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10-46 Troubleshooting

RESETTING THE SERVER

If the server halts before starting the OS, press and hold

Ctrl

and

Alt

and press

Delete

.

This restarts the server.

IMPORTANT:

Resetting the server clears the DIMM memory and the

data in process. To reset the server when it is not frozen, make sure that
no processing is in progress.

FORCED SHUTDOWN

Use this function when an OS command does not shut down the server, the POWER switch does not
turn off the server, or resetting does not work.

Press and hold the POWER switch on the server for at least four seconds. The power is forcibly
turned off. To turn on the power back again, wait approximately 30 seconds after turning off the
power (forced shutdown).

IMPORTANT:

If the remote power-on function is used, cycle the

power once to load the OS, and turn off the power again in the normal
way.

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Содержание N8100-1575F

Страница 1: ...N8100 1575F 1576F 1577F N8100 1578F 1579F 1580F NEC Express5800 iR120a 1E User s Guide 1st Edition September 2009 ONL 510_013_01 iR120a1E 100 00 0909...

Страница 2: ...arranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementati...

Страница 3: ...cause minor personal injury including burns or property damage if the instruction is ignored Precautions and notices against hazards are presented with one of the following three symbols The individu...

Страница 4: ...or fire may be caused Do not place the server near the fire Otherwise a fire may be caused Do not touch the component specified by this symbol Otherwise an electric shock or burn may be caused Do not...

Страница 5: ...stallation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the i...

Страница 6: ...indows Server 2003 R2 Standard Edition operating system and Microsoft Windows Server 2003 R2 Enterprise Edition operating system or Microsoft Windows Server 2003 Standard Edition operating system and...

Страница 7: ...re to meet your needs both now and in the future Read this User s Guide thoroughly to fully understand handling of the NEC Express server and appreciate its functions to the maximum extent NOTE This g...

Страница 8: ...s you how to configure the system and provides instructions for running the BIOS SETUP Utility and the RAID Configuration utility which is used to configure RAID System in your system This chapter als...

Страница 9: ...equire attention when using the server NOTE Helpful and convenient piece of information IN THE PACKAGE The carton contains various accessories as well as the server itself See the packing list to make...

Страница 10: ...hird Party 1 15 Disposal and Consumables 1 16 Regarding the Transportation of this System 1 16 User Support 1 16 Chapter 2 General Description 2 1 Overview 2 2 System Chassis 2 3 Front View 2 3 Rear V...

Страница 11: ...Descriptions 4 8 RAID System Configuration 4 27 RAID 4 27 Configuration by Onboard RAID Controller 4 32 LSI Software RAID Configuration Utility and Universal RAID Utility 4 47 Configuring Mother Boar...

Страница 12: ...ng Windows Server 2003 x64 Editions 6 1 Notice 6 1 Optional Board Supported by NEC EXPRESSBUILDER 6 1 Service Pack Which EXPRESSBUILDER Supports 6 2 Installing Service Pack 6 2 Updating System 6 2 Re...

Страница 13: ...Partition Size 7 4 Installing Windows Server 2003 7 6 Creating Windows Server 2003 OEM Disk for EXPRESSBUILDER 7 6 Windows Server 2003 Clean Installation 7 8 Procedure for License Authentication 7 12...

Страница 14: ...aking Backup Copies 9 1 Cleaning 9 2 Cleaning the Server 9 3 Cleaning the Interior 9 4 Cleaning the Keyboard Mouse 9 5 Cleaning Disc 9 6 System Diagnostics 9 7 Test Items 9 7 Startup and Exit of Syste...

Страница 15: ...Tools 10 42 Maintenance Tools with Remote Console 10 44 Resetting the Server 10 46 Forced Shutdown 10 46 Chapter 11 Upgrading Your Server 11 1 Safety Notes 11 2 Static Precautions 11 3 Preparing for I...

Страница 16: ...x This page is intentionally left blank...

Страница 17: ...Chapter 1 Notes on Using Your Server This chapter includes information necessary for proper and safe operation of your server...

Страница 18: ...n your server to inform the user that a hazardous situation may arise when operating the server Do not intentionally remove or damage any of the labels If you find any labels totally partially removed...

Страница 19: ...Notes on Using Your Server 1 3 2 5 inch Hard Disk Drive Model Attached to the bottom of the chassis...

Страница 20: ...away from the server Do not insert needles or metal objects into ventilation holes in the server or openings in the optical disk drive Doing so may cause an electric shock Always install the server o...

Страница 21: ...eign matter e g pins or paper clips enter the server Failure to follow this warning may cause an electric shock a fire or a failure of the server When such things accidentally enter the server immedia...

Страница 22: ...trays for the rack Failure to follow this instruction may cause some parts to fall to be broken and or to result in personal injury Insert hinges completely When installing the rack door make sure th...

Страница 23: ...fications of your server may heat up the cord and cause a fire Do not connect the power cord to an outlet that has an illegal number of connections The electric current exceeding the rated flow overhe...

Страница 24: ...the power cord Do not place any object on the power cord Do not bundle power cords Do not alter modify or repair the power cord Do not secure the power cord with staples or equivalents Do not use any...

Страница 25: ...on not to drop the server Firmly hold the bottom of the server when installing it in the rack The rack mount bracket has no stopper or lock mechanism to prevent the server from falling down Failure to...

Страница 26: ...cable or connector may cause an electric shock or a fire resulted from a short circuit Do not use any unauthorized interface cable Use only interface cables provided by NEC and locate a proper device...

Страница 27: ...ching any internal device of the server with its power cord connected to a power source may cause an electric shock even of the server is off powered Disconnect the power plug from the outlet occasion...

Страница 28: ...Do not leave the server with its tray of optical disk drive ejected Dust may enter the server through openings and cause malfunctions of the server Any person may also bump it and get injured Do not p...

Страница 29: ...with the optical disk drive is not guaranteed Check and adjust the system clock before the operation if any of the following conditions is applicable After carriage of device After storage of device A...

Страница 30: ...alfunctions of the server NEC recommends you use NEC s genuine products Some third party products claim that they support the server However repair of the server due to a failure or damage resulted fr...

Страница 31: ...s written on the hard disk drive Data not erased completely may be restored by special software and used for unexpected purposes It is strongly recommended that the software or service both available...

Страница 32: ...epresentative for replacement or the product lives REGARDING THE TRANSPORTATION OF THIS SYSTEM This system and or associated options and accessories may be using lithium metal batteries or lithium ion...

Страница 33: ...adjustment is important to prevent the screen from reflecting bright lights and to make the display contents easy to see You will not be able to keep good working posture and you will feel more tired...

Страница 34: ...1 18 Notes on Using Your Server This page is intentionally left blank...

Страница 35: ...Chapter 2 General Description This chapter provides information that you should be familiar with before using the server It includes names and functions of the components and features of the server...

Страница 36: ...b site server etc Your server is housed and available as a rack mount system Your server conveniently installs into a standard EIA 19 inch rack assembly As application requirements increase you can ex...

