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Message
Cause and Solution
Failed to obtain the WAN IP
Address.
•
There was an error in receiving the WAN address from the external
server.
→
Contact your dealer.
Administrative rights are
required for this operation.
•
The operation has been restricted in the administrator menu.
→
Contact your network administrator.
Invalid Operation.
•
A menu option that cannot be executed is selected.
→
During a one-to-one connection video conference, operations for a
multiple-party video conference call cannot be performed.
Invalid Operation.
•
A menu option that cannot be executed is selected.
→
When contents are being shared using single-stream communication
during a multiple-party video conference call using a built-in MCU, at
the Main Site the communication menu items
"Make a call"
and
"Main
Position set."
cannot be selected.
Registration Page of KX-VC Series NAT Traversal Service
Basic Operation
Problem
Cause and Solution
The language displayed on
the screen is a foreign
language.
•
The language setting is incorrect.
→
In the upper right of the login screen, select your preferred language
from the drop-down list (Page 134).
I cannot log in to the device
application screen.
•
The characters displayed in the image were not entered correctly.
→
Check that the capitalization of characters is correct, and then try
entering them again.
→
Check that you have not entered any unused characters, and then try
entering them again. The following characters are not used.
–
Uppercase letters: I O
–
Lowercase letters: c i j l o s u v w x z
If These Messages Appear
Message
Cause and Solution
Invalid Activation Key
entered.
•
The Activation Key No. or the Registration ID you entered is incorrect.
→
Check the information written on the activation key to ensure it is
entered correctly.
Activation Key already
registered.
•
The Activation Key No. and Registration ID you entered is already in
use by another HD Visual Communication Unit.
•
You entered an Activation Key No. and Registration ID that have been
used for registration in the past.
→
Enter the information written on an activation key that has not been
used yet. If the message still appears, contact your dealer.
Document Version 2015-03
User Manual
167
Additional Information