vi About this document
297-2041-900 Standard 02.01 October 1991
How M5212 ACD Set documentation is organized
This document is part of M5212 ACD Set documentation that supports the
Northern Telecom line of M5212 ACD Set products. M5212 ACD Set
documentation is a subset of the DMS-100 Family library.
The DMS-100 Family library is structured in numbered layers, and each
layer is associated with an NT product. To understand M5212 ACD Set
products, you need documents from the following layers:
•
DMS-100 Family basic documents in the 297-1001 layer
•
M5212 ACD Set documents in the 297-2041 layer
M5212 ACD Set documents and other documents that contain related
information are listed in “Finding M5212 ACD Set information” in M5212
ACD Set Product Guide, Product guide.
References in this document
The following documents are referred to in this document.
Number
Title
P0726328
M5212 User’s Guide
297-2011-180
DMS-100 Business Set Line Engineering
297-2041-010
Automatic Call Distribution Product Guide
297-2041-101
Automatic Call Distribution Planning and Engineering Guide
297-2041-301
Automatic Call Distribution Administration Guide
297-2041-350
Automatic Call Distribution Translations Guide
207-2041-500
Automatic Call Distribution Tier II Maintenance Guide
297-2041-503
Automatic Call Distribution Trouble Locating and Clearing Guide
297-2041-901
End-User Load Management