Страница 37: ...f the components are shown below Front View 3 5 inch had disk drive model 2 5 inch had disk drive model 6 7 1 3 1 4 8 9 10 11 5 3 2 12 1 12 3 12 4 13 13 13 13 6 7 1 3 1 4 8 9 10 11 5 3 2 2 13 13 13 13...

Страница 38: ...UID Unit ID switch Press the UID switch to turn on off the UID LED Pressing the switch once turns on the LED Pressing it again turns it off 10 POWER switch The POWER switch is used to turn the power o...

Страница 39: ...transfer rate of LAN port 6 USB connectors 1 2 The connector is used to connect a device compliant with the USB interface The last digit number 1 indicates connector 1 and the number 2 indicates conn...

Страница 40: ...es the drive bay number Hard disk drive is optional 2 Backplane board 3 Cooling fan The last digit number indicates the fan number 4 Power supply unit 5 DIMM 6 CPU Heat sink 7 Air duct 8 PCI riser car...

Страница 41: ...y number Hard disk drive is optional 2 Backplane board 3 Cooling fan The last digit number indicates the fan number 4 Power supply unit 5 DIMM 6 CPU Heat sink 7 Air duct 8 PCI riser card 9 Mother boar...

Страница 42: ...U2_DIMM4 10 Front USB connector 3 Connector for power monitor 11 Speaker 4 Processor CPU socket 12 CMOS configuration jumper switch 4 1 CPU1 13 Lithium battery 4 2 CPU2 14 Front VGA cable connector 5...

Страница 43: ...ates fan number Fan connectors 2 8 9 10 and 12 are not used 6 SGPIO1 connector 7 Connector for mother board 8 Connector for front panel board 9 SGPIO2 connector 10 Hard disk drive jumper switch 3 5 in...

Страница 44: ...supported IPMI v2 0 compliant Baseboard Management Controller BMC High reliability Easy and Fine Setup NEC EXPRESSBUILDER system setup utility SETUP BIOS setup utility Parameter File Creator Self diag...

Страница 45: ...turned off breaker disconnected power cord power blackout etc AC LINK Feature When the power cord of the server is connected to an uninterruptible power supply UPS unit the server supports the power l...

Страница 46: ...e server To install several management utilities NEC EXPRESSBUILDER includes the management utilities NEC ESMPRO Universal RAID Utility and so on You can install the applications from NEC EXPRESSBUILD...

Страница 47: ...t Monitoring of hard disk drives Generation of SEL system event log at occurrence of hardware failure Monitoring of the system management watchdog timer Monitoring of the periodic SMI timer Remote man...

Страница 48: ...POWER switch to turn on off the server Power On Press the POWER switch on the front of the computer chassis The POWER LED lights in green IMPORTANT If the power cord is connected to a power control d...

Страница 49: ...esults Check messages that POST displays when you use the NEC Express server for the first time the server appears to fail the server beeps for many times between power on and OS start up an error mes...

Страница 50: ...f the server This message appears at bottom left on the screen Press F2 to enter SETUP or Press F12 to Network Launch the BIOS setup utility when you need to change the settings to meet the requiremen...

Страница 51: ...OST completes POST Error Messages When POST detects an error it displays an error message on the display unit screen or emits beep code See Chapter 10 for POST error codes IMPORTANT Take a note on the...

Страница 52: ...In the power saving mode the server retains the memory data and the status of the previous operations To resume the original state press the POWER switch again NOTE The operational level in the power...

Страница 53: ...is provided on the front panel and rear panel If more than one server is mounted in a single rack the LED identifies the server you are going to maintain UID LED UID switch FRONT REAR UID switch LED...

Страница 54: ...n reception of command from software Maintenance from the rear of the rack has to be carried out in a dark narrow space The interface cable of a server or power supply unit in normal state may be disc...

Страница 55: ...Chapter 3 Setting Up Your Server This chapter describes how to set up your server appropriate for your system on a step by step basis...

Страница 56: ...rd Connect the power cord to the server Turning on the server Power on the server to start software setups Setups depend on the optional internal devices installed and the peripheral devices connected...

Страница 57: ...amage claim with the carrier immediately INSTALLING OPTIONAL DEVICES To install any optional device see Chapter 11 Upgrading Your Server for the installation procedure Proceed to the next section if y...

Страница 58: ...e ground line to a gas pipe CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 4 t...

Страница 59: ...e generating intense magnetic field such as a TV radio broadcast communication antenna power transmission wire and electromagnetic crane is placed If unavoidable contact your service representative to...

Страница 60: ...details Do not use any rack which does not conform to the relevant standard Always use the server in the specified place CAUTION Observe the following instructions to use the server safely Failure to...

Страница 61: ...rver in the rack Preparation for installation When shipped from factory the left and right slide rails are fixed with tapes at the front and side faces to prevent from falling off during transportatio...

Страница 62: ...and slowly move them toward the rear of the server 3 Only the inner rails remain screwed to the server when the rail assemblies have been removed IMPORTANT The removed rail assemblies are to be insta...

Страница 63: ...e right side front of the rack Install the rail assemblies to the right side rear and left side front and rear of the rack in the same procedure Make sure that the rail assembly is installed at the sa...

Страница 64: ...damage See pages 1 4 to 1 12 for details Do not lift the server only by a single person Do not pinch your finger with mechanical components 1 Pull out the sliding rails bearing portion of the right an...

Страница 65: ...des of the server and install the server carefully while making sure the installation position NOTE At the first installation you may feel strong friction in pushing because the mechanical components...

Страница 66: ...not leave more than one device being pulled out from the rack Do not pull out the server from the rack while it is operating 1 Make sure that the server is off powered and disconnect the power cords a...

Страница 67: ...Setting Up Your Server 3 13 4 To remove the rail assembly pull out the rail toward you while pushing the lever...

Страница 68: ...ions to use the server safely Failure to follow these instructions may result in death or serious personal injury See pages 1 4 to 1 12 for details Do not hold the power plug with a wet hand Do not co...

Страница 69: ...not be used for data transmission Device with the serial interface Finally connect the provided power cord to the receptacle USB device USB device USB device REAR FRONT Network system on LAN connected...

Страница 70: ...device an optional SCSI controller must be installed The total length of a cable including the connection cable in SCSI device must be 3 m or shorter Do not connect the serial ports with the telephon...

Страница 71: ...CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 4 to 1 12 for details Do not pl...

Страница 72: ...d from the server to a UPS change the BIOS setup of the server to link with power supply from the UPS Change a parameter for AC LINK under the Server menu of the BIOS SETUP utility See Chapter 4 for d...

Страница 73: ...control unit such as the UPS turn on the power control unit 3 Press the POWER switch The POWER LEDs on the front and the rear of the server come on green In a few seconds the NEC logo appears on the s...

Страница 74: ...go is displayed to diagnose the system hardware See POST described later for details Upon completion of POST the OS starts NOTE When the POST detects any error it displays an error message and its mea...

