Installation/Troubleshooting
19
[For assistance, please call: 1-800-272-7033]
Troubleshooting
2.3
About Camera Image and Page Display
Problem
Cause and Remedy
The Top page is
not displayed.
• The camera IP address has changed.
Enter the new IP address in the address bar of the web
browser.
• Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same
private IP address class. Set the IP address correctly (see
page 89 of the Operating Instructions in the Setup CD-ROM).
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
92 of the Operating Instructions in the Setup CD-ROM).
• The camera is malfunctioning.
• The connection type is wrong (see page 31 of the Operating
Instructions in the Setup CD-ROM).
If the camera is not connected to the network in the [Auto
Negotiation] setting, set up the camera and the router seeing
the following table.
• The default gateway or DNS server addresses may be wrong.
The correct IP addresses are required especially when you are
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server
addresses (see page 28 of the Operating Instructions in the
Setup CD-ROM).
Auto Negotiation
Network Camera
Router or hub
Auto
Negotiation
100Base-TX
10Base-TX
Full
Duplex
Half
Duplex
Full
Duplex
Half
Duplex
100Base-
TX
10Base-T
Full Duplex
Half Duplex
Full Duplex
Half Duplex
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