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Northern Telecom M5212 ACD, Общее описание, установка и техническое обслуживание

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M5212 ACD Set   

General Description, Installation, and Maintenance   BCS33 and up

7-1

List of terms

ACD 

Automatic Call Distribution

ACD set 

An electronic business set (with display) customized for ACD use by the
addition of two headphone jacks used for hands-free operation. Options
include add-on feature key modules

ASCII  

American Standard Code for Information Interchange

Automatic call distribution

A Meridian Digital Centrex feature that assigns answering priorities to
incoming calls, and then queues and distributes them to a predetermined
group of telephone sets designated as answering (agent) positions

Batch change supplement

A DMS-100 Family software release

BCS  

Batch Change Supplement

DN 

Directory Number

EBS   

Electronic Business Set

ETS 

Electronic Telephone Set (alias for Electronic Business Set)

Содержание M5212 ACD

Страница 1: ...297 2041 900 DMS 100 Family M5212 ACD Set General Description Installation and Maintenance BCS33 and up Standard 02 01 October 1991...

Страница 2: ......

Страница 3: ...MS 100 Family M5212 ACD Set General Description Installation and Maintenance Information is subject to change without notice Northern Telecom reserves the right to make changes in design or components...

Страница 4: ...88 Directed Call Park Added information about volume settings for recommended headsets March 1991 BCS32 Standard 01 01 release First release of this document Revision bars in the table of contents ide...

Страница 5: ...ctors 1 2 Specifications 2 1 Reliability 2 2 Recommended headsets 2 3 Environmental and Safety Considerations 2 5 Line Engineering 2 5 Powering Requirements 2 6 Operations and features 3 1 Feature des...

Страница 6: ...edure 4 1 M5212 ACD Set Installation 4 1 Procedure 5 1 Polarity check 5 2 Procedure 5 2 Station ringer test setup 5 2 Procedure 5 3 Station ringer test 5 3 List of tables Table 1 1 Physical Dimensions...

Страница 7: ...ed throughout the document for example 01 01 The first two digits increase by one each time the document content is changed to support new BCS related developments For example the first release of a d...

Страница 8: ...ayer M5212 ACD Set documents and other documents that contain related information are listed in Finding M5212 ACD Set information in M5212 ACD Set Product Guide Product guide References in this docume...

Страница 9: ...rter contains high voltage lines Do not open the front panel of the inverter unless fuses F1 F2 and F3 have been removed first Until these fuses are removed the high voltage lines inside the inverter...

Страница 10: ......

Страница 11: ...r headset support The alphanumeric display module is mounted at the rear top edge of the telephone and is hinged so that the viewing angle can be adjusted physically to reduce glare and maximize contr...

Страница 12: ...ar 73 5 2 88 External Connectors The modular jacks for the line cord handset cord and headset cord are located on the bottom of the set Figure 4 2 on page 4 5 shows the underside of the telephone base...

Страница 13: ...te Idle LCD Off Active LCD On Ringing or feature pending LCD Flashing Hold or feature pending or mute activated LCD Winking Feature activation and display messages Feature activation and display messa...

Страница 14: ...ls for the headset handset ringer and speaker A visual bar indication is shown on the main display whenever the VOLUME CONTROL key is used Headset volume is controlled only during an active call with...

Страница 15: ...l Mechanical Components 19 Recommended headsets Northern Telecom has fully tested the following headsets and adapters and found them to be acceptable from both safety and performance standards Note RJ...

Страница 16: ...p X9950685 headband U S X9950644 MPA X9950695 ear hook X9950696 ear loop X9950697 headband TX at 10 Side Tone at 0 Max at 12 VOL MIN NOM TX at 10 Side Tone at 0 Max at 12 VOL MIN NOM Plantronics PJ MH...

Страница 17: ...g devices Vibration and shock The M5212 ACD Set was designed to continue to work to specifications after being subjected to the following vibrations in each of three orthogonal directions for 90 minut...

Страница 18: ...pply fails only feature keys 0 through 9 and LCDs 0 through 7 will be operational This external power supply must be 16 V ac and must satisfy the following set current demands Active state local power...

Страница 19: ...x Wiring scheme for alternate power supply arrangements Wall plug in Transformer M5212 ACD set AC T R AC T R DC Wall mounted connecting box equipped with Teladapt connector DC T adapter or I adapter N...

Страница 20: ......

Страница 21: ...ACD set Feature descriptions The M5212 is characterized by 15 fixed keys with no LCD indicators one fixed key with an LCD indicator and 11 assignable key LCD indicator pairs Each M5212 ACD set also f...