Страница 75: ...systems To install the other operating system listed above contact your service representative IMPORTANT Before installing the operating system adjust the system date and time by using the BIOS setup...

Страница 76: ...the system setup Without the backup data you will not be able to recover the information You can save the information by the following process 1 Insert the NEC EXPRESSBUILDER DVD into the optical dis...

Страница 77: ...stem configuration parameters This utility is pre installed in the flash memory of the server and ready to run The server is configured with the correct parameters using the SETUP utility and shipped...

Страница 78: ...n menu If you have previously set a password with the SETUP utility the password entry screen appears Enter the password Enter password Up to three password entries will be accepted If you fail to ent...

Страница 79: ...elects the Main Advanced Security Server Boot or Exit menu and Changes the value parameter of the selected item When a submenu option an option preceded by is selected these keys are disabled Enter Pr...

Страница 80: ...ver Select Server AC LINK Last State To keep the server off powered even when power is supplied from the UPS Select Server AC LINK Stay Off Boot To change the boot order of devices connected to the se...

Страница 81: ...ory DIMM board error information Select Advanced Memory Configuration Memory Retest Yes and reboot CPU To check the installed CPU status Select Main Processor Settings and check the status indications...

Страница 82: ...rd and enter a password Set Supervisor password first then User password External Devices To setup I O ports Select Advanced Peripheral Configuration and set up each I O port Internal Devices To confi...

Страница 83: ...uration data Select Exit Exit Discarding Changes Select Exit Discard Changes To load the default setup may differ from the factory set value Select Exit Load Setup Defaults To save the current configu...

Страница 84: ...ns The SETUP utility has the following six major menus Main Advanced Security Server Boot Exit To set minute functions select a submenu from the above menus The following describes available functions...

Страница 85: ...s as they are at the shipment Processor Settings Select submenu Shows the processor settings submenu Language English Fran ais Select which language BIOS displays Factory set IMPORTANT Check and adjus...

Страница 86: ...ize for processor Active Processor Cores ALL 1 2 Specifies the number of valid cores in the processor Hyper Threading Technology Disabled Enabled Enables or disables the Intel R Hyper Threading techno...

Страница 87: ...the system configuration data during the next boot Automatically reset to No in the next boot NumLock On Off Enables or disables Numlock feature at system startup Memory Processor Error Boot Halt If...

Страница 88: ...is forcibly started with memory error View only Memory Retest Yes No Causes BIOS to retest all memory on the next boot Automatically reset to No at the next boot Extended RAM Step 1MB 1KB Every locat...

Страница 89: ...taining the PCI card to Disabled Onboard Video Controller submenu Option Parameter Description Your Setting VGA Controller Disabled Enabled If Disabled the BIOS will hold the embedded chip in reset On...

Страница 90: ...ed Selects whether serial port B is enabled or disabled Base I O address 3F8h 2F8h 3E8h 2E8h Selects the base I O address for serial port B Interrupt IRQ 3 IRQ 4 Selects the interrupt for a serial por...

Страница 91: ...mote power on function through a network is enabled or disabled Wake On Ring Disabled Enabled Specify whether the remote power on function through a serial port modem is enabled or disabled Wake On RT...

Страница 92: ...ry screen For this password accessing to the SETUP menu is restricted This setting can be done only on login with the password input of Supervisor at start of SETUP Set Supervisor Password Up to eight...

Страница 93: ...nt Rear Internal Select the USB port to be disabled or enabled Factory set Security Chip Configuration Submenu Option Parameter Description Your Setting TPM Support Disabled Enabled Disables or enable...

Страница 94: ...vate Note This section will switch on the TPM Reject Execute When Deactivate Disable is selected Physical Presence operations TPM configuration change was requested to State Deactivate Disable Note Th...

Страница 95: ...Agent Boot Monitoring Policy Retry 3 Times Always Reset Specify the processing at the occurrence of timeout during boot monitoring If Retry 3 times is selected the system is reset after the occurrence...

Страница 96: ...ent filtering PEF feature Factory set IMPORTANT To power on the server from the UPS Uninterruptible Power Supply select Server AC LINK Power On The table below shows the operation when the AC power to...

Страница 97: ...umber of the chassis View only Chassis Serial Number Displays the serial number of the chassis View only Onboard LAN1 MAC Address Displays the MAC address of the onboard LAN port 1 View only Onboard L...

Страница 98: ...ote console connected Flow Control None Xon Xoff CTS RTS CTS RTS CD Specify the flow control method Terminal Type PC ANSI VT100 VT UTF8 Specify the type of remote console Continue Redirection after PO...

Страница 99: ...ress from DHCP server automatically If you intend to specify an IP address manually set to Disabled Web Interface HTTP Disabled Enabled Set to Enabled to use HTTP communication for Web interface HTTP...

Страница 100: ...on NOTE Executing Save Custom Defaults Load Custom Defaults of BIOS SETUP does not save the settings you have made in BMC LAN Configuration menu Event Log Configuration Submenu Option Parameter Descri...

Страница 101: ...ser card 1 When BIOS detects a bootable device it displays the information on the device in the relevant indication To boot the server from a desired device the device must be registered as a boot dev...

Страница 102: ...setup fields ware modified Load Setup Defaults Load default values for all BIOS SETUP items Load Custom Defaults Load custom defaults for BIOS SETUP options Save Custom Defaults Saves the current valu...

Страница 103: ...dant Array of Inexpensive Disks The RAID technology allows more than one hard disk drive HDD to be handled collectively In actual RAID can configure more than one HDDs as a single array disk group to...

Страница 104: ...n Max RAID 0 1 6 RAID 1 2 2 or 6 when configuring 3 sets of RAID 1 disk groups RAID 10 4 4 NOTES For details of the RAID levels see RAID Levels described later in this chapter If five or six hard disk...

Страница 105: ...B RAID Controller DG0 160 GB VD1 2 30 GB VD1 1 30 GB VD0 1 50 GB VD0 2 50 GB VD0 RAID1 50 GB VD1 RAID1 30 GB Parity The parity means redundant data A single set of redundant data is created from the d...

Страница 106: ...d Capacity capacity of single HDD RAID0 In RAID0 data to be recorded is distributed to HDDs The mode is called striping In the figure below data is recorded in stripe 1 disk 1 stripe 2 disk 2 and stri...

Страница 107: ...lled mirroring When data is written onto a single HDD the same data is written onto another HDD If either of the HDDs is defected the other HDD containing the same data can substitute for the defected...

Страница 108: ...Enabled WARNING Observe the following instructions to use the server safely Failure to follow these instructions may result in death or serious personal injury See pages 1 4 to 1 12 for details Do not...

Страница 109: ...on the mother board 6 Change jumper switch setting Setting RAID configuration jumper switch allows internal hard disk drives to be recognized as RAID drives Set the jumper switch as shown in the below...

