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User Manual

XLP 514/516

ACCESS TROUBLESHOOTING INSTRUCTIONS WITH

YOUR SMARTPHONE

Fig. 57: If the error message has a barcode symbol (A), a QR code (B) can be used to call up troubleshooting instructions (C)

on the smartphone.

This function is currently only available for the most important error messages relevant to the ma-

chine operator. Further descriptions will follow with future firmware versions.

Procedure

Press the key below the barcode symbol. (A).

A QR code is displayed. (B).

Scan the QR code with the smartphone.

A webpage with one or more troubleshooting instructions appears on your phone (C).

If several error solutions are displayed, they are sorted by relevance, i.e. the solution for the

most probable error is at the top.
For the time being, only English texts are displayed. Future firmware versions will also support

other languages.

Touch one of the fault solutions.

A troubleshooting guide is displayed.

Edition 1 - 8/2021

Disturbances

Access troubleshooting instructions with your smartphone

Содержание XLP 514

Страница 1: ...USER MANUAL XLP 514 516 Label printer Edition 1 8 2021...

Страница 2: ...19 Design Models 20 Printer versions 20 Options and accessories 20 Functionality 21 Operating components 23 Operating Panel 27 Operating Controls 27 Operating Principle 28 Icons 30 Key Combinations 3...

Страница 3: ...a Print Job from a Host by Means of Layout Software 79 Transferring a Print Job from a Host by Means of a Command file 80 Starting a Print Job from an External Memory Medium 82 Starting and Monitorin...

Страница 4: ...User Manual XLP 514 516 EU Declaration of Conformity 113 Applied Licences 113 Index of parameter names and error messages 114 Edition 1 8 2021 4 Contents...

Страница 5: ...to allow for operation and settings For information about the required qualification see chapter Qualifications required on page 8 For information about installation and configuration refer to the se...

Страница 6: ...ceding text 2 The specified order must be followed Special note for action that must be performed Enumeration of features Other feature EXPERTS The Experts symbol identifies activities that are reserv...

Страница 7: ...Intended use The label printers of the XLP 51x series are designed for printing label material using the thermal or thermal transfer printing process In addition the dispenser version of the printers...

Страница 8: ...se of the printer so they can work safely and independently Users should be able to resolve minor operational issues and faults by themselves At least two users should be instructed Requirements for s...

Страница 9: ...nameplate Only connect the printer to a grounded power socket fitted to authorized standards Connect only devices to the interfaces at the printer that fulfil ES1 circuit requirements according to EN...

Страница 10: ...er posed by the machine s rotating parts they can trap items and draw them in A5346 The Hot surface symbol warns of a burn hazard if the surface is touched Allow the machine to cool off before touchin...

Страница 11: ...LP 516 272 x 330 x 462 mm H x B x T Weight Printer Weight kg XLP 514 basic peripheral 12 3 XLP 514 basic dispenser peripheral dispenser 13 3 XLP 516 basic peripheral 14 3 XLP 516 basic dispenser perip...

Страница 12: ...C Relative Humidity 20 to 85 non condensing Protection category IP 20 Noise 70 dB A Sea level Operation to max 2000 m above sea level Label Material Material types Self adhesive card and synthetic mat...

Страница 13: ...ls 50 170 1 5 200 Table 2 Label measures Label roll Standard printer max 210 mm Max outer Dispensing operation with 100 mm core max 190 mm Inner 38 1 76 2 101 6 mm 1 5 3 4 3 Backing paper Outer of bac...

Страница 14: ...ark Related concepts Label material types on page 111 What to look for when selecting label stock for the XLP 51x Thermal transfer ribbon Ribbon type Regarding thermotransfer ribbon the following is r...

Страница 15: ...8 300 50 250 2 10 105 7 XLP 514 23 6 600 50 150 2 6 105 6 XLP 516 11 8 300 50 150 2 6 168 6 Impression accuracy In printing y direction The impression accuracy depends on the print position With the...

