Installation/Troubleshooting
21
[For assistance, please call: 1-800-272-7033]
Troubleshooting
Camera image
is not displayed.
• ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion
JPEG) (see page 11 of the Operating Instructions in the
Setup CD-ROM).
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
92 of the Operating Instructions in the Setup CD-ROM).
A gray screen is
displayed.
• The camera is in privacy mode.
Press the privacy button on the front of the camera (see page
6) or disable the privacy mode logging into the camera as an
administrator. After that, click [Refresh] on the web browser
to display the camera image.
• There are currently more than 20 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 20, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images.
• The motion JPEG display period is set.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 47 of the Operating
Instructions in the Setup CD-ROM).
Image is out of
focus.
• The lens has dust, dirt, fingerprints or droplets on it.
Clean the lens with a cotton bud (see page 88 of the
Operating Instructions in the Setup CD-ROM).
• The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m
[19.69 inches]). Locate the object more than 0.5 m (19.69
inches) away from the camera.
Problem
Cause and Remedy
