SPLITMUX Quad Screen 4K 18GB Multiviewer
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TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
& Canada or 1-330-562-7070 worldwide. We will be happy to assist in any way we can.
Problem
Cause
Solution
Image on monitor is blurry,
has wavy lines, colors are
off, or just is not very good
on all ports; all modes
Resolution of Output Setting is not
supported by the monitor.
Poor quality output cable
Poor cable connection
Check the Output Resolution setting (page 23) against
the specifications for the connected display.
Try a different output cable
Try to hot plug cable at the SPLITMUX and at the display
Cannot log in to SPLITMUX
via Ethernet
Incorrect IP address has been
entered in the browser
User is on a different subnet
Check the System Information page from the front panel
LCD display for the assigned IP Address
Make sure user is on same subnet as the SPLITMUX
Cannot connect to
SPLITMUX via Telnet
Settings are not correct
User is on different subnet
Enable Telnet using the Web Interface (Network Settings
page
Make sure you are entering the correct IP Address
(check System Information page)
Make sure you connect via port 2000 (the default port for
Telnet is 23 but this will not work)
Make sure you are trying to connect from the same
subnet the SPLITMUX is on
No Audio
The audio may be disabled or the
channel with the audio has not been
selected
Make sure audio has been enabled and the channel from
which audio is desired has been selected
Cannot get an image on the
display
The display does not support the
selected output resolution
There may be a sync issue
Check the Output Resolution setting (page 23) against
the specifications for the connected display.
Hot plug the output cable to the display
Image poor coming from
input port X (1-4)
Poor cable or poor connection
Try a different cable
Hot plug the cable at the SPLITMUX and at the source
as needed