Страница 16: ...b Fig 6 Impression accuracy in printing direction depending on the printing position Label sensor Standard Light transmission sensor for punched label material Option Reflex sensor for label material...

Страница 17: ...ZPL Character sets 17 character sets with fixed size fixedfonts including OCR A and OCR B 3 Scalable character set speedo fonts TrueType character sets are supported in Unicode as well TrueType speedo...

Страница 18: ...9 ratio 3 1 All bar codes scalable in 30 different width and in the height 2 dimensional bar codes Data Matrix Code code according to ECC200 Maxi Code PDF 417 Codablock F Code 49 QR Matrix Code GS1 Da...

Страница 19: ...max output power Electronics Characteristic Details Processor 32 bit ARM Cortex A9 CPU NXP RAM 1 GB DDR3 RAM eMMC 2 GB pSLC Realtime clock Standard Operating panel 4 buttons LC graphics display with 1...

Страница 20: ...External rewinder Rewinder XLP 51x Cutter Cutter 2000 Applicator LTMA Textile Cutter Stacker TCS Options and accessories Internal Options should be factory fitted or installed by a service technician...

Страница 21: ...t operated single label printing prerequisite BasicIO board or Basic USI board in stalled Keyboard for comfortable data input in standalone mode FUNCTIONALITY XLP 51x 1 2 3 4 5 6 0 Fig 9 Material and...

Страница 22: ...control the tensile force on the release paper so that the same force is applied for all winding diameters This is controlled independently of the material width and printing speed After switching on...

Страница 23: ...pheral A Operation panel Displays the operating status of the machine for defining settings in the parameter menu B Front cover Open this to insert label material and ribbon C At version Peripheral on...

Страница 24: ...nthead You do this to insert material ribbon or to clean the printhead print roller G Material guiding H Adapter rings For adapting unwinder to core diameter of material roll I Material unwinder This...

Страница 25: ...labels are separated from the backing paper B Plugs Connector for dispensing edge sensor C Dispensing roll This holds the material ribbon taut over the dispensing edge D Button for dispensing roll Pre...

Страница 26: ...A B C Fig 13 Additional controls of the XLP 51x with rewind option A Baffle plate Deflects the printed labels without dispensing any of them B Deflecting shaft This deflects the labels C Rewinder Rew...

Страница 27: ...y and four keys below the display The current functions of the keys are displayed by icons B above the keys Fig 14 Operation panel of the XLP 51x A Icons that inform about the interface assignment B I...

Страница 28: ...plied Green Waiting for a start signal A print job has been transferred and interpreted or The current print job was stopped In both cases the machine is waiting for a start signal Home Generally coun...

Страница 29: ...s can not be displayed Red Error An error occured during the printing The current print job is stopped A status message is displayed with red background The status message only dissappears after press...

Страница 30: ...r in the selection list to the first position Delete Deletes the character left of the marker in the text input dialog Parameter Call parameter Character selection Selecting a character in the text in...

Страница 31: ...Parameter Printer Language Print Interpret is set to Easy Plug ZPL Emu 8 Print interpreter setting Parameter Printer Language Print Interpret is set to ZPL Emulation 8 Print interpreter setting Parame...

Страница 32: ...h the web panel on a tablet computer Prerequisites Display device e g smartphone tablet computer PC Web browser on the display device Connection to the same network to which the machine is connected W...

Страница 33: ...P address 2 Switch on the display device and open the web browser 3 Enter the IP address in the URL input line of the web browser The following display appears Display after the start Pos no Function...

Страница 34: ...tion Machine settings and Administration More details are given in the following chapters D Icons that inform about the status of the machine for more details see link to chapter Icons below The figur...

Страница 35: ...el The message can be confirmed either on the web panel or the machine operating panel The Notification View Fig 18 After clicking on the notification icon A the notification view opens The left half...

