2N Netstar Assistant Manual Download

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Version

2N NetStar

Communication System

Assistant Manual

3.1.0

Summary of Contents for Netstar

Page 1: ...www 2n cz Version 2N NetStar Communication System Assistant Manual 3 1 0...

Page 2: ...ademarks and or trademarks or brands protected by law 2N TELEKOMUNIKACE administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services On...

Page 3: ...29 3 10 Call Forwarding 31 3 11 Ringing Tones 32 4 Telephone Parameter Settings 33 4 1 2N StarPoint Button Configuration 34 4 2 2N OpenStage Button Configuration 38 4 3 Digital Key System Terminal Pa...

Page 4: ...ment 67 6 7 Configuration Management 70 6 8 Hotel Management 73 6 9 Operator Management 77 6 10 Operator Management Bundles 80 6 11 Conference Room Management 83 6 12 Recorded Calls 85 6 13 Tray Launc...

Page 5: ...call history send and receive text messages comfortably define profiles and time conditions program telephone buttons or ringing modes manage the user telephone directory and make use of many other c...

Page 6: ...6 2 Launching Application Here is what you can find in this chapter 2 1 First Launch 2 2 Main Toolbar Menus 2 3 2N NetStar Assistant Server Installation...

Page 7: ...the administrator leave the password empty and press OK for confirmation You will be asked to change the password after the first login However you need not change the password after the first login...

Page 8: ...8...

Page 9: ...l and information to be displayed on 2N OptiSet and digital telephones 2N StarPoint 2N OpenStage Operator this menu is accessible with authorisation only You can define operator stations and station g...

Page 10: ...nefits of the use of 2N NetStar Assistant Server the 2N NetStar Assistant Server include a higher number of concurrent connections to and secured https connection 2N NetStar Assistant 2N NetStar Assis...

Page 11: ...Server Caution The installation requires 13 4 MB of free disk space at least It will ask you for location of the application shortcut icon in the Start menu and on the desktop as required Now the wiz...

Page 12: ...to the window concerned If all parameter settings are correct push Install to install the 2N NetStar Assistant Server The webserver service with the appropriate IP address is 2N NetStar Assistant lau...

Page 13: ...ar Assistant Servers This setting is not recommended but may be used if the following conditions are met The 2N NetStar Assistant Servers may not be installed in identical directories The 2N NetStar A...

Page 14: ...u can find in this chapter 3 1 Call History 3 2 Personal Profile 3 3 Telephone Directory 3 4 Favourites 3 5 Access Password 3 6 Language Selection 3 7 SMS Messages 3 8 Application Help 3 9 Services 3...

Page 15: ...story to view your call history The list of calls shows missed incoming and outgoing calls including call duration and data on the calling called users You can send an SMS or call to a selected contac...

Page 16: ...16 Once selected and thus non displayed calls cannot be redisplayed...

Page 17: ...e not identical You will be notified of an error if any In addition you can make assignment to bundles that have been made accessible to you by the Administrator or bundle Manager Once defined the use...

Page 18: ...all PBX time conditions in the bottom part Push Add to save the setting Warning If the Switch profiles automatically option is enabled the profiles switch according to the rules defined in the Profil...

Page 19: ...own in the figure below includes every workday plus Sundays every month and whole day from July 16 2010 till January 1 2011 The following rules have to be obeyed while setting validity If used the fro...

Page 20: ...20 6 If negation is selected validity of the whole time conditon is negated...

Page 21: ...to the Own numbers window to view your telephone directory exclusively A filter is available for easier telephone directory search Filter the items according to user names or station numbers An initi...

Page 22: ...do not select any item the standard ringing tone will be used Select the Allowed numbers White list or Barred numbers Black list for the contacts in the forwarding section or set such call forwarding...

Page 23: ...istant used pages among your favourites Being on the selected page move your mouse on the menu to open a pull down menu and select The Favourites Add to favourites window as shown below will open with...

Page 24: ...k on the menu and then on the item to change your User settings Settings password within Enter the existing password and then the 2N Netstar Assistant new password twice Push Add in the right hand bot...

Page 25: ...n Click on the menu and then on the item to modify the User settings Settings 2N language The language options are in the upper part of the NetStar Assistant window You can also set the default page t...

Page 26: ...played For reply to a received SMS the SMS recipient s number is pre defined A text message may contain up to 480 characters and diacritics may be used The telephone number is either pre defined or ca...

Page 27: ...27 SMS sending may take some time depending on the PBX load If a message cannot be sent from the application contact your PBX administrator...

Page 28: ...toolbar menu to open a window with details on all Help 2N NetStar functions Thus you can easily use the application and consult Help if you Assistant are beginners Click on the Close button or close t...

Page 29: ...23 Cancel user call forwarding if no response Take over station Take over user Take over group Take over my group 50 Alarm clock 50 Cancel alarm clock 8 DTMF to CTI 55 Ring at call to user 55 Do not...

Page 30: ...orwarding if busy 13 User call forwarding if no response 10 Cancel all user call forwardings 11 Cancel user call forwarding 12 Cancel user call forwarding if busy 13 Cancel user call forwarding if no...