Страница 110: ...escription as shown below on the POST screen then press Ctrl M Press Ctrl M or Enter to Run LSI Software Configuration Utility LSI Software RAID Configuration Utility starts IMPORTANT If you fail to p...

Страница 111: ...ver 4 35 To quit the utility press Esc in the TOP menu of LSI Software RAID Configuration Utility When a confirmation message appears select Yes When the above message appears press Ctrl Alt Delete Th...

Страница 112: ...rive Virtual drive operation Virtual Drives Select virtual drive when multiple virtual drives exist Initialize Initialize virtual drive Check Consistency Check virtual drive redundancy View Update Par...

Страница 113: ...Utility 1 Run LSI Software RAID Configuration Utility 2 Select Configure New Configuration from the TOP menu Management Menu Select View add Configuration to add configuration IMPORTANT Creating a co...

Страница 114: ...creen Upon completion of SCAN DEVICE the New Configuration ARRAY SELECTION MENU screen appears 4 Move the cursor onto the hard disk drive to be packed by using cursor key and then press Space to selec...

Страница 115: ...The selectable RAID level varies depending on the number of hard disk drives that configure a pack 2 Size Sets virtual drive size Up to 8 virtual drives can be created per RAID Controller 3 DWC Sets p...

Страница 116: ...nd then select Yes to save the configuration 11 When the confirmation message shows that the configuration has been saved press Esc to return to the TOP menu screen 12 On the TOP menu screen select Ob...

Страница 117: ...ncy on the virtual drive that has been initialized See Check Consistency for details 17 Press Esc to return to the TOP menu and exit from LSI Software RAID Configuration Utility IMPORTANT Be sure to e...

Страница 118: ...he cursor onto the hard disk drive displaying FAIL and then press Space to select it Multiple hard disk drives can be selected simultaneous rebuilding The FAIL indication for the hard disk drive selec...

Страница 119: ...s hot spare and then turn on the server 2 Run LSI Software RAID Configuration Utility 3 Select Objects Physical Drive from the TOP menu The Objects PHYSICAL DRIVES SELECTION MENU screen appears 4 Move...

Страница 120: ...ID Configuration Utility IMPORTANT Select Objects Physical Drive Port X Force Offline to cancel the hot spare setting When two or more hard disk drives of the same capacity are assigned as hot spare r...

Страница 121: ...onto the virtual drive to be checked and press Space to select it 4 When virtual drive has been selected press F10 to start consistency check 5 A confirmation screen for execution appears Select Yes...

Страница 122: ...if you select the configuration information on the RAID Controller In this case execute Clear Configuration to create configuration again LSI Software RAID Configuration Utility cannot delete each vi...

Страница 123: ...RAID Configuration Utility manages Adapter by a number beginning with 0 You can see a number of Adapter where Sel Adapter in Objects menu Universal RAID Utility manages RAID Controller by a number be...

Страница 124: ...with 1 and ID The ID is same value of ID on LSI Software RAID Configuration Utility You can see a number and ID of Physical Device where Number and ID in the property of Physical Device on RAID Viewe...

Страница 125: ...ate LSI Software RAID Configuration Utility Low 10 NOTES LSI Software RAID Configuration Utility can set FGI Rate Foreground Initialize and BGI Rate Background Initialize Priority But Universal RAID U...

Страница 126: ...them The following describes how to clear these passwords You can also use the following procedure to clear the CMOS data in the server IMPORTANT Clearing the CMOS data resumes the factory set config...

Страница 127: ...se the server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 4 to 1 12 for details Make sure to complete installation Do not pinch your fin...

Страница 128: ...and press the POWER switch to turn on the server 8 Press F2 during POST to run the BIOS Setup utility and execute Load Setup Defaults on the Exit menu Clearing Password 1 See the section Preparing for...

Страница 129: ...r server supports the following optional boards Controllers supporting installation of OS with Express Setup N8103 116A RAID Controller 128MB RAID0 1 N8103 117A RAID Controller 128MB RAID0 1 5 6 N8103...

Страница 130: ...e installing the OS to a hard disk drive which has been upgraded to Dynamic Disk only the simple dynamic volume is available for installation If you want to install the OS on a volume that is mirrored...

Страница 131: ...size IMPORTANT The above mentioned paging file size is recommended for collecting debug information memory dump The paging file with initial size large enough to store the dump file in the boot drive...

Страница 132: ...a sufficient dump file size divide the required file space into multiple disks by performing the steps below 1 Set the system partition size to a size sufficient to install the OS and paging file 2 Se...

Страница 133: ...formation memory dump The paging file with initial size large enough to store the dump file in the boot drive is required Correct debug information might not be able to be collected due to virtual mem...

Страница 134: ...r system does not have a sufficient dump file size divide the required file space into multiple disks by performing the steps below 1 Set the partition size to a size sufficient to install the OS and...

Страница 135: ...iate to your environment 1 Turn on your system IMPORTANT To install Windows Server 2008 you may need to update BIOS To check if your system needs a BIOS update go to http www nec com express 2 Insert...

Страница 136: ...5 8 Installing Windows Server 2008 4 Select a language and other options from the drop down lists and then click Next 5 Click the Install now button The installation starts...

Страница 137: ...tem that you purchased Select I have selected the edition of Windows that I purchased and then click Next You will see only possible editions that have been determined by Windows based on the key you...

Страница 138: ...stalling Windows Server 2008 8 Read the license terms carefully If you agree select I accept the license terms and then click Next 9 Select the type of installation you want Custom advanced is selecte...

Страница 139: ...r LSI Embedded MegaRAID is used Windows Server 2008 64 bit x64 Edition drive letter 013 win winnt oemfd ws2008x64 fd1 megasr1 Windows Server 2008 32 bit x86 Edition drive letter 013 win winnt oemfd ws...

Страница 140: ...ct the partition created in step 15 and then click Format 17 Select the partition created and then click Next When the following message appears the installation starts automatically NOTE If the disk...

Страница 141: ...ompleted the following dialog box will prompt you to set or change the password before you log on Click OK 2 Change the password and then click the button NOTE Administrator password that satisfy the...

Страница 142: ...ows Server 2008 4 On the Initial Configuration Tasks window enter user information If you have selected a Server Core installation 1 After a Server Core installation of Windows Server 2008 is complete...

Страница 143: ...erver 2008 5 15 2 Select Other User 3 Log on to the system as an administrator You need not enter your password in this dialog box Click the button 4 Before you log on you will be prompted to change t...

Страница 144: ...llowing categories numbers uppercase letters lowercase letters and signs 6 When the following message appears click OK 7 At the command prompt enter user information NOTE For more detailed procedure s...

Страница 145: ...stem disables the Scalable Networking Pack SNP function The setting of SNP function may affect the system performance so please refer to the attention of SNP detail in the following site before settin...

Страница 146: ...ver 2008 follow each of the instructions If you have selected a full installation If the menu is displayed click Setup Windows and click Update the system NOTE Right clicking on the Menu produces the...

