PC are connected in the different subnet Is the IP address of the default gateway set for the unit correct Is the name currently used to access the unit different from the name registered for the Viewnetcam com service Access the unit again with the registered name 93 Did you access http while using the HTTPS function To use ...

Страница 124: ...m com service Is the global address of unit or router notified to the Viewnetcam com service server Log into the My Account page of Viewnetcam com website http www viewnetcam com to check the information of the registered unit If the global address is not displayed for the IP address access the unit and register the user information for the Viewnetcam com service on the DDNS tab on the Network pag...

Страница 125: ...s http while using the HTTPS function To use the HTTPS function access https It is also necessary to enter the port number 81 Cannot access the unit from a mobile terminal Is the URL correct Or is cam missing at the end of the URL Check if the URL is entered correctly When accessing the unit from a mobile terminal it is necessary to enter cam at the end of the URL that is used for the unit access ...

Страница 126: ...ion Or is the image data size too big to display images on the cellular phone Refer to the manuals provided with the cellular phone in use for the restrictions of image data sizes No image is displayed Older images or logs are displayed When Every time I visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not b...

Страница 127: ... status update mode 27 No image is displayed on the Live page Press the F5 key on the keyboard of the PC or click the Live button 9 Shortcut icon of the unit is not displayed on My Network Places of the PC Is the Windows component of UPnP added Add the component to the PC in use 70 Images are not displayed or not refreshed smoothly Delete temporary internet files as follows 1 Select Internet Optio...

Страница 128: ... even in the VGA mode when signals not compliant with the standard in your locality are transmitted The connected camera cannot be controlled Confirm that On is selected for RS485 transmission on the RS485 tab Confirm that each of the settings on the RS485 tab match the settings of the connected camera If Pan Tilt Zoom functions cannot be operated for Panasonic cameras you must select Custom for P...

Страница 129: ...er to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows XP is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click the Advanced button 3 Click the Troubleshoot tab and disable ...

Страница 130: ... Pop up blocked To see this pop up or additional options click here Internet Explorer 6 Internet Explorer 7 or Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following message is displayed on the information bar This webpage wants to run the following add o...

Страница 131: ...xplorer and then click the Security tab Click Internet in the Select a Web content zone to specify its security settings section Then click the Custom Level button to open the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not f...

Страница 132: ...Panasonic Way Secaucus New Jersey 07094 U S A Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca For Europe and other countries http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic System Networks Co Ltd 2012 PGQP1403ZA C1212 0 ...

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