Message
Cause and Solution
XXXXXXXX
Note
•
An error code
(containing
alphanumeric
characters) is
displayed in
"XXXXXXXX".
•
The router or the LAN cable is not connected correctly to the unit, and
therefore you cannot make a video conference call. The following table
explains the error codes:
Error Code
Explanation
01000003
The DHCP lease expired.
10000001
Registration to the gate keeper failed.
01000006
There was a change due to an extension
of the DHCP lease.
01000007
The DHCP network information is invalid.
Registration to the SIP server failed.
05000008
TCP connection was lost in NAT
Traversal Mode.
05000009
→
Check that the router and/or LAN cable are correctly connected to the
unit. (Directly connect the router to the unit and check operation. Also
try replacing the LAN cable, and then check operation.) If the devices
are connected correctly, the router’s settings may be incorrect, or the
unit may be malfunctioning. Contact your dealer.
Note
•
When transmission between the unit and the router is interrupted
because the LAN cable is connected incorrectly, it may take up to
10 minutes before the Terminal ID is displayed and video
conference calls can be made after reconnecting the LAN cable.
Service will expire soon!
Please purchase and register
new Activation Key Card to
avoid interruption of NAT
Traversal Service. Expiration
date could be checked at
Enhancement screen.
•
Your service period may have passed 3 months.
→
Purchase a new activation key, and extend the service period
(Page 136).
Service expired! Please
purchase and register new
Activation Key Card to
activate NAT Traversal
Service.
•
The service period has expired.
→
If within 6 months since expiration:
Purchase a new activation key, and extend the service period
(Page 136).
→
If 6 months or more since expiration:
Purchase a new activation key, and then acquire a new Registration
Key, and re-register to the unit (Page 128, Page 133).
Note
•
To determine whether it has been more than 6 months since the
service period expired, see
.
Document Version 2015-03
User Manual
169
Additional Information