Страница 36: ...H History Click on the icon to display the notification history The history shows all notifications that have already been confirmed I Confirm everything Click on the icon to confirm all unconfirmed...

Страница 37: ...e Easy Plug command ER C Label layout of the current print job D Progress display of the current print job 4 of 10 labels were printed E Display of the remaining ribbon in meters F Trashcan icon Click...

Страница 38: ...re greyed out The other settings can be changed by clicking on or Machine settings view Main menu Fig 22 View after clicking on the menu icon in the upper left Pos no Function A Open machine settings...

Страница 39: ...ator only the parameters of the Info menu can be accessed Fig 23 Machine settings view with the operator role Fig 24 Machine settings view with the supervisor role Fig 25 Example setting of Print Prin...

Страница 40: ...re displayed B Administration view EXPERTS With the login roles Supervisor and Service the administration view appears in the menu ad ditionally This view provides special functions for qualified and...

Страница 41: ...User Manual XLP 514 516 Fig 28 Administration view only with Supervisor or Service rights Edition 1 8 2021 41 Product Description Web panel...

Страница 42: ...tadjust Ribbonlength Y Printadjust Outer ribbon Parameter n Printspeed Inner ribbon DeleteJob Format DeleteSpooler Bar codemultip Material Tradit Imaging Label UPC plain copy Detectlabellength EAN Rea...

Страница 43: ...16 External signal Cut mode Rewinder Tension Cut speed Rewind direction Cut width Tear off edge 17 Cut position Dispenseposition Double cut Rest position Rewinder 18 Rewinder Tension Rewind direction...

Страница 44: ...Miss labeltol LeftPosition Time zone 20 Gap detect mode ErrorIndication Sync interval 20 21 Singlestartquant ErrorChecking Time server IP 21 Reprintfunction Resolution Serial Port 1 Ribbonendwarn Ima...

Страница 45: ...ttest Cuts on knife 24 Service Service operations Servicedone Head number Headexchange Roll number Rollerexchange Cutter number 24 Serv datareset Total cuts 24 Adjustment Material feed SensorAdjust To...

Страница 46: ...ule name SpaceforJobs Module part numb Max Labellength Serial number Customdefaults Production date CPU board data CAN MAC address CPU identifier Module type FPGAversion Material rewind 27 Module name...

Страница 47: ...t knob settings I to III at older machine types X Printadjust Setting range Default setting Step width Easy Plug 15 15 mm 0 0 mm 0 1 mm PC1020 The zero point of the mask is moved in relation to the ed...

Страница 48: ...XLP 514 203 dpi 2 10 Inch s XLP 514 300 dpi 2 10 Inch s XLP 514 600 dpi 2 6 Inch s XLP 516 2 6 Inch s 4 Inch s 1 Inch s PC1003 PR The print speed material feed can be adjusted according to the ribbon...

Страница 49: ...y Plug 5 max label length 28 100 mm 0 1 mm PC1006 IM The material length label length is the distance between the gaps measured from the front edge be ginning of a label to the front edge of the next...

Страница 50: ...Inner ribbon roll diameter Setting range Default setting Step width Easy Plug 28 0 40 0 mm 33 0 mm 0 1 mm PC1040 Inner of the applied ribbon roll This setting is important for proper functioning of th...

Страница 51: ...settings view To do this the operator must be logged in to the web panel with the service role Fig 29 Machine settings view in the web panel The stars to the left of the parameters mark the favorites...

Страница 52: ...nections at a XLP 51x Left side optional BasicIO board Right side optional Basic USI board Pos Connection Application A B USB device interfaces 2x Used to connect devices for example keyboard or scann...

Страница 53: ...Triggers the print dispense apply cycle suitable for a standard industrial sensor e g Novexx N102106 or N102109 J K Optional Signal interface M12 Status signals 24 V signal level configurable PNP Rel...

Страница 54: ...ge given on the type plate Only connect the machine to a grounded power socket fitted to authorised stan dards Procedure Connecting the mains connection cable 1 Ensure that the machine is switched off...

