nVent RAYCHEM Elexant 4010i/4020i User Manual
RAYCHEM-AR-H60624-40X0iOpsManual-EN-1905
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7. TROUBLESHOOTING
7.1 Troubleshooting
Indication
Description
Possible Cause(s)
Corrective Action
No Display
No display
indication
•
Power to controller is disconnected
•
Circuit Breaker Trip
•
Incorrect voltage to controller
•
Wiring error
•
Damaged screen
•
Connect power to controller
•
Reset the circuit breaker
•
Check supply voltage
•
Correct wiring issue
•
Return to factory for service
No Serial
Communication
Cannot establish
serial
communications
with the controller
•
Incorrect address parameter
•
Incorrect protocol selected
•
Baud rate incorrect
•
Parity incorrect
•
Wiring error
•
RS-485 converter issue
•
Incorrect PC’s Com Port settings
•
Incorrect software setup
•
Termination resistor may be required
•
Set unique addresses on
network
•
Match protocol between
devices
•
Match baud rate between
devices
•
Match parity between devices
•
Correct wiring issue
•
Check settings or replace
converter
•
Set correct communication port
•
Correct software setup to
match controller
communication settings
•
Place 120 Ω termination
resistor across RS-485 wiring
on last controller
No Ethernet
Communication
Cannot establish
Ethernet
communications
with the controller
•
Incorrect IP settings
•
Bad Ethernet cable
•
Windows Firewall
•
Faulty port on router/switch
•
Verify IP settings
•
Replace Ethernet cable
•
Turn off Windows Firewall
•
Use different port on the
Router/Switch
Un-responsive
Touch Interface
Touch Interface
doesn’t respond to
user’s input
•
Touch interface out of calibration
•
Re-calibrate Touch Interface
See Section 5.14.4.
Alarm won’t
clear
Alarm will not clear
or reset
•
Alarm condition is still active
•
Check Alarm settings and
investigate cause
No heat
Output doesn’t turn
on
•
Temperature sensor failure
•
Incorrect temperature sensor(x)
settings
•
Incorrect Control Mode/Output Type
settings
•
Safety Limiter output tripped
(for controller with –LIM option)
•
Check temperature sensor
•
Check TS(x) settings
•
Check Control Mode/Output
Type settings
•
Check Safety Limiter control
status and reset the Safety
Limiter
Table 33 – Troubleshooting
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