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Installation/Troubleshooting

27

[For assistance, please call: 1-800-272-7033]

Troubleshooting

2.7

About Image Buffer/Transfer

Problem

Cause and Remedy

The camera 
does not 
transfer the 
image by E-mail 
or FTP.

• The default gateway and DNS server addresses are not 

assigned correctly.

Assign them correctly (see page 28 of the Operating 
Instructions in the Setup CD-ROM).

• Login ID and password for E-mail or FTP are invalid.

Make sure that you enter your correct login ID and password.

The camera 
does not 
transfer the 
image to a 
mobile phone.

• The image quality is not set to [Mobile Phone] on the Image 

Buffer/Transfer page.

Set the resolution to [160 x 120] and the image quality to 
[Mobile Phone]. Some mobile phones do not support 320 x 
240 resolution.

The image is 
slowed down on 
the Buffered 
Image page. Or 
the camera 
transfers the old 
image.

• The transfer interval is too short.

Set the transfer interval longer than the current setting (see 
page 53 or page 61 of the Operating Instructions in the Setup 
CD-ROM).

Содержание BL-C10A - Network Camera - Pan

Страница 1: ...ration and accessories included with the camera The Getting Started helps you to easily configure the camera Operating Instructions Included on the Setup CD ROM Operating Instructions explains about o...

Страница 2: ...r registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Screen shots reprinted with permission from Microsoft Corporation All other trademarks identi...

Страница 3: ...om Service 9 1 4 Connecting the Camera to a Router Supporting UPnP 10 1 5 Connecting the Camera to a Router Not Supporting UPnP 11 1 6 Setting Up the Camera Using the MAC Address on the Setup Program...

Страница 4: ...oint where they exit from the unit 8 When you operate the camera the power outlet should be near the camera and easily accessible 9 Do not touch the unit or the AC adaptor during lightning storms 10 U...

Страница 5: ...Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is co...

Страница 6: ...an tilt Part Do not apply pressure to the pan tilt portion of the camera Any forced movement can damage the internal mechanism Indicator Privacy Button Pyroelectric Infrared Sensor see Getting Started...

Страница 7: ...it Ethernet LAN port DC IN jack Tripod Mounting Hole Used when installing the camera on a tripod FACTORY DEFAULT RESET Button Resets settings to default see page 81 of the Operating Instructions in t...

Страница 8: ...sonic Network Camera support website at http panasonic co jp pcc products en netwkcam for details Stand Mounting Hole Used when installing the camera onto a wooden wall with a stand MAC MAC S N S N Us...

Страница 9: ...you view the camera from the Internet the global IP address is required 2 If you register with the Viewnetcam com service a unique domain name is assigned to the camera The camera automatically send y...

Страница 10: ...ng UPnP To allow access from the Internet with a router supporting UPnP follow the procedures shown in the Getting Started Notes In some routers the UPnP feature is disabled by default Enable your rou...

Страница 11: ...to a global one Each camera must be assigned a unique port number 1 Access the camera see page 8 of the Operating Instructions in the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Sta...

Страница 12: ...all or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC add...

Страница 13: ...ubleshooting 13 For assistance please call 1 800 272 7033 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were...

Страница 14: ...to the camera follow the procedures below 1 Display the Network page see page 28 of the Operating Instructions in the Setup CD ROM and click Static Then set the unused port number 50000 50050 to the...

Страница 15: ...date the firmware following the procedure see page 73 of the Operating Instructions in the Setup CD ROM If you fail to update the firmware see page 28 Indicator continues blinking orange 2 second inte...

Страница 16: ...the Getting Started Multiple camera IP addresses are overlapping If you install multiple cameras turn the camera on one by one Viewnetcam com registration fails using Setup Program Your PC is not conn...

Страница 17: ...fails to complete successfully Network problems may occur during setup Confirm that your network is working Disconnect the AC adaptor from the outlet and reconnect it again Then set up the camera aga...

Страница 18: ...o default Set up the camera again The camera fails to get network information from the DHCP server is displayed The hub is not connected to the router Connect the hub to the router or connect the came...

Страница 19: ...web browser to access the Internet directly see page 92 of the Operating Instructions in the Setup CD ROM The camera is malfunctioning The connection type is wrong see page 31 of the Operating Instru...

Страница 20: ...the router to allow access to the camera seeing the router manual for details You are accessing the camera with an IP address for local camera access Access the camera with the global IP address of t...

Страница 21: ...ator After that click Refresh on the web browser to display the camera image There are currently more than 20 simultaneous accesses to the video Motion JPEG Reduce the number of access to below 20 or...

Страница 22: ...area see page 37 of the Operating Instructions in the Setup CD ROM A bright object may cause horizontal flickers on the image Changing the object improves the flickers Or adjusting brightness to the s...

Страница 23: ...lowly depending on image resolution image quality network traffic PC performance or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 28...

Страница 24: ...le is made of glass or acrylic plastic it affects the pyroelectric infrared sensor performance Remove the obstacle in front of the sensor The pyroelectric infrared sensor does not detect a temperature...

Страница 25: ...n air conditioner Where there is an obstacle such as glass in front of the camera Where the object is exposed to strong light Near a radio wave emitting device Change the camera location see Getting S...

Страница 26: ...rs are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt range i...

Страница 27: ...FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a mobile phone The image quality is not set to Mobile Phone on the Image Buffer T...

Страница 28: ...folder UPnP Windows component is not installed in Windows XP or Windows Me Install UPnP Windows component in Windows XP or Windows Me see page 95 of the Operating Instructions in the Setup CD ROM You...

Страница 29: ...Installation Troubleshooting 29 For assistance please call 1 800 272 7033 Memo...

Страница 30: ...Installation Troubleshooting 30 Memo...

Страница 31: ...Installation Troubleshooting 31 For assistance please call 1 800 272 7033 Memo...

Страница 32: ...Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are liste...

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