Страница 55: ...rameter Interface Print interface Fig 31 Data interfaces at the XLP 51x A Ethernet B USB C RS 232 Connect the data interface to the data host using a commercially available data cable You might have t...

Страница 56: ...show up on the screen Fig 33 Changing informations on the screen during startup A Progress bar B Firmware version C Printer type D Optional IP address if Ethernet is selected as data interface After s...

Страница 57: ...basic settings are queried in several groups The relevant parameters are automatically called up for this purpose After the basic settings e g for the language or the printer interface the network and...

Страница 58: ...e initial question the setup wizard will not start and the prompt Run Setup Wizard will not appear even after a restart There are then two possibilities to carry out the basic settings EXPERTS Call up...

Страница 59: ...outwards Thermal transfer ribbon Solid line printed side wound inwards Dashed line printed side wound outwards XLP 51x Standard 1 2 3 4 5 6 0 Fig 36 Threading diagram for label material and thermal t...

Страница 60: ...th internal rewinder XLP 51x with internal rewinder and dispensing edge 1 2 3 4 5 6 0 Fig 39 Threading diagram for label material and thermal transfer ribbon on XLP 51x with internal rewinder and disp...

Страница 61: ...ating parts of the printer Always close the front hood before printing WARNING The print head can become hot during operation Be careful whenever touching the print head The illustrations in this chap...

Страница 62: ...nsert the ribbon into the printer as shown fig above fig below Fasten the end of the ribbon with adhesive tape to the empty ribbon sleeve 6 Rotate the rewinding mandrel a few turns in a counter clockw...

Страница 63: ...rocedure 1 Open the front hood 2 Open the print head pressure lever 3 Pull the roll of used ribbon from the rewinding mandrel 4 Remove the empty cardboard sleeve from the unwinding mandrel and push it...

Страница 64: ...mandrels 3 Remove both rolls of ribbon simultaneously from the mandrels Pull away the ribbon sideways from the print head Store your frequently used ribbons as pairs of rolls fig below You can insert...

Страница 65: ...rom rotating parts of the printer Always close the front hood before printing WARNING The print head can become hot during operation Be careful whenever touching the print head The illustrations in th...

Страница 66: ...elease the grips again The adapter rings must fit into the core of the material roll with as little play as possible A Push the inner adapter ring onto the dispenser as far as it will go Adjust the ou...

Страница 67: ...l without clamping the material 9 Close the print head pressure lever What to do next If the label material is different from the one previously used Adjust the label sensor Related tasks Positioning...

Страница 68: ...se that the operation of the XLP 516 differs in some points this is indicated at the relevant point in the text Before you begin Printer is stopped Home screen The label material is available as lepor...

Страница 69: ...NG The print head can become hot during operation Be careful whenever touching the print head The illustrations in this chapter show a XLP 514 In case that the operation of the XLP 516 differs in some...

Страница 70: ...to the rewinder A 3 Push the material guiding A up to the outer edge of the material without clamping the material A B 4 Fit the guide disc on the unwinder and push it up to the stop on the roll of ma...

Страница 71: ...reful whenever touching the print head The illustrations in this chapter show a XLP 514 In case that the operation of the XLP 516 differs in some points this is indicated at the relevant point in the...

Страница 72: ...s it into the spring loaded bearing from above on the right side 6 Close the print head pressure lever What to do next If the label material is different from the one previously used Adjust the label...

Страница 73: ...r has to be placed 6 mm left of the middle of the reflex mark 3 Close the print head pressure lever Related tasks XLP 51x standard Inserting roll material on page 65 XLP 51x standard Inserting leporel...

Страница 74: ...n A To measure label pitch automatically Press the keys 3 4 Fig 40 The label pitch is being measured The printer moves the label material forward until the two label starting marks have moved through...

