OUTDOORCHEF.COM
OUTDOORCHEF.COM
20
21
TROUBLESHOOTING
The burner does not ignite:
• Check if the gas supply is open at the gas bottle.
• Make sure there is enough gas in the bottle.
• Check if sparks are passing between the electrode and the burner.
CAUTION:
This inspection may only be performed with the gas supply fully closed!
No spark:
Make sure that the batteries have been inserted correctly and are charged.
• The distance between the burner and electrode is only allowed to be 4-6 mm.
• Check whether the cables of the electric ignition and the electrode are plugged in and firmly connected.
• Insert 2 new batteries (type AAA, 1.5 V) in the electric ignition.
Please contact the retailer if you are still unable to operate the barbecue after carrying out the actions listed above.
CONSUMER WARRANTY
1. Warranty and relation to other rights of the purchaser
As a private end user (consumer) purchasing this OUTDOOR
CHEF
product from an authorised dealer, you are eligible to receive a
manufacturer’s warranty from OUTDOOR
CHEF
AG (“OUTDOORCHEF”).
The manufacturer’s warranty entitles you to assert warranty claims against the warranty provider in accordance with this agreement. The warranty
claims exist in addition to your other contractual or statutory rights. These other rights are not excluded or restricted by this warranty. Therefore,
you can also assert other contractual or statutory claims against the respective obligated parties. Thus for example, claims asserted under the
Product Liability Act are not affected by this warranty.
As the purchaser, you may in particular also assert contractual warranty claims against the seller. The reversal of the purchase contract, for
example, can only be pursued against the seller, but not against OUTDOOR
CHEF
under this warranty.
2. Participants and warranty conditions
The warranty provider is OUTDOOR
CHEF
. All end customers who purchase a new product from an authorised dealer for private purposes are
eligible for the warranty. Proof of purchase shall be the purchase receipt. A purchase for private use means the product is purchased by a person
for purposes which are, for the most part, not associated with either their commercial or their independent professional activities.
If it becomes recognised that a warranty claim must be made, said warranty claim must be asserted against the warranty provider within
two months. Otherwise, the warranty claim will be excluded. For obvious defects, this limitation period begins upon receipt of the product.
OUTDOOR
CHEF
therefore recommends that you inspect the product for defects immediately upon receipt.
3. Scope
The warranty is valid from the date of purchase and is granted in the following cases, provided that no exclusion of facts exists pursuant
to Paragraph 4:
CERAMIC INFRARED BURNER
5 years
Against product defects or burn-through.
STAINLESS STEEL BARBECUE GRID
5 years
Against corrosion perforation or burn-through
OTHER PARTS
2 years
For all remaining manufacturing/material defects
Imperfections which are not considered to be defects include functionally insignificant and reasonable irregularities, colour differences and
minor defects such as production-related support points.
In a warranty case, OUTDOOR
CHEF
will exchange and replace, at the purchaser’s request, either the damaged/defective parts or the
entire product. As far as is reasonable, an exchange can be made for a similar model of a newer design, e.g. for a successor model. Insofar
as the functionality of the product is not affected by a defect and to an extent reasonable for you as the customer, appropriate financial
compensation can be offered to you in lieu of repair.
During the processing of a warranty claim (verification and possibly exchange), the purchaser shall not be entitled to assert a claim for
a replacement product or other compensation against OUTDOOR
CHEF
. Undertaking warranty services does not mean that the warranty
period is extended or restarted. Exchanged parts become the property of OUTDOOR
CHEF
. The warranty period will only start again if the
product is exchanged.
Any further claims against the warranty provider are not covered by this warranty. However, this does not restrict or exclude your claims on
other legal grounds (see also Section 1 above).
4. Exclusion
The warranty shall not apply in the following cases:
• Normal wear and tear resulting from normal intended use, especially to general wearing parts such as ignition and battery, electrode, ignition
cable, gas hose, gas pressure regulator, drip collector tray and drip pan.
• Defects and/or damage due to misuse, improper use, in particular due to not following the user guide, safety instructions or operating/
maintenance instructions (for example, use of outdoor equipment indoors, damage resulting from incorrect installation, improper cleaning
of the enamelled surface of the funnel or barbecue grid, failure to perform a leakage test to the extent recommended in the user guide,
use of harmful chemicals, unintended use, etc.).
• Defects and/or damage caused by intervention or repair by persons other than those authorised by OUTDOORCHEF.
• Defects and/or damage caused by destructive weather influences (e.g. hail or lightning).
• Defects and/or damage due to vandalism or due to intentional or negligent damage to the extent that this was not caused by OUTDOORCHEF.
• Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
• Defects and/or damage due to force majeure.
• Defects and/or damages due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim, please contact us or one of our authorised dealers (a dealer directory is available at www.outdoorchef.com)
as soon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number
(both can be found on the data sticker on your barbecue; see the first section of the User Guide). Please describe the defect and, if possible,
also send us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in warranty).
In the case of justified warranty claims, we will reimburse the necessary and required transport and shipping costs. Otherwise we will send the
product back to you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
Outdoorchef AG | Eggbühlstrasse 28 | Postfach | 8050 Zurich, Switzerland | www.outdoorchef.com
* A dealer directory can be found on our website at OUTDOORCHEF.COM.
** The serial number and item number can be found on the data sticker on your barbecue (see the first section of this
USER GUIDE
).