Страница 22: ...s 1 2 3 4 5 6 7 8 9 0 abc def ghi jkl mno prs tuv wxy meridian LCD Panel Speaker Grille Directory Number Card and Lens VOLUME CONTROL LCD Indicators Feature Keys Note Feature keys are assignable to AC...

Страница 23: ...ates on the IN CALLS key If the incoming call terminates at a secondary DN the number name will be displayed only after the receiver is lifted Tone Characteristics A locally generated buzzer 500 Hz to...

Страница 24: ...udspeaker A speaker is used for alerting tones and call monitoring on hook dialing and listen on hold Feature operations The M5212 ACD set provides access to features specifically designed to help ACD...

Страница 25: ...dicator and allows the user to listen to a call without the other party hearing any sound The feature is valid only when using the handset It has no functionality when only the headset is being used P...

Страница 26: ...sound which comes through the speaker headset or handset including ringing dial tone busy tone and on hook monitoring is controlled by one key with two toggle positions Tapping or continually pressin...

Страница 27: ...The M5212 ACD set features ten additional assignable feature key LCD indicator pairs ACD features or standard business set features may be assigned to these keys ACD features that may be assigned to...

Страница 28: ...dset microphone is muted for call monitoring only Depressing the MUTE button turns off the LCD and the muting of the handset microphone Active handset Depress MUTE key Mute handset micro phone Disable...

Страница 29: ...ing shipment Remember to include all loose parts in the shipment for example cords AC transformer and the handset Installation Installation requires plugging the cords into the Teladapt jacks that are...

Страница 30: ...the headset cord to the correct Teladapt receptacle in the base of the set as shown in Figure 4 2 Route the headset cord to the headset of applicable adapter as shown in Figure on page in 4 2 5 Connec...

Страница 31: ...yed the set has failed basic internal tests and must be returned for repair 11 Wait a minimum of 20 seconds to allow for proper power up before using the M5212 ACD set This completes the installation...

Страница 32: ...ndard 02 01 October 1991 Figure 4 1xxx M5212 ACD Set packaging Key Caps In plastic pouch Line Cord Transformer In box Prior to insertion into shipping container place phone and handset into plastic po...

Страница 33: ...t for Linecord when Telephone is used without an Add on Unit Label Area Label Area Handset Cord Exit Channel Teladapt Connectors Rubber Foot Note Case support screw positions Connecting Cord Exit Port...

Страница 34: ...plugged into either one of the two jacks T adapter required for operation with M536 I adapter recommended with M518 Connecting Block wall or baseboard mounted NE267QA Double Adapter or I adapter Power...

Страница 35: ...ion test routines There are criteria outlined in NTP 297 2011 180 Business Set Line Engineering that if observed will make impulse noise background noise and crosstalk compatibility unlikely A loop ch...

Страница 36: ...SRT tests the hardware of the M5212 ACD set and can be performed by either the installer or the repair technician at the site without involving CO personnel Test Set up To prepare the set for the Stat...

Страница 37: ...number 12 are affected differently by the station ringer test Where All LCDs is given in this procedure this indicator will remain OFF Procedure 5 3xxx Station ringer test Step Key or Switch Operated...

Страница 38: ...D 5 ON Soft Reset LCD ON 22 Feature key 6 LCD 6 ON Soft Reset LCD ON 23 Feature key 7 LCD 7 ON Soft Reset LCD ON 24 Feature key 8 LCD 8 ON Soft Reset LCD ON 25 Feature key 9 LCD 9 ON Soft Reset LCD ON...

Страница 39: ...d in most instances 10 10 will be displayed in the display window as detailed in Step 37 The numbers in the display when read from left to right indicate a count of the messages received against the m...

Страница 40: ......

Страница 41: ...es Table 6 1xxx M5212 ACD set stocklist of field replaceable parts Description Ordering code Engineering code Meridian M5212 ACD Set Chameleon gray made in Canada for Canadian sales B0230770 NT4X39AA...

Страница 42: ...on gray A0327131 NE H4DUQC 35 Handset Cord 2 8m 9 ft long Black A0327133 NE H4DUQC 03 Label Button Cover Clear P0637674 P0637674 Label Button Cover Green P0657710 P0657710 Lens Station Identification...

Страница 43: ...y modules ASCII American Standard Code for Information Interchange Automatic call distribution A Meridian Digital Centrex feature that assigns answering priorities to incoming calls and then queues an...

Страница 44: ...n flashing 60 times per minute winking 120 times per minute LEN Line Equipment Number MAP Maintenance and Administration Position Maintenance and administration position A MAP workstation for user int...

Страница 45: ......

Страница 46: ...Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant DMS DMS 100 DMS SuperNode MAP Teladapt and NT are trademarks of Northern Tel...

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