Страница 75: ...can be set using the parameter Print Print contrast or during printing after pressing key 2 When the printer is being used for a big print job the temperature of the print head and the print contrast...

Страница 76: ...e reduced Reduction starts at a temperature of 26 C The maximum value is maintained at 54 C and above Readout example The printing layout contains a lot of black areas For this reason the temperature...

Страница 77: ...ribbon reserve only begins after some rotations of the ribbon roll To be able to display the value of the remaining ribbon length as exact as possible some characteris tics of the ribbon roll have to...

Страница 78: ...10 Ribbon low Ribbon end Once the end of the ribbon has been wound away and the unwinding mandrel no longer rotates the following message will appear Status num 5008 Ribbon end Proceed as described un...

Страница 79: ...rver 2016 Coding print jobs with Easy Plug EXPERTS The label layout is described by a sequence of Easy Plug commands saved in a text file This method requires good knowledge of the command language Ea...

Страница 80: ...commands command file Before you begin The data interfaces of host and printer are connected with a suitable data cable The data interface is set accordingly in the printer s parameter menu Procedure...

Страница 81: ...er Name ShareName represents the share name for a printer connected to a specific port such as the USB port or the TCP IP port Enter the ShareName as follows a Press the key The start menu opens b Typ...

Страница 82: ...n 4 Press the keys 2 4 to switch to standalone mode A file selection dialog for memory media appears If an external storage medium is not displayed Press key 1 This updates the list 5 Select a memory...

Страница 83: ...t amount or other input fields see figure below If the printer showed the Ready screen before it was toggled into standalone mode the print ing starts immediately 8 Press the keys 2 4 to toggle to the...

Страница 84: ...print job B Labels to be printed of the current print job C Amount of queued printjobs D Pause key stops the printing If the printer shows the Home screen Press the key to toggle to the Ready screen...

Страница 85: ...ion Press the keys 2 4 simultaneously It is helpful to imagine two consoles between which can be switched by pressing the keys 2 4 Console Normal operation Console Standalone operation Ready screen Se...

Страница 86: ...t a print job with key 2 and 3 Press key 4 to load the print job Another selection dialog appears As a standard the print amount can be changed which is de fined as default in the print job fig left D...

Страница 87: ...y listed key combinations work in normal op erating mode and in standalone mode Keyboard key s Printer key Function 1 2 3 4 Depends on context none Delete the current print job 2 4 Toggle between norm...

Страница 88: ...ring Jump to the beginning e g of a selection list Jump to the end e g of a selection list Quick selection If an external keyboard is connected files can be selected from a list by typing in the first...

Страница 89: ...confirmed the print job is executed From now on all informa tion about the job is displayed in the Normal operation console While the print job is processed it is started newly in the Standalone oper...

Страница 90: ...t If a file AUTOSTRT FOR 33 is also existing in the root directory it will be executed first But be aware that standalone print jobs are only executed properly if the relevant file is stored in the fo...

Страница 91: ...can be used to find a description of the error that occurred in the chap ter Reference of status reports on page 96 In the example it is the message 5001 No gap found on page 96 B Status text Each st...

Страница 92: ...face These appear as an additional line of text on the display Ready picture Fig 55 Example of an USI warning OD sensor warn Warning text Cause Productstartwarn A new start signal has arrived during t...

Страница 93: ...ur as a result of serious errors There is no checkmark symbol in the message window i e the message cannot simply be acknowledged by pressing a key The error state can only be terminated by a warm sta...

Страница 94: ...b until the error occurs Use parameter Tools Diagnostic Store Parameters to save the current parameter configuration Use parameter Tools Diagnostic EasyPlug Monitor to send the received Easy Plug data...

Страница 95: ...cedure 1 Press the key below the barcode symbol A A QR code is displayed B 2 Scan the QR code with the smartphone A webpage with one or more troubleshooting instructions appears on your phone C If sev...

