Message
Cause and Solution
This Trial licence already
registered.
•
You are trying to use a different activation key after completing
registration using the included activation key.
→
Do not use an activation key other than the one included with the
product.
KX-VC Series NAT Traversal Service for this Device
Problem
Cause and Solution
I registered a Registration
Key, but I cannot make a
video conference call using
KX-VC Series NAT Traversal
Service.
•
The connection mode is not set to
"NAT Traversal Mode"
.
→
Set the connection mode to
"NAT Traversal Mode"
After registering a
Registration Key and
restarting the unit, the
Terminal ID is not displayed in
the upper right of the Home
screen even after 5 minutes.
•
The LAN cable is not connected correctly.
→
Check that it is connected to the unit properly.
•
Router settings for your Internet connection are incorrect.
→
Set your router correctly, following the router’s documentation, and in
accordance with setting information supplied by your Internet provider.
•
Packet filtering or port forwarding is enabled on the router.
→
Disable these features on the router. For details, refer to your router’s
documentation.
I extended the service period,
but the Terminal ID is not
displayed on the Home
screen.
•
You did not restart the unit after registering on the KX-VC Series NAT
Traversal Service registration page. Restarting the unit is necessary to
apply the registration information.
→
Turn off power to the unit, and then turn it back on to restart the unit.
The service period has not
been extended even though a
service period extension was
performed.
•
You did not restart the unit after registering on the KX-VC Series NAT
Traversal Service registration page. Restarting the unit is necessary to
apply the registration information.
→
Turn off power to the unit, and then turn it back on to restart the unit.
If a message from the KX-VC Series NAT Traversal Service is
displayed
Message
Cause and Solution
Failed Registration Key code
authentication.
•
You are trying to register an invalid Registration Key.
→
Recheck the information of the Registration Key that was issued
(Page 135), then repeat the registration (Page 128).
168
User Manual
Document Version 2015-03
Additional Information