Страница 147: ...ick OK The update starts NOTE The following box appears during the update if you have deployed a full installation of Windows Server 2008 Wait until the update completes 6 When the following message a...

Страница 148: ...after System Update To use the N8104 125 Adapter after updating your system you must first uninstall the LAN driver and PROSet and then update your system with the N8104 125 Adapter connected For a se...

Страница 149: ...setup exe in your removable medium containing the Driver Set Windows Server 2008 64 bit x64 Editions drive letter 013 win winnt ws2008x64 r1441 apps prosetdx vistax64 dxsetup exe Windows Server 2008 3...

Страница 150: ...rk and Dial up Connection NOTE We recommend you to add Network Monitor at Adding Services Network Monitor can monitor the frame or the packet that the computer installing Network Monitor sends or rece...

Страница 151: ...ot work normally The adapters specified as a group of Adaptive Load Balancing ALB can be connected to only Switching Hub When exchange the mother board or option network card make sure to remove the a...

Страница 152: ...1 Click TEAM Team name from Device manager Network adapters 2 Click Settings and confirm Adapters in team list 10 Click Test Switch Run test to confirm the adapter team is properly setup Confirm the r...

Страница 153: ...wer Management tab and change setting in Wake On LAN according to the following list Setting item Change setting Wake On Directed Packet ON Wake On Magic Packet ON Wake on Magic Packet from power off...

Страница 154: ...ocedure when you want to reinstall the driver individually 1 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive If the autorun menu is displayed close menu screen 2 Click Start menu point t...

Страница 155: ...4A you do not need to install the driver manually It is automatically installed by Windows Plug and Play Installing RAID Controller Driver N8103 115 If you use the RAID Controller N8103 115 you do not...

Страница 156: ...e you can use Windows Server 2008 Windows activation process is as follows For a server running a full installation 1 Go to the Start menu and in the Run dialog box type slui and press Enter IMPORTANT...

Страница 157: ...Installing Windows Server 2008 5 29 2 In the following screen click Type a different product key 3 Type the product key shown on your COA label and click Next...

Страница 158: ...5 30 Installing Windows Server 2008 4 Activate Windows The Windows activation is complete...

Страница 159: ...n your system Click to exit 2 Type slmgr ipk PID and press Enter PID is your product key on the COA label 3 Type slmgr dti to obtain an installation ID for Windows activation and press Enter 4 See sys...

Страница 160: ...5 32 Installing Windows Server 2008 6 At the command prompt type slmgr atp CID and press Enter CID is the confirmation ID that you received from the call center The Windows activation is complete...

Страница 161: ...e setting procedure is as follows 1 Click Run on Start menu 2 Type cmd exe in the Open box to start command prompt 3 Execute following command line bcdedit set pae forceenable 4 Restart the system The...

Страница 162: ...to specify the memory dump If any trouble occur after specifying the process below the message to inform that the system is in short of virtual memory may appear but continue to start the system If yo...

Страница 163: ...te Memory Dump to write the debug information is recommended If the mounted memory size is larger than 2GB Complete Memory Dump cannot be specified so that specify Kernel Memory Dump instead Specify t...

Страница 164: ...nitial size large enough to store the dump file in the boot drive is required Correct debug information might not be able to be collected due to virtual memory shortage when the paging file is insuffi...

Страница 165: ...rectory C Users User Name AppData Local Temp NOTE The folder may be treated as hidden folder If the folder does not appear run Explorer and select Tools Folder Options View and check to Show hidden fi...

Страница 166: ...Monitor is installed NOTE To remove Network Monitor go to Programs and Features Network Trace Capture 1 On the Start menu start Microsoft Network Monitor 2 On Start Page select Create a new capture ta...

Страница 167: ...his manual 4 The drive letter of the re installed system may differ from the one of the previous system If you need to modify the drive letter modify it according to the Procedure for Modifying the Dr...

Страница 168: ...rent BIOS settings and any specific information for the server Save the information after completing the system setup Without the backup data you will not be able to recover the information You can sa...

Страница 169: ...XPRESSBUILDER The NEC EXPRESSBUILDER DVD attached to your server supports the following optional boards Controllers supporting installation of OS with Express Setup N8103 116A RAID Controller 128MB RA...

Страница 170: ...the system in the Autorun Menu Re installing to the Hard Disk Drive which has been upgraded to Dynamic Disk If you want to leave the existing partition when installing the system on the hard disk driv...

Страница 171: ...et an enough size of the paging file with the entire system Regardless of the size of the mounted memory or the Write debugging information type of memory dump the maximum size of the dump file is The...

Страница 172: ...4 Edition OEM Disk for EXPRESSBUILDER Creating Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER Before installing create Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER NOTE If...

Страница 173: ...r NEC Express5800 Server 3 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server 4 Press the RESET switch or press Ctrl Alt and Delete to reboot the server You may also turn off...

Страница 174: ...the steps below 1 Prepare one 3 5 inch floppy disk 2 Start the Operating System 3 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server The Menu will appear 4 Insert the floppy d...

Страница 175: ...not pressed properly Begin after turning on the system power again 4 Press F6 in a few seconds when the window is in either of the following states Setup is inspecting your computer s hardware config...

Страница 176: ...Driver Server 2003 for x64 When N8103 116A 117A 118A RAID Controller is installed LSI Embedded MegaRAID Windows XP 2003 64 bit When Onboard RAID Controller LSI Embedded MegaRAID is used 8 If the SCSI...

Страница 177: ...indows The screen of Step 5 is displayed Go to Step 10 10 If the SAS Controller N8103 104A is connected Press S IMPORTANT Insert the Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER into th...

Страница 178: ...Microsoft Windows Server 2003 R2 x64 Edition DISC 2 according to the following procedures You can install Microsoft Windows Server 2003 R2 x64 Edition DISC 2 after the application of System update Be...

Страница 179: ...icrosoft to be applied to reinforce the system security The system update is recommended It is necessary to use ServicePack2 or more ServicePack 2 need not be applied again when Windows Server 2003 x6...

Страница 180: ...ministrator authority to the server such as administrator 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server 3 Click Start menu and Run and then execute the following comman...

Страница 181: ...stalling Windows Server 2003 x64 Editions 6 13 5 When the following message is displayed make sure to click Finish to restart the system With that application process of the Hotfix KB921411 is finishe...

Страница 182: ...ce pack 2 again 1 Log on to the system with the account that has administrative privilege e g administrator 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of server The Autorun Menu w...

Страница 183: ...as finished When you apply Service Pack Click Yes and then go to Step 6 When you do not apply Service Pack Click No and then go to Step 8 6 When the following message appears click Yes 7 When the foll...

Страница 184: ...6 16 Installing Windows Server 2003 x64 Editions 8 When the following message appears click Yes to restart the system The system has been updated...

Страница 185: ...w tab and then click OK Hide extensions for know file type Hide protected operating system files Recommended When the message You have chosen to display protected operating system files is displayed c...

Страница 186: ...top Connection is prohibited Without changing any parameter when opened the properties of adapter teaming please click the Cancel button for close the dialog Click OK button will cause temporary loss...