Страница 96: ...y Cleaning the label sensor Ribbon inserted incorrectly Ribbon runs under the label light barrier Insert ribbon correctly Label sensor is not sensitive enough EXPERTS Check the sensitivity setting of...

Страница 97: ...other ribbon roll with a suitable diameter EXPERTS Adjust the spring plates on the ribbon unwinding mandrel so that the ribbon core is firmly seated Ribbon sticks to the print head 1 Remove the ribbon...

Страница 98: ...ly Backing paper is sagging in front of the rewinder to such an extent that it cannot be tensioned by the rewinder within 10 seconds Insert material correctly Turn the rewinder by hand until the backi...

Страница 99: ...ning agents or materials that could damage or destroy the paint finish labelling display type plates electrical component etc Do not use any scouring cleaning agents or any cleaning agents that could...

Страница 100: ...electrostatic discharge when performing maintenance and cleaning work Use ESD protective equipment Never touch the thermal strip with bare hands Never contact the thermal strip with sharp objects If...

Страница 101: ...material and ribbon from the printer Cleaning with a cleaning pen 5 Applying light pressure go over the thermal edge B a few times with the cleaning pen A Cleaning with alcohol 6 CAUTION Risk of fire...

Страница 102: ...lean the print roller regularly Contamination on the print roller can degrade the quality of the print and the transport of the material Procedure 1 Switch off the printer and disconnect from the powe...

Страница 103: ...completely clean 6 Refit the tear off edge CLEANING THE LABEL SENSOR About this task During printing the punch sensor can become contaminated with lint Large amounts of dirt can lead to problems with...

Страница 104: ...an the label sensors Clean the opening picture above B with compressed air The light transmission sensor is situated in the upper and the lower part of the sensor arm on a level with the indicator pic...

Страница 105: ...isassembly 1 Switch off the printer and disconnect from the power 2 Open the print head pressure lever 3 Remove material from the printer 4 Unfasten the knurled screw A in the middle of the tear off e...

Страница 106: ...ischarge or contact with sharp edges Always protect the print head against electrostatic discharge when performing maintenance and cleaning work Use ESD protective equipment Never touch the thermal st...

Страница 107: ...D shoes is available Discharge your own body before touching the print head e g by touching an earthed object e g radiator in your vicinity Procedure Dismantling the print head 1 Switch off the printe...

Страница 108: ...ad A is released from the fastener and remains on the print roller 6 Remove both print head cables A from the print head 7 Remove the print head Fitting the print head 8 Note the resistance of the new...

Страница 109: ...Head resistance and enter the print head resis tance you noted earlier MATERIAL GUIDING SETTING THE MOVABILITY Before you begin Tool Torx screwdriver Tx10 About this task If the material guiding A shi...

Страница 110: ...Tighten the set screw picture above A in the material guide to increase the driving force 3 Check the movability of the material guide If necessary repeat step 2 4 Reassemble the cover Edition 1 8 202...

Страница 111: ...unch B on the edge If the printer is equipped with the optional reflex sensor it will be able to detect reflex markings C on the rolls Unconverted material is referred to as continuous form material a...

Страница 112: ...more quickly Related reference Label Material on page 12 XLP 516 PRINT WIDTH LIMITATIONS If the max values given in the following tables are exceeded malfunction of the power supply will be most proba...

Страница 113: ...EN 61000 3 3 2013 The person authorized to compile technical documents Novexx Solutions GmbH for address see above Eching 9 8 2021 Manfred Borbe Director APPLIED LICENCES Open Source Software This pr...

Страница 114: ...ntrol 97 D Delete Job 48 Delete Spooler 48 Detect label length 49 H Head pressure 47 I Inner ribbon diamet 50 L Label sens type 49 M Material length 49 Material type 49 Material width 49 O Outer ribbo...

Страница 115: ......

Страница 116: ...Telephone 49 8165 925 0 www novexx com Novexx Solutions GmbH Ohmstra e 3 85386 Eching Germany...

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