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Troubleshooting

78

N300 Wireless ADSL2+ Modem Router DGN2200Mv2 

Cannot Log In to the Wireless Modem Router

If you are unable to log in to the wireless modem router from a computer on your local 
network, check the following:

•     

If you are using an Ethernet-connected computer, check the Ethernet connection 

between the computer and the router as described in the previous section.

•     

Make sure that your computer’s IP address is on the same subnet as the router. If you are 

using the recommended addressing scheme, your computer’s address should be in the 
range of 10.0.0.3 to 10.0.0.255. 

•     

If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and 

MacOS will generate and assign an IP address if the computer cannot reach a DHCP 
server. These auto-generated addresses are in the range of 169.254.x.x. If your IP 
address is in this range, check the connection from the computer to the router, and reboot 
your computer.

•     

If your router’s IP address was changed and you do not know the current IP address, 

clear the router’s configuration to factory defaults. This sets the router’s IP address to 
10.0.0.2. This procedure is explained in 

Using the Restore Factory Settings Button to 

Reset the Router 

on page

 

83.

•     

Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 

Internet Explorer, click 

Refresh

 to be sure that the Java applet is loaded.

•     

Try quitting the browser and launching it again.

•     

Make sure you are using the correct login information. The factory default login name is 

admin

, and the password is 

admin

. Make sure that Caps Lock is off when you enter this 

information.

If the router does not save changes you have made while logged in, check the following:

•     

When entering configuration settings, be sure to click the 

Apply

 button before moving to 

another screen or tab, or your changes are lost. 

•     

Click the 

Refresh

 or 

Reload

 button in the Web browser. The changes might have 

occurred, but the Web browser might be caching the old configuration.

Troubleshooting the Internet Connection

If your router is unable to access the Internet, you should check the ADSL connection, then 
the WAN TCP/IP connection. 

ADSL Link

If your router is unable to access the Internet, you should first determine whether you have an 
ADSL link with the service provider. The state of this connection is indicated with the Internet 
LED.

Содержание DGN2200M - Wireless-N 300 Router

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA August 2011 202 10801 01 v1 0 N300 Wireless ADSL2 Modem Router DGN2200Mv2 User Manual...

Страница 2: ...urs are Monday to Friday 08h00 to 17h00 Telkom ADSL support 10210 Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its...

Страница 3: ...re Wireless Settings 22 Restrict Access by MAC Address 24 WPA WPA2 or WPA WPA2 26 WEP 26 Push N Connect WPS Method 28 WPS Button 28 WPS PIN Entry 30 Add Devices That Do Not Support WPS 30 Chapter 3 Pr...

Страница 4: ...ge Configuration 68 Multi Point Bridge 69 Repeater with Wireless Client Association 70 Chapter 6 VPN Lite Configuring VPN Lite Sites 73 Chapter 7 Troubleshooting Basic Functioning 76 Welcome Screen Di...

Страница 5: ...ess ADSL2 Modem Router DGN2200Mv2 Problems with Date and Time 83 Appendix A Technical Specifications Technical Specifications 85 Telkom Factory Default Configuration 86 Appendix B Notification of Comp...

Страница 6: ...l Setup For help with installation and initial setup see the N300 Modem Router DGN2200Mv2 Installation Guide included in the package or use the Animated Install Guide on the CD For installation instru...

Страница 7: ...ame and password are not the same as any other user name or password you might use to log in to your Internet connection 3 Enter admin for the user name and your password or the default admin For info...

Страница 8: ...Settings on page 12 Note NETGEAR recommends that you use the installation CD ROM to install and configure your NETGEAR wireless modem router rather than using the firmware application to perform the i...

Страница 9: ...e prompted to enter your ISP settings These may be one of the following PPPoE or PPPoA This displays the PPPoE configuration screen Enter the login user name and password These fields are case sensiti...

Страница 10: ...d to you by your ISP 5 Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also DNS servers translate an Internet name such as www netgear com...

Страница 11: ...and Settings configuration screen which allows you to configure your broadband settings as shown in Figure 3 Broadband Settings Configuration Screen Figure 3 Broadband Settings Configuration Screen 2...

Страница 12: ...If you select this option you must also enter the IP address in the text field to the far right of this option Retry Interval is1 Enter the retry interval in seconds Failover after1 Enter the number o...

Страница 13: ...when connection is lost If selected the modem will attempt to reconnect to the network when the connection is lost Under normal situation this setting should be selected Roaming automatically If chec...

Страница 14: ...settings for the IP address and DNS server If you enter or change a DNS address restart the computers on your network so that these settings take effect 4 If no login is required you can specify the...

Страница 15: ...ternet connection active after there is no Internet activity from the LAN Entering an Idle Timeout value of 0 zero means never log out Internet IP Address Get Dynamically from ISP Your ISP uses DHCP t...

