4. Click
Begin Reset
.
Resetting to Factory Default Settings
In some cases you will need to reset your device’s software to its factory default settings.
WARNING:
If you reset the software to default settings, you must go through the device
setup, as if you’ve just purchased your device. (See
Starting Your Device for the First Time
.)
You’ll need to reset the software to default settings if:
●
You’ve forgotten the administrator password.
●
You’ve changed the DHCP settings such that your device is inoperable. (For example,
there’s no communication with your device.)
You can reset your device to factory settings from the Mingle Manager’s
Software and Reset
page or
Support
page.
Note:
All connected devices will be disconnected and your device will reboot automatically.
In the Mingle Manager (http://minglehotspot)
Note:
You can only do a factory reset of your device with Virgin Mobile’s assistance. Contact
Virgin Mobile Customer Service to obtain an SPC code that you will need to enter to perform the
reset.
1. Log in to the home page. (See
Logging In as an Administrator
.)
2. Click
Settings > General > Software and Reset
.
– or –
Click
Support
.
3. Below
Factory Reset
, click
Reset
.
4. Enter the MSL code provided by Virgin Mobile, then click
Submit
.
5. Click
Begin Reset
.
Software and Reset
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