Installation/Troubleshooting
28
Troubleshooting
2.8
About Other Features
Problem
Cause and Remedy
The firmware is
not updated.
• The firmware updating is not completed due to power off,
network failure or other causes.
Update the firmware again following the next procedures.
*
1
See page 73 of the Operating Instructions in the Setup CD-
ROM about updating firmware.
Shortcut icon is
not displayed in
the My Network
Places folder.
• UPnP Windows
®
component is not installed in Windows XP or
Windows Me.
Install UPnP Windows component in Windows XP or
Windows Me (see page 95 of the Operating Instructions in
the Setup CD-ROM).
You cannot
solve problems.
• Call our customer call center at 1-800-272-7033.
No
Yes
No
Yes
Disconnect the AC adaptor of the camera from
the outlet, and reconnect it again.
Enter the IP address on the web browser to access
the camera.
Is the Top page displayed?
Is the version updated?
Access the Setup page and click [Status].
Check the firmware version on the Status page.
Update the firmware*
1
.
The firmware update is completed.