Page 31: ...ls are forwarded if the user is busy or routing fails At no answer to Forward at no answer incoming calls are forwarded if the user does not answer No answer timeout ms the timeout after which the cal...

Page 32: ...tem in the database and you will see the Add ringing tone in the right hand bottom part of the screen Click on it to display the following window for assigning ringing tones to events defined calling...

Page 33: ...eter Settings Here is what you can find in this chapter 4 1 2N StarPoint Button Configuration 4 2 2N OpenStage Button Configuration 4 3 Digital Key System Terminal Parameter Settings 4 4 Other Termina...

Page 34: ...ion Click on the menu and select the required station to change the Telephones 2N key system phone programmable buttons The following menu gets StarPoint displayed Click on the button to be configured...

Page 35: ...the changes unless saved The menu provides a convenient option to copy buttons and or parameters to from other phones of the user or other PBX users Click on any option to open 2N NetStar the followi...

Page 36: ...uttons and or parameters to from the PBX 2N NetStar Having programmed all required telephone buttons select the Prepare to print option to generate a PDF file that allows you to print out or save the...

Page 37: ...nd select the required station to modify the function Telephones of the extending module buttons Click on the Button module tag to 2N StarPoint display the following menu Refer to the instructions inc...

Page 38: ...tion Click on the menu and select the required station to modify the Telephones 2N button functions The following menu gets displayed OpenStage Refer to the instructions in Subs 4 1 2N StarPoint Butto...

Page 39: ...Click on the menu and select the required station to modify the Telephones 2N extending module button functions Click on the Button module tag to OpenStage open the following menu Refer to the instru...

Page 40: ...to the station user If this option is not checked off the station is not alerted when the call is routed to its user but is alerted when the call is routed to the station itself Enable CLIR use to pa...

Page 41: ...orisation may set the alarm clock for other users too 2N NetStar Ringing Default ringing tune set the standard ringing tune Message tune set the ringing tone for a received message Intercom tune set t...

Page 42: ...the handset volume HandsFree volume set the HandsFree Speakerphone volume Ringing volume set the ringing volume Display LCD contrast set the phone display contrast Time format set the time format to...

Page 43: ...type set the viewing format for information on received messages View type at relax set the viewing format for information on the display bottom row when the telephone is at relax Incoming call view...

Page 44: ...ls Mobility Extension use the option to enable station ringing if the call is routed to the station user If this option is not checked off the station is not alerted when the call is routed to its use...

Page 45: ...users too 2N NetStar Ringing This tag is displayed for analogue telephones only Default ringing tune set the standard telephone ringing tune The other parameters displayed here are not applicable in a...

Page 46: ...46 5 Tray Launcher Here is what you can find in this chapter 5 1 Tray Launcher Installation 5 2 Tray Launcher Use 5 3 Tray Launcher Function...

Page 47: ...be displayed depending on your PC settings Do not hesitate to push the Run button to launch the installation wizard You will be asked to select the installation wizard language which does not affect...

Page 48: ...tar Assistant See the figure below Enter the number of your station to control the station via the tray launcher and display calling line identifications The tray launcher will not display information...

Page 49: ...ed whether the KeepAlive packets should be sent If you have instructions from the PBX administrator modify this entry If not leave the field unchanged and push Next to continue You will be asked about...

Page 50: ...erver Should there be a need to change the Tray launcher later you can modify all the parameters using the Settings menu in the application An icon will be displayed on the main panel upon installatio...

Page 51: ...51 If a message appears on your PC after power up about insecure software click on a request in the left bottom corner to avoid future displaying of that message...

Page 52: ...with the right mouse button to display the context menu for making calls settings and other application options If the Tray launcher is not displayed on your main panel it may be hidden if set so in y...

Page 53: ...53...

Page 54: ...auncher notifies you of a missed call with a message Launch 2N NetStar or just make a call to process the missed call easily Assistant Calling through Tray Launcher If you decide to make a call direct...

Page 55: ...telephone answer the phone to initiate call setup Send SMS Click on the Tray launcher in the main panel with the right mouse button to send an SMS message through the Tray launcher Select the Send SMS...

Page 56: ...e button and select the User profiles option The window displays the up to date list of your profiles You cannot create profiles but you can switch them Caution If enabled automatic profile switching...

Page 57: ...Star Assistant Administration 6 3 Admin Login 6 4 Administration by 2N NetStar Assistant 6 5 User Settings 6 6 User Management 6 7 Configuration Management 6 8 Hotel Management 6 9 Operator Management...

Page 58: ...anced licenced features of The first subsection describes 2N NetStar Assistant 2N administration The following subsections explain how to use NetStar Assistant 2N for your PBX administration and descr...

Page 59: ...gs settings of 2N NetStar Assistant Confirm deleting use this option to enable deleting call history records If the option is ticked off you are invited to confirm deleting Default language set the de...

Page 60: ...a Assistant menu The meanings of the columns are as follows User sessions Login name the user to which the given session corresponds ID session identification of the user session within the database L...

