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Troubleshooting
Glass and/or under-side of scanner
cover is/are dirty.
Clean the glass and/or the underside of the scanner cover with a soft,
damp cloth.
Poor screen image.
To display pictures as accurately as possible on your screen, the screen
resolution should be a high number of colours (for example, 256 colours).
To change the screen resolution, see your computer settings in Control
Panel (in My Computer/Main of Program Manager).
Note: The screen image is not always an accurate representation of
the printed picture. Try printing your picture to see if the quality is
better than the screen.
Scanned image lacks detail when
printed.
Incorrect settings.
Try selecting a different picture type or a different print or scan resolution.
Something on the page is missing
or incorrect.
Poor character recognition
Poor quality original.
You may also see split characters in the scanned document. Split
characters occur when one character is read as two or more, such as iii
for m. This can occur when several iterations of photocopying reduce the
contrast between the printed text and the page. To fix the problem,
photocopy the page to darken it before scanning.
Unusual fonts or mixed fonts and sizes
in the original document.
If the original you are trying to scan has unusual or very small fonts, your
scanner application may process them inaccurately.
Poor contrast in the original document.
Documents with grey text or black text on a grey background may not
scan very well because of poor contrast. Try lightening the document by
using the Copy Intensity button on the operator panel and then copying
the document. Re-scan the copy using your scanner application.
Missing text
Text colour in documents, particularly blue, yellow and most pastels, can
cause the text to blend into the background, and the text may not be
processed correctly by your scanner application. It may not be possible
to scan and edit this text.
Wrong picture is being scanned
Wrong picture on glass.
Check to make sure the document you want to scan is placed print-side
down on the glass and aligned correctly with the scale at the glass edge.
Original picture or page moved or
removed from the glass
Ensure that the document does not move or that it is not removed from
the glass between the time you preview scan and when you click the
Scan button. Accurate scanning depends on the page remaining in the
same place.
Moving selection border in the preview
area outlines the wrong picture
The selection border allows you to indicate the area you want scanned
and reduces the scanning time. It also helps you manage the size of the
files created when you save scanned pictures.
Make sure the selection border in the preview area outlines the correct
picture. If a selection border is not drawn, the whole page is scanned
during the final scan.
Glass and/or under-side of scanner
cover is/are dirty.
Clean the glass and/or the underside of the scanner cover with a soft,
damp cloth.
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