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Message
Cause and Solution
Unable to connect to network.
(XXXX XXXX)
Note
•
An error code
(consisting of
numerals) is
displayed in "XXXX
XXXX".
•
The LAN cable is not connected properly, and therefore you cannot
make a video conference call.
→
Check that the LAN cable is connected to the unit properly. Try making
a call again, after confirming that the IP address, SIP user name, etc.,
is displayed on the Home screen. If transmission still fails, make a note
of the error code and contact your dealer.
Note
•
If transmission fails due to the LAN cable not being connected
properly, it may take up to 10 minutes before the IP address, SIP
user name, etc., is displayed and video conference calls can be
made after reconnecting the LAN cable.
Disconnected.
•
When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected.
→
When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
•
When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected for an unknown
reason.
→
Wait a while and then try making the video conference call again. If
video conference calls get disconnected repeatedly, contact your
dealer.
Feature is not available with
current connection.
•
The other party cannot display the computer’s screen because their
display does not support the selected resolution.
→
Change the resolution setting to a resolution that is supported by the
other party.
→
Contact your network administrator.
•
Tone signals could not be sent because the other party’s device does
not support tone signals.
→
Ask the other party to check their configuration.
Invalid Operation.
•
Your video camera is not a video camera supported by this unit.
→
Use a video camera that is supported by this unit. For details, contact
your dealer.
•
You are trying to use a function that is not supported by your video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→
Check whether your video camera supports the function you are trying
to use.
•
You are trying to change the call type during a video conference call
using the selected local site.
→
Stop the video conference call using the selected local site, and then
change the call type.
Document Version 2015-03
User Manual
165
Additional Information