Other Issues
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Unable to Send or Receive a Fax
The Machine does not Select the Appropriate Paper for the Received Fax
Scanning Issues
Memo
If the following information does not solve the trouble, contact your dealer.
Symptom
Point to check
Remedy
Reference
Unable to send or
receive a fax.
Is the telephone cable connected
properly?
Check the connection of the
telephone cable.
Did you install an IP phone on the
machine in a broadband
environment?
Press the <
SETTING
> key and
select [
Admin Setup
] > [
User
Install
] > [
Super G3
] > [
OFF
].
-
Did you change the telephone
network?
Specify the appropriate dial line
type for your region.
-
Is the [
Country Code
] setting is
correct?
Please set the correct country
code.
Symptom
Point to check
Remedy
Reference
The machine does not
select the appropriate
size paper for the
received fax.
Did you specify other than [
Plain
]
or [
Recycled
] in [
Media Type
]
for the paper tray used for fax
reception?
Specify [
Plain
] or [
Recycled
] in
[
Media Type
] for the paper tray
used for fax reception.
Advanced
Symptom
Point to check
Remedy
Reference
Cannot start scan job.
Is the machine turned on?
Hold down the power switch for
about a second to turn on the power.
Is the cable connected to the
machine?
Check the cable connections and
connect them properly.
Is there any damage to the cable?
Change the cable.
Is the network setting proper?
Correct the network setting.
Is an error occurring?
Follow the instructions displayed on
the display screen of the machine.
Transmission and
reception of e-mail
not possible.
Did you connect the Ethernet cable
after turning on the machine?
Hold down the power switch for
about a second to turn on the power.
Connect the Ethernet cable and then
hold down the power switch for
about a second to turn on the power.
The network connection method
setting is wrong.
This product cannot connect to a
wired LAN and wireless LAN at the
same time. To connect to a wired
network, set the network connection
method to wired. To connect to a
wireless network, set the network
connection method to wireless.
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