30
Check the video link direction in the “Routing
Configuration” screen of the global admin. Video links on
the decoder side should be the source node and matrix
side should be the destination side.
■
Video Switch Node-Related problems
No video switch between
monitors in analog node and
cameras in digital node
P. 23
Symptom
Reference page
Possible cause / Possible solution
Check whether the global operator subjects to the tour
sequence unit partitioning.
Check whether you enter a correct unit id for the global-
tour sequence.
Check whether the global operator subjects to the cam-
era unit partitioning.
Check whether you enter a correct unit id for the global
camera.
Check whether global database has been updated for
this operator.
Users typed correct password.
Troubleshooting
Before contacting technical support, please check the following symptoms and their possible causes and solutions. If
the solutions suggested do not solve the problem, or if the symptom is not listed below, contact your installer or
sales representative.
■
Global Operation-Related problems
Symptom
Reference page
Possible cause / Possible solution
Global Operator fails to login
Global Operator fails to
select a global camera
Global Operator fails to start
a global tour sequence
WJ-ASC960
Installation
Guide
P. 24
P. 26
P. 24
P. 28