Operations and features 3-7
M5212 ACD Set
General Description, Installation, and Maintenance BCS33 and up
If there is an interruption of loop power (while the local ac power remains
uninterrupted), at resumption of the loop power supply, the M5212 will have
both the on-hook dialtone and alerting tone levels restored to the last setting
prior to loop power loss. The tone level restoration will occur at the first
occurrence of on-hook dialtone or alerting tones after loop power is restored.
Whenever volume settings are altered, a volume bar for the active path is
displayed for five seconds on the lower line of the alphanumeric display.
Assignable feature keys
The M5212 ACD set features ten additional assignable feature key/LCD
indicator pairs. ACD features or standard business set features may be
assigned to these keys.
ACD features that may be assigned to these keys include:
•
Observe Agent
•
Emergency
•
Night Service
•
Call Supervisor
•
Call Agent
•
Line of Business
•
Queue Status Display
•
Agent Status Summary Display
•
Not Ready
Standard business features that may be selected include:
•
Speed Call
•
Autodial
•
Conf 3
•
Call Transfer
•
Call Park
•
Directed Call Park
Refer to the M5212 ACD Set User’s Guide for instructions on how to use
these features.
Headset operations
The M5212 ACD set is compatible with several commercially available
headsets that use an RJ-type modular connector, or a PJ connector. Headset
operations are the same, regardless of the type of headset used. Details of
headset operations appear in the following table.
