System Settings
Problem
Cause and Solution
The settings of the unit cannot
be changed.
•
A video conference call is in progress.
→
Make settings after ending the current video conference call.
•
A video conference call is incoming.
→
A dialogue box will be displayed asking whether to answer the call.
Press
[END]
to disconnect the incoming call, and then configure the
setting on the unit.
→
If a video conference call is received when editing settings on the unit,
a dialogue box will be displayed asking whether to answer the call
without saving the settings, and you will temporarily be unable to edit
the settings. To continue editing, reject the call.
If These Messages Appear
Message
Cause and Solution
Call FAILED. Encryption
settings (On/Off) must match.
Please change the encryption
setting on one side and try
again.
•
The encryption settings do not match those of the other party in a video
conference call.
→
Change the encryption settings to match those of the other party
(Page 101, Page 101, Page 115).
Call Failed due to wrong
encryption key. Please
contact your installer.
•
The encryption key settings do not match those of the other party in a
video conference call.
→
Ensure your encryption key setting matches the other party’s
(Page 116).
Check the Main Camera
connection.
•
A cable or cord is not properly connected.
→
Check that all cables to the unit are connected properly (Page 19).
•
The signal input from the main video camera is invalid.
→
A valid signal cannot be received from the connected main video
camera. Contact your dealer.
Unable to register, the contact
list is full.
•
The contact list has reached its maximum capacity.
→
Delete unneeded contacts (Page 89).
Invalid IP Address.
•
The format of the IP address that you entered is invalid.
→
Enter the IP address correctly, in the format XXX.XXX.XXX.XXX
(decimal values separated by periods). For values of only 1 or 2 digits,
enter these numbers as they are. Do not enter like [.001].
Example: The IP address is [192.168.0.1].
–
Correct entry: [192.168.0.1]
–
Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.
Document Version 2015-03
User Manual
161
Additional Information