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Creating Mailboxes
Set Up and Operation Guide
P0886600 Issue 1.0
Guest Mailboxes
Guest Mailboxes are assigned to users who do not have an operating Norstar DN,
but require a mailbox. These mailboxes receive and store messages just as the User
Mailboxes do.
When you establish Guest Mailboxes, you should assign mailbox numbers that
begin with the same digit. This identifies the mailbox type. The Guest Mailbox
numbers should also begin with a digit that is different than the User Mailbox
numbers. For example, if the User Mailbox numbers start with two, all Guest
Mailboxes could start with the number four.
When to use Guest Mailboxes
Guest Mailboxes can be used to provide a temporary employee with Norstar Voice
Mail services, or to allow client access to internal messaging and call routing. They
can also be used to allow customers to make telephone orders.
Depending on your business, you might decide to use Guest Mailboxes for:
•
personal catalog shopping orders
•
listing classes or seminars and providing callers with the ability to register by
telephone
•
providing frequent customers access to Norstar Voice Mail services
The following example suggests how you could set up a Guest Mailbox for an
announcement and order-taking capability. When you are providing services that
allow a customer to call into a mailbox, you record the mailbox number in the
Company Greeting. This allows a caller to transfer directly to the mailbox.
Example 1 - Announcing courses and seminars (telephone registration)
To use a Guest Mailbox to provide telephone registration, you first need to
determine a mailbox number. The Guest mailbox number you assign does not have
a working Norstar DN. Next, you must determine what the Mailbox Greeting will
say. For example:
“This month we are pleased to provide the following courses: Jazz Dancing Made
Easy, Intermediate Jazz Dancing, Warming Up for that Big Performance, and
Beginners’ Ballet. If you are interested in any of these courses, please leave your
name and phone number after the tone. One of our instructors will contact you with
more information.”
You can even include the time and date the classes are being offered. This example
is applicable to Guest Mailboxes being used for taking orders.
Содержание Voice Mail 4.0
Страница 16: ...2 Getting started Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 24: ...10 Introduction Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 30: ...16 Setting up Norstar Voice Mail Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 32: ...18 Automated Attendant Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 60: ...46 Mailboxes Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 61: ...P0886600 Issue 1 0 Set Up and Operation Guide ...
Страница 62: ...48 Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 74: ...60 Overview of Mailboxes Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 86: ...72 Special Mailboxes General Delivery and System Coordinator Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 130: ...116 Custom Call Routing CCR Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 152: ...138 Building Saving and Enabling a CCR Tree Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 165: ...P0886600 Issue 1 0 Set Up and Operation Guide Section V Norstar Voice Mail Manager ...
Страница 166: ...152 Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 172: ...158 Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 240: ...226 Appendix C Default Configuration Values Set Up and Operation Guide P0886600 Issue 1 0 ...
Страница 258: ...244 Index Norstar Voice Mail Set Up and Operation Guide ...