Page 61: ...ll histories of other users Telephone management helps view and change telephone settings of other users Station management helps view and change station settings of other users Global configuration m...

Page 62: ...tomatically and cannot be removed The Admin login data are the same as those for login of the programming tool to the PBX It is launched in English and the following menu is available User settings Su...

Page 63: ...novy Manager role full Assistant rights shown for illustration You can use for an easy and comfortable configuration and 2N Netstar Assistant administration of most user functions Of course you need t...

Page 64: ...settings page may look different if different rights are assigned For the maximum count of items see the figure below Let us explain the meaning of each item Select the menu and click on User setting...

Page 65: ...the language for the selected user 2N NetStar Assistant Default page set the default page to be displayed upon 2N NetStar launch Assistant Image directory define a set of images to be used in 2N NetS...

Page 66: ...of other users Station management helps view and change station settings of other users Global configuration management helps view and change global configuration settings Operator management helps v...

Page 67: ...p names and click on stations to display their settings refer to S 4 Telephone Parameter Settings Click on a user to open a special administration menu as shown in the figure below It is called the Us...

Page 68: ...for the selected user Ringing tones helps define ringing tones for the selected user User rights displays the list of rights assigned to the selected user If you are authorised to assign rights you c...

Page 69: ...st displays an alphabetical list of all PBX users A link refers to the most frequently used parameters such as user panel ringing tones telephone directories stations and user settings as described in...

Page 70: ...n it Configuration tag PBX enter this section to display the PBX HW and SW information The SW build includes among others your PBX firmware version The HW build displays the components of your system...

Page 71: ...Settings display the administration settings The 2N NetStar Assistant parameters defined here are saved in the PBX Global data section Refer to Subs 6 2 of this manual 2N NetStar Assistant Administrat...

Page 72: ...splay the list of all your time conditions You can 2N NetStar edit and delete all time conditions The time conditions added by users are labelled with the respective user names in the parentheses behi...

Page 73: ...displays all floors groups and apartments stations including their Simple view profiles which can be modified This view is useful for example for the reception clerk to see which room is currently va...

Page 74: ...bles the emergency alarm to be cancelled in the case of error as it cannot be cancelled once alerting starts The moment all stations are answered and the voice message is heard 2N NetStar considers th...

Page 75: ...g no alarm re activation is made Station Management You can use several controls to assign station parameters to apartments See the figure below Let us provide some details Active define whether or no...

Page 76: ...76 You can configure depending on the type of the station connected Other settings Refer to Section 4 Telephone Parameter Settings...

Page 77: ...active queue Ask your PBX administrator for the active queue setting if unavailable Station States Entering the menu for the first time you will probably find no stations Station states here Therefor...

Page 78: ...een button next to the call queue Click on the red handset button to reject or hang up a call To transfer a call tick off the call and select any of the stations monitored You will be asked for confir...

Page 79: ...79 the figure above...

Page 80: ...ministrator defines the bundle parameters and let some bundles be displayed in A properly authorised user can then add users set the 2N NetStar Assistant No and manage numbers of the stations to be bi...

Page 81: ...g If you leave the default value in the last named parameter the user will be added to the end of the list No Answer Timeout Setting No answer timeout s specify a timeout for transition to another bun...

Page 82: ...2 User Logout Disable Disable logout if this option is ticked off the user station cannot log out using the button from bundle service If the user tries to log out an error Logout message is displayed...

Page 83: ...the NetStar Assistant Add button is available conference room The name and access code are displayed for each conference room Use the 2 service to enter the conference room When you get access to the...

Page 84: ...ce room for selected users only Access of users other than selected is rejected Conference Participant Adding and Editing Click on the icon to add a conference participant You will proceed to the Add...

Page 85: ...f you have the right to edit you can delete the recorded calls too A deleted record is deleted from the PBX memory and or connected storage too You can also filter the calls in the Recorded calls wind...

Page 86: ...alls of the user Work with the menu as with the menu above Admin Login If you have the you can access recorded calls too either in the Admin login User or in the window The option is panel User hierar...

Page 87: ...or the Tray launcher examples Assistant IP address enter the IP address or domain name of the PC on which the is running as described in 2N NetStar Assistant Server 5 1 Tray Launcher Installation Logi...

Page 88: ...the Tray launcher Refer to the text below for more details Help open the Help window Advanced Settings Automatically launch on Windows startup tick off this option to activate Tray launcher automatic...

Page 89: ...elow shows a simple and frequent use with a door access communicator Suppose we have a door access communicator with an IP camera e g with number 6254 The receptionist uses the Tray 2N Helios IP lanch...

Page 90: ...PBX communication This port must be allowed if you use the NAT between the PC and the PBX Add DID before numbers with min length these parameters are tied together They specify the DID to precede num...

Page 91: ...91 2N TELEKOMUNIKACE a s Mod ansk 621 143 01 Prague 4 Czech Republic Tel 420 261 301 500 Fax 420 261 301 599 E mail sales 2n cz Web www 2n cz 1957v3 1 0...

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