Страница 187: ...r The procedure in the case of the classic start menu Click Start menu point to Programs Accessories and click Windows Explorer 3 Run dxsetup exe in the following directory 013 win winnt w2k3amd r1441...

Страница 188: ...k OK 5 Restart the system When PROSet is installed 1 Open the Device Manager 2 Double click Network Adapter Name in the list 3 Click the Link Speed and specify the Speed Duplex value the same as the v...

Страница 189: ...A Please refer to the installation manual provided with the board Installation of the Optional Network Board Driver 1 Start Device Manager 2 Click Network adapters and double click Network Adapter Nam...

Страница 190: ...onnected to the separate switches they will not work normally The adapters specified as a group of Adaptive Load Balancing ALB can be connected to only Switching Hub When exchange the mother board or...

Страница 191: ...cedure 1 Click TEAM Team name from Device manager Network adapters 2 Click Settings and confirm Adapters in team list 10 Click Test Switch Run test to confirm the adapter team is properly setup Confir...

Страница 192: ...twork Connection Intel R 82574L Gigabit Network Connection to open the adapter Properties 3 Click Power Management tab and change setting in Wake On LAN according to the following list Setting item Ch...

Страница 193: ...ent tab and change setting in Wake On LAN according to the following list Setting item Change setting Wake On Directed Packet ON Wake On Magic Packet ON Wake on Magic Packet from power off state ON Wa...

Страница 194: ...lorer 3 Run Install bat in the following directory 013 win winnt w2k3amd video install bat 4 Follow the message to continue the installation If the dialog message Digital Signature could not been foun...

Страница 195: ...opriate to your environment z If the RAID Controller N8103 116A 117A 118A is used You do not need to install the driver manually It is automatically installed by Windows Plug and Play z If the RAID Co...

Страница 196: ...ows Server 2003 x64 Editions must be activated before you can use Windows Server 2003 x64 Editions Windows activation process is as follows 1 Click Run on Start menu Type as follows in the Open box an...

Страница 197: ...Installing Windows Server 2003 x64 Editions 6 29 The following screen is displayed 3 Process Windows activation according to the following message...

Страница 198: ...Dump The staff of maintenance service representative is in charge of collecting memory dump Customers need only to specify the memory dump If any trouble occur after specifying the process below the m...

Страница 199: ...ify the size of the empty space in the debugging information memory dump write destination drive Windows Server 2003 To specify Complete Memory Dump to write the debug information is recommended If th...

Страница 200: ...size for all drives and click Set IMPORTANT The above mentioned paging file size is recommended for collecting debug information memory dump The paging file with initial size large enough to store the...

Страница 201: ...rs 3 Specify the location to store the diagnostic information in the Log File Path box The diagnostic information will be stored with the file name DRWTSN32 LOG NOTE You can not specify network pass S...

Страница 202: ...izard dialog box appears 4 Click Management and Monitoring Tools and then click Details The Management and Monitoring Tools dialog appears 5 Click to select the Network Monitor Tools check box and the...

Страница 203: ...ating system when the following message appears The following list shows the existing partitions and unpartitioned space on this computer Use the UP and DOWN ARROW keys to select an item in the list C...

Страница 204: ...ement 2 Specify the Disk Management in the left side of the window 3 Right click the volume you want to modify the drive letter and specify the Change Drive Letter and Path 4 Click Yes 5 Choose the As...

Страница 205: ...rver 2003 x64 Editions 6 37 INSTALLING MAINTENANCE UTILITIES Various maintenance utilities are contained in your NEC EXPRESSBUILDER DVD See Chapter 8 for installing the utilities to your server or man...

Страница 206: ...completing the system setup Without the backup data you will not be able to recover the information You can save the information by the following process 1 Insert the NEC EXPRESSBUILDER DVD into the o...

Страница 207: ...SSBUILDER The NEC EXPRESSBUILDER DVD attached to your server supports the following optional boards Controllers supporting installation of OS with Express Setup N8103 116A RAID Controller 128MB RAID0...

Страница 208: ...system prepare it by yourself When installing Windows Server 2003 R2 it is not necessary to apply Service Pack 1 Updating System If you modified the Windows system execute Update Express5800 system i...

Страница 209: ...ssary About the Upgrade to Windows Server 2003 R2 The in place upgrade from Windows Server 2003 to Windows Server 2003 R2 is not recommended because it may overwrite any files or registries and cause...

Страница 210: ...dump The paging file with initial size large enough to store the dump file in the boot drive is required Correct debug information might not be able to be collected due to virtual memory shortage whe...

Страница 211: ...uired for installation Paging file size 2 See Setting for Solving Problems on page 7 30 and set that debugging information equivalent to the dump file size is to be written to a separate disk If the d...

Страница 212: ...t need to create it again You can create Windows Server 2003 OEM Disk for EXPRESSBUILDER with the following two procedures Create from the menu which appears when running NEC Express5800 Server with N...

Страница 213: ...can create Windows Server 2003 OEM Disk for EXPRESSBUILDER from Autorun Menu if you have the computer on which the above operating systems operate Follow the steps below 1 Prepare one 3 5 inch floppy...

Страница 214: ...r turning on the system power again 4 Press F6 in a few seconds when the window is in either of the following states Setup is inspecting your computer s hardware configuration or Press F6 if you need...

Страница 215: ...ntroller Driver Server 2003 32 bit When N8103 116A 117A 118A RAID Controller is installed LSI Embedded MegaRAID Windows XP 2003 When Onboard RAID Controller LSI Embedded MegaRAID is used 8 If the SCSI...

Страница 216: ...driver in Windows The screen of Step 5 is displayed Go to Step 10 10 If the SAS Controller N8103 104A is connected Press S IMPORTANT Insert the Windows Server 2003 OEM Disk for EXPRESSBUILDER into the...

Страница 217: ...ystem IMPORTANT In this case the Windows Setup screen may not be displayed Be sure to install Microsoft Windows Server 2003 R2 DISC 2 according to the following procedures You can install Microsoft Wi...

Страница 218: ...figuration Recovered the system using recovery process The system update brings the correction program provided by Microsoft to be applied to reinforce the system security The system update is recomme...

Страница 219: ...the server 3 Click Start menu and Run and then execute the following command When the English version of Windows Server 2003 R2 is used 013 win winnt dotnet qfe enu kb921411 exe When the Simplified Ch...

Страница 220: ...7 14 Installing Windows Server 2003 5 When the following message is displayed make sure to click Finish to restart the system With that application process of the Hotfix KB921411 is finished...

Страница 221: ...Log on to the system with the account that has administrative privilege e g administrator 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of server The Autorun Menu will be displayed 3...

Страница 222: ...ished When you apply Service Pack Click Yes and then go to Step 6 When you do not apply Service Pack Click No and then go to Step 8 6 When the following message appears click Yes 7 When the following...