Страница 16: ...ormed by this router Classical routing lets you directly manage the IP addresses that the wireless modem router uses Classical routing should be selected only by experienced users 1 Advanced users can...

Страница 17: ...reen If your ISP provided you with a multiplexing method or VPI VCI number then enter the setting Otherwise the default settings are adequate 2 In the Multiplexing Method drop down list select LLC bas...

Страница 18: ...ettings must be the same for the wireless modem router and wireless computers or wireless adapters NETGEAR strongly recommends that you use wireless security Note Computers can connect wirelessly at a...

Страница 19: ...s Settings screen lets you view and change the preset security settings However NETGEAR recommends that you not change your preset security settings If you do decide to change your preset security set...

Страница 20: ...acent access points use different radio frequency channels to reduce interference The recommended channel spacing between adjacent access points is 5 channels for example use Channels 1 and 6 or 6 and...

Страница 21: ...Key authentication and WEP data encryption block all but the most determined eavesdropper This data encryption mode has been superseded by WPA PSK and WPA2 PSK WEP encryption is available only when th...

Страница 22: ...to display the following screen Note South Africa falls under the Europe region for Wi Fi The settings for this screen are explained in Table 2 2 Select the region in which the wireless modem router w...

Страница 23: ...perates on a frame by frame basis to avoid interference with transmissions from other wireless networks Two channels are used but only the first is listed in the Channel field The associated channels...

Страница 24: ...e SSID of any wireless access adapters must match the SSID you specify in the wireless modem router If they do not match you will not get a wireless connection to the wireless modem router Enable Wire...

Страница 25: ...u can type in the MAC address for the wireless computer or device The MAC address is usually printed on the wireless card or on the label of a wireless device It might appear in the wireless modem rou...

Страница 26: ...s you will be disconnected when you click Apply If this happens reconfigure your wireless computer to match the new settings or access the wireless modem router from a wired computer to make further c...

Страница 27: ...ansmissions unencrypted Security is stronger if you use both the Shared Key and WEP encryption settings 4 Select the Encryption Strength setting WEP 64 bit encryption Enter 10 hexadecimal digits any c...

Страница 28: ...S symbol on it WPS can configure the network name SSID and set up WPA WPA2 wireless security for the wireless modem router and the wireless computer or device at the same time Some considerations rega...

Страница 29: ...ays a message confirming that the client was added to the wireless network The wireless modem router generates an SSID and implements WPA WPA2 wireless security The wireless modem router keeps these w...

Страница 30: ...nstructions to generate a PIN Take note of the client PIN 4 Enter the client PIN number and click Next The wireless modem router tries to communicate with the client for 4 minutes The wireless modem r...

Страница 31: ...reless network name SSID to a meaningful name On the WPA PSK WPA2 PSK screen select a passphrase Make sure that the Keep Wireless Settings check box is selected in the WPS Settings screen so that your...

Страница 32: ...tures of the wireless modem router to protect your network The chapter includes Password and Login Timeout Settings Block Keywords Sites and Services on page 34 Firewall Rules on page 36 Time Zones an...

Страница 33: ...ernet connection NETGEAR recommends that you change this password to a more secure password The ideal password should contain no dictionary words from any language and should be a mixture of both uppe...

Страница 34: ...for blocking Internet based content and communications services With its security feature the wireless modem router prevents objectionable content from reaching your PCs The wireless modem router all...

Страница 35: ...r a period to block all Internet browsing access Up to 32 entries are supported in the Keyword list 4 To delete a keyword or domain select it from the list click Delete Keyword and then click Apply 5...

Страница 36: ...s 1 Select Security Firewall Rules 2 To create firewall rules for outbound services The table under Outbound Services lists all existing rules for outbound traffic If you have not defined any rules on...

Страница 37: ...e Inbound Services screen and save the data The new rule will be listed in the table when you return to this screen 4 To apply or cancel a Click Apply to update changes to the Outbound Services and In...

Страница 38: ...use a particular NTP server as the primary server select the Use this NTP Server check box and enter its IP address 4 Click Apply to save your settings Schedule Firewall Services If you enabled servi...

Страница 39: ...isplay a screen similar to the following You can write the logs to a computer running a syslog program by selecting Broadcast on LAN or entering the IP address of the server where the syslog file will...

Страница 40: ...his entry shows when the log was e mailed Dropped Packets Wed 2006 05 22 07 15 15 TCP packet dropped Source 64 12 47 28 4787 WAN Destination 134 177 0 11 21 LAN Inbound Default rule match Sun 2006 05...

Страница 41: ...ges are not sent through email My Mail Server requires authentication If you use an outgoing mail server provided by your current ISP you do not need to select this field If you use an e mail account...

Страница 42: ...ect Your Network 42 N300 Wireless ADSL2 Modem Router DGN2200Mv2 cannot e mail the log file the log buffer might fill up In this case the wireless modem router overwrites the log and discards its conte...

