6.
Troubleshooting and Maintenance
Information and advice about the operation of any Newport product is available from our technical
support engineers. For quickest response, ask for Technical Support and know the model and
serial number for your product.
We typically respond to faxes and email within one business day.
6.3.1.
Service
Your
Pulse
Scout2
autocorrelator has been designed to provide years of trouble-free operation. Vir-
tually no maintenance is required except for ensuring that the unit is not damaged, contaminated,
or used in an unsafe manner.
6.3.2.
Obtaining Service
If there are any defects in material or workmanship or a failure to meet speci cations, promptly
notify your local Newport of ce (see Section 6.3) within the warranty period to obtain a Return Ma-
terial Authorization Number (RMA#). Return the product to Newport Corporation, freight prepaid,
clearly marked with the RMA# and we will either repair or replace it at our discretion. Newport
is not responsible for damage occurring in transit and is not obligated to accept products returned
without an RMA#.
E-mail: [email protected]
When calling Newport Corporation, please provide the customer care representative with the fol-
lowing information:
ˆ
Your Contact Information
ˆ
Serial number or original order number
ˆ
Description of problem (i.e., hardware or software)
To help our Technical Support Representatives diagnose your problem, please note the following
conditions:
ˆ
Is the system used for manufacturing or research and development?
ˆ
What was the state of the system right before the problem?
ˆ
Have you seen this problem before? If so, how often?
ˆ
Can the system continue to operate with this problem? Or is the system non-operational?
ˆ
Can you identify anything that was different before this problem occurred?
Please ll out a copy of the service form, located on the following page, and have the information
ready when contacting Newport. Return the completed service form with the instrument.
6.3.3.
Warranty
The warranty conditions are speci ed in the sales contract. This is in lieu of all other guarantees,
expressed or implied, and does not cover incidental or consequential loss.
Pulse
Scout2 Version 1.1
46
July 2015