Norstar Voice Mail 4.0, Руководство по установке и эксплуатации

Страница: 228 / 258

214
Appendix B: Norstar Configuration Tips and Norstar Feature Compatibility
Set Up and Operation Guide P0886600 Issue 1.0
For the purpose of this example, Norstar, CCR and Norstar Voice Mail will work
together in call handling.
The central receptionist
Bridge Stone’s receptionist handles all calls from the published phone number.
When the receptionist is unable to answer the telephone within four rings, the
Norstar Voice Mail Automated Attendant answers the call. The receptionist has
also been appointed as the designated Operator. Whenever a caller presses
‚ to
speak with the operator, the caller is transfered to the receptionist.
Here is how Bridge Stone’s communication system works.
Bridge Stone’s public phone number is 123-1234. All lines appear on the
receptionist’s telephone. Norstar Voice Mail is the Prime Set for each of the six
lines. The Norstar Delayed Ring Transfer (DRT) feature is used to forward
unanswered lines to the Automated Attendant.
Delayed Ring Transfer is a Norstar system-wide call handling feature. All lines on
the Norstar programed with DRT to Prime are forwarded after four rings. In the
Norstar Configuration, this is done by setting the Prime Set of the line to the Norstar
Voice Mail DN. The DRT to Prime is set to YES, and the DRT Delay is set to four.
Norstar Voice Mail uses Greeting Table 1 to answer all calls after four rings.
Depending on the time of day, different recorded greetings play for the Morning,
Afternoon, and Evening. When the Business Status is NO, the Non-business Hours
Greeting plays.
Greetings have been recorded by the System Coordinator and say:
Greeting No. 1 “Good morning. You have reached Bridge Stone
Engineering.” (The CCR Home Menu plays after the
greeting. You can make Company Greetings up to five
minutes long.)
Greeting No. 2 “Good afternoon. You have reached Bridge Stone
Engineering.”
Greeting No. 3 “Good evening. You have reached Bridge Stone
Engineering.”
Greeting No. 4 “You have reached Bridge Stone Engineering. Our
office is closed at this time. Please stay on the line to
leave a message.”
Greeting Table 1 automatically answers calls using greetings 1 through 4. Greetings
1 through 4 play until the System Coordinator assigns different numbered greetings.
When the Greeting Table was configured, the Primary Language was set as English.
Note: Lines used must be assigned to the Greeting Table before the Greeting Table
greetings are used.