Страница 43: ...describes how to perform network management tasks with your wireless modem router This chapter includes Back Up Restore and Erase Your Settings Router Status and Usage Statistics Attached Devices Diag...

Страница 44: ...aintenance Backup Settings 2 Enter the full path to the file on your network or click the Browse button to locate the file 3 When you have located the cfg file click the Restore button to upload the f...

Страница 45: ...em Router DGN2200Mv2 Router Status and Usage Statistics Select Maintenance Router Status Field Description Account Name The host name assigned to the router in the Basic Settings screen Firmware Versi...

Страница 46: ...MAC Address This field displays the Ethernet MAC address being used by the local LAN port of the wireless modem router IP Address This field displays the IP address being used by the local LAN port of...

Страница 47: ...MSI IMEI Operator Network mode Wireless Port Name SSID The service set ID also known as the wireless network name for WLAN1 Region The country where the unit is set up for use Channel The current chan...

Страница 48: ...ne utilization percentage of current bandwidth used on this port Rx B s The average line utilization for this port Up Time The time elapsed since the last power cycle or reset ADSL Link Downstream or...

Страница 49: ...tatistics Field Description Connection Time The time elapsed since the last connection to the Internet through the ADSL port Connecting to sender The connection status Negotiation Success or Failed Au...

Страница 50: ...ed devices click the Refresh button Diagnostics and Rebooting Select Maintenance Diagnostics to display the following screen The wireless modem router has a diagnostics feature You can use the Diagnos...

Страница 51: ...ord can be up to 30 characters To configure remote management 1 Select Advanced Remote Management 2 Select the Turn Remote Management On check box 3 Specify the external addresses allowed to access th...

Страница 52: ...use the number of any common service port The default is 8080 which is a common alternate for HTTP 5 Click Apply to have your changes take effect To access the router from the Internet type the route...

Страница 53: ...rmation about remote management see Remote Management on page 51 The following features are discussed in this chapter WAN Settings Default DMZ Server Dynamic DNS LAN Settings Quality of Service QoS Ad...

Страница 54: ...em router to respond to a ping from the Internet select the Respond to Ping on Internet Port check box This should be used only as a diagnostic tool since it allows your wireless modem router to be di...

Страница 55: ...sing the default DMZ server feature When a computer is designated as the default DMZ server it loses much of the protection of the firewall and is exposed to many exploits from the Internet If comprom...

Страница 56: ...e router whenever your ISP assigned IP address changes your router automatically contacts your Dynamic DNS service provider logs in to your account and registers your new IP address To configure Dynam...

Страница 57: ...wireless modem router while connected through the browser you will be disconnected You will have to open a new connection to the new IP address and log in again The wireless modem router is shipped p...

Страница 58: ...your network will be the DHCP server or if you will manually configure the network settings of all of your computers clear the Use Router as DHCP Server check box Otherwise leave it selected Specify t...

Страница 59: ...ords and reports a list of names and IP address of Windows PCs on its local network If you connect to a remote network that contains a WINS server enter the server s IP address here This allows your P...

Страница 60: ...r the wireless link and on the Internet connection The modem router supports Wi Fi Multimedia Quality of Service WMM QoS to prioritize wireless voice and video traffic over the wireless link WMM QoS p...

Страница 61: ...QoS Priority Rule list 3 To change a rule select its radio button 4 Scroll down to the bottom of the screen 5 To edit a rule click Edit to add a custom rule click Add Priority Rule 6 Click Apply to sa...

Страница 62: ...s modem router detects suspicious attempts to access the network with a PIN the PIN function might be disabled temporarily You can manually enable the PIN function by clearing the Disable Router s PIN...

Страница 63: ...o the wireless modem router and a second static route was created to your local network for all 10 0 0 x addresses With this configuration if you attempt to access a device on the 134 177 0 0 network...

Страница 64: ...e to make this route effective 6 Enter the destination IP address of the final destination 7 Enter the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 8 En...

Страница 65: ...tions ensure that control points have current device status at the expense of additional network traffic Longer durations might compromise the freshness of the device status but can significantly redu...

Страница 66: ...1 Select TR069 to display the following screen 2 Click Turn WAN Management Protocol On to enable TR069 Client 3 Enter the configuration parameters Inform Status Select whether the DGN2200Mv2 can send...

Страница 67: ...router communicates with another bridge mode wireless station See Point to Point Bridge Configuration on page 68 Multi point bridge The wireless modem router is the master for a group of bridge mode...

Страница 68: ...int to point bridge mode 2 Configure the other access point AP 2 on LAN Segment 2 in point to point bridge mode The DGN2200Mv2 wireless modem router must have AP 2 s MAC address in its Remote MAC Addr...