Страница 223: ...Installing Windows Server 2003 7 17 8 When the following message appears click Yes to restart the system The system has been updated...

Страница 224: ...ab and then click OK Hide extensions for know file type Hide protected operating system files Recommended When the message You have chosen to display protected operating system files is displayed clic...

Страница 225: ...oughput between the switches PROSet is necessary to utilize these features Follow the procedure below to install PROSet 1 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive If the autorun m...

Страница 226: ...nager 2 Double click Network Adapter Name in the list 3 Click the Link Speed and specify the Speed Duplex value the same as the value specified for HUB 4 Click OK 5 Restart the system Also add or dele...

Страница 227: ...ed to the separate switches they will not work normally The adapters specified as a group of Adaptive Load Balancing ALB can be connected to only Switching Hub When exchange the mother board or option...

Страница 228: ...1 Click TEAM Team name from Device manager Network adapters 2 Click Settings and confirm Adapters in team list 10 Click Test Switch Run test to confirm the adapter team is properly setup Confirm the r...

Страница 229: ...onnection Intel R 82574L Gigabit Network Connection to open the adapter Properties 3 Click Power Management tab and change setting in Wake On LAN according to the following list Setting item Change se...

Страница 230: ...b and change setting in Wake On LAN according to the following list Setting item Change setting Wake On Directed Packet ON Wake On Magic Packet ON Wake on Magic Packet from power off state ON Wake on...

Страница 231: ...3 Run Install bat in the following directory 013 win winnt dotnet video install bat 4 Follow the message to continue the installation If the dialog message Digital Signature could not been found appea...

Страница 232: ...to your environment z If the RAID Controller N8103 116A 117A 118A is used You do not need to install the driver manually It is automatically installed by Windows Plug and Play z If the RAID Controlle...

Страница 233: ...ted before you can use Windows Server 2003 Windows activation process is as follows NOTE When you use Windows Server 2003 R2 activation process is not needed 1 Click Run on Start menu Type as follows...

Страница 234: ...7 28 Installing Windows Server 2003 The following screen is displayed 3 Process Windows activation according to the following message...

Страница 235: ...to Settings and then click Control Panel 2 In Control Panel double click System System Properties dialog box will be shown 3 Click the Advanced tab and then click Settings under Setup and Recovery 4 U...

Страница 236: ...he staff of maintenance service representative is in charge of collecting memory dump Customers need only to specify the memory dump If any trouble occur after specifying the process below the message...

Страница 237: ...size of the empty space in the debugging information memory dump write destination drive Windows Server 2003 To specify Complete Memory Dump to write the debug information is recommended If the mount...

Страница 238: ...r all drives and click Set IMPORTANT The above mentioned paging file size is recommended for collecting debug information memory dump The paging file with initial size large enough to store the dump f...

Страница 239: ...s dialog box appears 3 Specify the location to store the diagnostic information in the Log File Path box The diagnostic information will be stored with the file name DRWTSN32 LOG NOTE You can not spec...

Страница 240: ...dialog box appears 4 Click Management and Monitoring Tools and then click Details The Management and Monitoring Tools dialog appears 5 Click to select the Network Monitor Tools check box and then clic...

Страница 241: ...ystem when the following message appears The following list shows the existing partitions and unpartitioned space on this computer Use the UP and DOWN ARROW keys to select an item in the list Cannot m...

Страница 242: ...2 Specify the Disk Management in the left side of the window 3 Right click the volume you want to modify the drive letter and specify the Change Drive Letter and Path 4 Click Yes 5 Choose the Assign a...

Страница 243: ...dows Server 2003 7 37 INSTALLING MAINTENANCE UTILITIES Various maintenance utilities are contained in your NEC EXPRESSBUILDER DVD See Chapter 8 for installing the utilities to your server or managemen...

Страница 244: ...ting the system setup Without the backup data you will not be able to recover the information You can save the information by the following process 1 Insert the NEC EXPRESSBUILDER DVD into the optical...

Страница 245: ...Chapter 8 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER DVD that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER...

Страница 246: ...LDER The NEC EXPRESSBUILDER DVD helps you install the Operating system the Management software or use the maintenance utilities When you insert the NEC EXPRESSBUILDER DVD into the optical disk drive a...

Страница 247: ...ies 8 3 Os installation If you select this item the Top menu appears IMPORTANT This tool is Configuration Tool that built on Windows PE 2 1 technology Pay attention to the automatic reboot that occurs...

Страница 248: ...used by the service representative See Chapter 10 BIOS FW Updating You can update the system BIOS by using the floppy disk prepare a 3 5 floppy disk ROM DOS Startup FD The ROM DOS Startup FD is used f...

Страница 249: ...If you want to operate this computer via the BIOS redirection the console less function select this item NOTE If you operate this computer via the Remote KVM function select the Tool menu Normal mode...

Страница 250: ...003 or later This menu is not available for Microsoft Windows 2008 Server Core environment Some documents are provided in PDF format Use the Adobe Reader to view or print these documents If the menu d...

Страница 251: ...NEC ESMPRO Manager include Hardware and software server configuration Hardware resources mounted in servers such as the CPU memory disks RAID System and LAN boards Software resources such as operating...

Страница 252: ...the setup program of Universal RAID Utility from Autorun Menu Click to Setup Software Universal RAID Utility in Autorun Menu You need to install the following software Microsoft NET Framework 2 0 or...

Страница 253: ...gement of RAID System using NEC ESMPRO Manager You can manage the RAID System managed Universal RAID Utility on NEC ESMPRO Manager by NEC ESMPRO Manager Ver 5 2 or later The operating system of the co...

Страница 254: ...2003 x64 Editions Installation Described below are procedures to install the utility in the server individually 1 Insert NEC EXPRESSBUILDER DVD into the optical disk drive after OS starts 2 On the men...

Страница 255: ...er The log folder is created in the stdclct folder and various information on this server is stored in the data compressed file zip format Uninstallation On the Control Panel select Add or Remove Prog...

Страница 256: ...8 12 Installing and Using Utilities This page is intentionally left blank...

Страница 257: ...dware configuration or BIOS configuration select System Information Management and then Save of the Off line Maintenance Utility to make a backup copy of the system information Also make a backup copy...

Страница 258: ...pages 1 4 to 1 12 for details Do not disassemble repair or alter the server Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following ins...

Страница 259: ...erver must be kept dry Do not moisten them with water 1 Make sure that the server is off powered the POWER SLEEP LED goes off 2 Unplug the power cord of the server from a power outlet 3 Wipe off dust...

Страница 260: ...he server entails powering off the server and removing the left side cover You will need a small vacuum cleaner with plastic tipped nozzle and electrostatic protection computer grade canned air and a...

Страница 261: ...ve it 4 Take out the ball from the mouse Cover the bottom of the mouse with your hand and turn your hand holding the mouse the mouse is on your palm with the button upward The mouse ball is released o...

Страница 262: ...the tray NOTE Do not touch the signal side of the disc with your hand 4 Wipe the tray with a dry soft cloth IMPORTANT Do not wipe the lens of the optical disk drive Doing so may damage the lens and m...

