
Other Issues
- 162 -
Feeding Issues
Memo
If the following information does not solve the trouble, contact your dealer.
The printed image is
skewed.
The document is loaded
improperly.
Load the document properly.
An unsuitable document is loaded
in the ADF.
Load a suitable document in the
ADF.
Foreign materials may be present
on the ADF document glass.
Clean the ADF document glass.
Symptom
Point to check
Remedy
Reference
Symptom
Point to check
Remedy
Reference
The document is not
ejected from the
machine.
The document jammed.
Remove the jammed document
and re-load it.
The document often
jams.
The document is not appropriate
for the machine.
Use an appropriate document.
The document guides are not
correctly adjusted.
Adjust the document guides to the
document.
There is a piece of paper inside the
ADF.
Open the document cover and
remove any paper.
The rollers in the ADF are not
clean.
Clean the rollers in the ADF.
The paper often jams.
Multiple sheets are fed
at once.
The paper is fed at an
angle.
The machine is inclined.
Place the machine on a flat surface.
-
The paper is too light or too heavy. Use the appropriate paper for the
machine.
The paper is moist or has a static
charge.
Use paper stored under proper
temperature and humidity
conditions.
The paper is wrinkled, folded or
curled.
Use appropriate paper for the machine.
Fix the re-flexed paper.
Something is already printed on
the back side of the paper.
You cannot use paper that has been
printed on for tray 1 and tray 2.
Load it in the MP tray or Manual
Feeder for printing.
The edges of the paper are not
kept even.
Fan the paper and even up the
edges.
There is only one sheet of paper in
the tray.
Load several sheets of paper.
You have added new paper onto
the paper already loaded in the
tray.
Remove the already loaded paper,
stack it onto the new paper, even
up the edges and load the paper
with the old paper on top.
The paper is loaded at an angle.
For tray 1 and tray 2, adjust the
paper width guide and stopper to
the paper.
For the MP tray or Manual Feeder,
adjust the paper width guide to the
paper.
Envelopes are not correctly loaded. Load envelopes correctly.
Paper, envelopes or labels whose
weight is between 123 and 163 g/m
2
(33 and 43 lb) is loaded on the tray 1
and tray 2.
Load the paper, envelopes or labels
whose weight is between 123 and
163 g/m
2
(33 and 43 lb) in the MP
tray (MB451/MB451w/MB471/
MB471w/MB491/ES4191 MFP) or
Manual Feeder (MB441/MB461/
ES4161 MFP).