Страница 69: ...e mode Point to point AP 1 DGN2200 PCs Hub or switch LAN Segment 3 LAN Segment 2 Figure 6 Multi Point Bridge Mode To set up the multi point bridge configuration 1 Configure the operating mode of the w...

Страница 70: ...Verify connectivity across the LANs A computer on any LAN segment should be able to connect to the Internet or share files and printers with any other PCs or servers connected to any of the three LAN...

Страница 71: ...configured to operate in the same LAN network address range as the LAN devices The access points must be on the same LAN That is the LAN IP addresses for the access points must be in the same network...

Страница 72: ...s and individual connections A site is a device within your VPN network that is identified by a private static IP address Each site within the network has a private VPN connection with any other site...

Страница 73: ...figured on the Telkom VPN Lite web portal and click Next siteA evpn lite 0000 10 0 1 10 24 Figure 9 Enter user name and password For the site that you are adding to your network Username Enter the use...

Страница 74: ...0 Review the configuration Note After selecting Finish you might need to connect to your router with the new LAN IP address entered when you configured VPN Lite Please wait until the progress bar on t...

Страница 75: ...connected the router correctly Go to Basic Functioning on page 76 I cannot access the router s configuration with my browser Go to Cannot Log In to the Wireless Modem Router on page 78 I have configu...

Страница 76: ...ccessfully the unit stays in Wizard Mode If the Welcome screen displays instead of the main menu when you try to go to the Internet or log into the wireless modem router you can bypass the wizard usin...

Страница 77: ...Cycle the power to see if the router recovers Clear the router s configuration to factory defaults as explained in Restoring the Default Configuration and Password on page 83 If the error persists you...

Страница 78: ...s sets the router s IP address to 10 0 0 2 This procedure is explained in Using the Restore Factory Settings Button to Reset the Router on page 83 Make sure that your browser has Java JavaScript or Ac...

Страница 79: ...LED Is Off If the ADSL link LED is off disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being sure to use a microfilter on each telephone If the...

Страница 80: ...service name user name or password might be incorrectly set See the following section Troubleshooting PPPoE or PPPoA Your ISP might check for your computer s host name Assign the computer host name o...

Страница 81: ...em router If your computer obtains its information from the wireless modem router by DHCP reboot the computer and verify the wireless modem router address Troubleshooting a TCP IP Network Using the Pi...

Страница 82: ...IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies as in the previous section are displayed If you do not receive replies Check that your PC has t...

Страница 83: ...D turns red about 6 seconds 2 Release the Restore button The LED blinks red three times and then turns green when the router has reset to the factory default state Wait for the router to reboot Proble...

Страница 84: ...84 A A Technical Specifications This appendix includes technical specifications for the N300 Wireless ADSL2 Modem Router DGN2200Mv2 Technical Specifications Telkom Factory Default Configuration...

Страница 85: ...Environmental Operating temperature 0 to 40 C 32 to 104 F Operating humidity 10 to 90 relative humidity noncondensing Storage temperature 20 to 70 C 4 to 158 F Storage humidity 5 to 95 relative humidi...

Страница 86: ...se sensitive admin Login password case sensitive admin Internet connection WAN MAC address Use default address WAN MTU size 1492 Port speed Autosensing Local network LAN LAN IP 10 0 0 2 Subnet mask 25...

Страница 87: ...l Generated by LAN MAC address Security WPA PSK WPA2 PSK Broadcast SSID Enabled Country region Europe RF channel Selected based on LAN MAC address Operating mode Up to 145 Mbps Data rate Best Output p...

Страница 88: ...ce standards EN300 328 2 4Ghz EN301 489 17 EN60950 1 For complete DoC visit the NETGEAR EU Declarations of Conformity website at http support netgear com app answers detail a_id 11621 EDOC in Language...

Страница 89: ...palingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan Radiolan jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC...

Страница 90: ...interference and This device must accept any interference received including interference that may cause undesired operation FCC Radio Frequency Interference Warnings Instructions This equipment has b...

Страница 91: ...ment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body Caut...

Страница 92: ...and household appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and meters Microwave ovens 30 feet 9 meters Baby Monitor Analog 20 feet 6 m...

Страница 93: ...s time 38 83 default DMZ server 55 denial of service DoS protection 34 DHCP 58 diagnostics 50 DMZ server 55 DNS server 9 10 primary 15 secondary 15 secondary DNS server 10 Dynamic DNS 56 E email notif...

Страница 94: ...ng from the Diagnostics screen 50 remote management 51 repeater mode with wireless client association 70 reserved IP addresses 59 restoring configuration file 44 factory settings 44 router location 20...

Страница 95: ...cted Setup WPS 28 62 WINS 59 wireless bridging and repeating 67 wireless distribution system WDS 67 68 69 70 Wireless LED troubleshooting 77 wireless mode 23 wireless network range and interference 20...

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