M5212 ACD Set
General Description, Installation, and Maintenance BCS33 and up
3-1
Operations and features
An ACD agent using the M5212 ACD Set can answer ACD calls, answer or
place non-ACD voice calls, and operate selected DMS-100 features. All
supported features can be accessed through 10 of the 11 assignable feature
keys provided on the set. Feature key one is always reserved for the
IN
CALLS key.
Detailed descriptions of how to answer ACD calls, how to answer or make
non-ACD calls, and how to access and use the available Meridian Digital
Centrex features are provided in the M5212 User’s Guide, P0726328 which
is shipped with each telephone set. Refer to the User’s Guide before
attempting to operate the M5212 ACD set.
Feature descriptions
The M5212 is characterized by 15 fixed keys with no LCD indicators, one
fixed key with an LCD indicator, and 11 assignable key/LCD indicator pairs.
Each M5212 ACD set also features an alphanumeric display and a
loudspeaker for on-hook dialing and listening on hold. Refer to Figure 3-1
on page 3-2 for the location of these components. The M5212 also
features alerting tones compatible with the M5000 terminal line.
Keys
The 15 fixed keys which do not have LCD indicators are assigned as:
•
RELEASE (Rls) key
•
HOLD key
•
VOLUME CONTROL key
•
Dial-pad keys (12)
The single fixed key with an LCD indicator is the MUTE key. The 11
remaining keys with LCD indicators may be assigned to any ACD function,
with the exception of the first key. It must be assigned to the IN CALLS
function.
LCD indicators
LCD indicators used with feature keys support four key/LCD states as
detailed in Table 2-1 on page 2-1.
