Troubleshooting
79
N300 Wireless ADSL2+ Modem Router DGN2200Mv2
ADSL Link LED Is Green or Blinking Green
If your ADSL link LED is green or blinking green, then you have a good ADSL connection.
You can be confident that the service provider has connected your line correctly and that your
wiring is correct.
ADSL Link LED Is Blinking Amber
If your ADSL link LED is blinking amber, then your wireless modem router is attempting to
make an ADSL connection with the service provider. The LED should turn green within
several minutes.
If the ADSL link LED does not turn green, disconnect all telephones on the line. If this solves
the problem, reconnect the telephones one at a time, being sure to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green ADSL link LED, there might be a
problem with your wiring. If the telephone company has tested the ADSL signal at your
network interface device (NID), then you might have poor-quality wiring in your house.
ADSL Link LED Is Off
If the ADSL link LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being sure to use a microfilter on each telephone. If
the microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL link LED, check for the following:
•
Check that the telephone company has made the connection to your line and tested it.
•
Verify that you are connected to the correct telephone line. If you have more than one
phone line, be sure that you are connected to the line with the ADSL service. It might be
necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The
wireless modem router uses pins 2 and 3.
Internet LED Is Red
If the Internet LED is red, the device was unable to connect to the Internet. Verify the
following:
•
Check that your login credentials are correct, or that the information you entered on the
Basic Settings screen is correct.
•
Check with your ISP to verify that the multiplexing method, VPI, and VCI settings on the
ADSL settings screen are correct.
•
Check if your ISP has a problem—it might not be the router that cannot connect to the
Internet but your ISP that cannot provide an Internet connection.