Страница 263: ...stem Test Items The following items are tested in system diagnostics Memory CPU cache memory Hard disk drive used as a system IMPORTANT When executing the system diagnostics make sure to disconnect th...

Страница 264: ...to execute System Diagnostics with remote console The LAN connection is not for System Diagnostics Procedures to start the diagnostics program are as follows 1 Shutdown the OS and power off the serve...

Страница 265: ...Shows the progress of the diagnostics Test End is displayed when the diagnostics completes Test result Shows the start end and elapsed time and completion status of the diagnostics Guide line Shows t...

Страница 266: ...information can be saved To save it on a floppy disk insert a formatted floppy disk to the floppy disk drive and select Save F If your server is not equipped with floppy disk drive connect the USB fl...

Страница 267: ...ted stored due to a change in the floor layout to a great extent contact your service representative Make sure to make a backup copy of your valuable data in the hard disk drive if any Make sure not t...

Страница 268: ...9 12 Maintenance This page is intentionally left blank...

Страница 269: ...Troubleshooting If your server does not operate as expected read this chapter before assuming a failure NOTE For provision against an unexpected failure it is recommended to install NEC ESMPRO to you...

Страница 270: ...Monitor the occurrence of fault by NEC ESMPRO during the system operation Especially take note on whether any alert is reported to NEC ESMPRO Manager on the language PC Check whether any alert is rep...

Страница 271: ...the front panel stays lit in green when the server is in successful operation When the STATUS LED is unlit blinking in green or lit blinking in amber it indicates that the server has failed The follow...

Страница 272: ...s error occurred Cycle power to the server If POST displays an error message take a note on the message and contact your service representative Memory dumping is requested Wait until memory dumping co...

Страница 273: ...h factory installed network port If the power is supplied to the server and the hub and they are correctly connected with each other the LED is lit green LINK state If information is transmitted throu...

Страница 274: ...n Indicates that the hard disk drive is being rebuilt this status is not a failure If the defected hard disk drive is replaced with a new one in the RAID configuration the data is automatically rebuil...

Страница 275: ...instruction simultaneous key entry of Ctrl Alt Delete Immediately after the system is rebooted in response to an OS instruction During hardware initialization following restart of the POST When the PO...

Страница 276: ...rvice representative 0230 System RAM Failed at offset 0231 Shadow Ram Failed at offset 0232 Extended RAM Failed at address line Contact your service representative 0250 System battery is dead Replace...

Страница 277: ...resentative 0B43 Warning IRQ not configured 0B45 System configuration Data Write Error 0B60 CPU1_DIMM1 has been disabled 0B61 CPU1_DIMM2 has been disabled 0B62 CPU1_DIMM3 has been disabled 0B63 CPU1_D...

Страница 278: ...contact your service representative 0B95 BMC FRU device failure This is not a fatal error Turn off the power once and then on again to restart the server If the error cannot be corrected contact your...

Страница 279: ...Speed detected on Processor 1 8161 Mismatch Processor Type Speed detected on Processor 2 Contact your service representative None Expansion ROM not initialized PCI Mass Storage Controller in slot xx...

Страница 280: ...lty Contact your service representative to replace the RAID controller SAS drives were detected but this controller does not support SAS drives Please remove the SAS drives then restart your system Pr...

Страница 281: ...o longer accessible Please check your cables and also ensure all disks are present Press any key to continue or C to load the configuration utility Check if cable and hard disk drives are connected pr...

Страница 282: ...en battery is not used Run WebBIOS or Universal RAID Utility to check the setting for cache mode If forced write back is specified change it to constant write back or write through mode When battery i...

Страница 283: ...t of the controller DIMM on the controller needs replacement If you continue data corruption can occur Press X to continue or else power off the system and replace the DIMM module and reboot If you ha...

Страница 284: ...city check error 1 3 4 1 DRAM address error 1 3 4 3 DRAM test Low Byte error 1 4 1 1 DRAM test High Byte error Check if the DIMMs are properly connected If the error persists contact your service repr...

Страница 285: ...send from BIOS Message send from BMC Example Messages displayed on upper line BIOS message On screen message Description Action XX BIOS Rev XXXX POST in progress XX POST code YYYY BIOS version Wait un...

Страница 286: ...ng XX 02 low voltage warning XX 00 low voltage fetal DUMP Request Dump switch is pressed Wait for completion of memory dump collection OS shutdown Alm OS stop error occurred Take note of on screen mes...

Страница 287: ...e server Make sure to use the power cord provided with the server Check the power cord for broken shield or bent plugs Make sure the power breaker for the connected power outlet is on If the power cor...

Страница 288: ...d power cord are properly connected Also make sure that the cables are connected in the correct order Is the power on order correct When the server has any external devices connected power on the exte...

Страница 289: ...e installed These drivers are installed along with the OS Some OS s allow you to change the keyboard and mouse settings Refer to manual that comes with your OS to check that the keyboard and mouse set...

Страница 290: ...an above The LED lights green while accessing the hard disk drive Lighting orange of this LED does not mean hard disk drive failure Fail to access the internal or external SCSI devices Is the SCSI dev...

Страница 291: ...utility of the server Check the setting with the BIOS SETUP utility Menus to check Advanced PCI Configuration Onboard LAN LAN Controller Have the protocol and service already configured Install the d...

Страница 292: ...Team network connection has been lost Event Type Warning Event Source iANSMiniport Event Category None Event ID 22 Description Primary Adapter does not sense any Probes Intel Possible reason partition...

Страница 293: ...s a time source because of DNS resolution error on time windows com 0x9 NtpClient will try again in 15 minutes and double the reattempt interval thereafter The error was No such host is known 0x80072A...

Страница 294: ...egistered in the Windows Management Instrumentation namespace root cimv2 to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correc...

Страница 295: ...Type Warning Event Source e1qexpress Event Category None Event ID 27 Description Intel R 82574L Gigabit Network Connection Network link has been disconnected Above mentioned event log will appear whe...

Страница 296: ...or not on the USB root hub verification process Click Start menu right click My Computer and click Manage to start Device Manager And then select Device Manager from the left side window If is displa...

Страница 297: ...e Hardware Management which is provided by Windows Server 2003 R2 above shown event log will be registered For more details refer to Enabling Microsoft Windows Server 2003 R2 Hardware Management on th...

Страница 298: ...rating system See Chapter 5 6 or 7 Fail to start the OS with the 3GB switch System often fails to start the OS with the 3GB switch In this case please adjust the capacity of the user mode area using t...

Страница 299: ...ute forced shutdown forced shutdown continue to press POWER SLEEP switch for 4 seconds The power will not be turned off if you press the switch for less than 3 seconds The PXE boot network boot fails...

Страница 300: ...more Power ON OFF Wake On LAN feature does not work Immediately after the AC power is turned on the Remote Power ON OFF feature Wake ON LAN is disabled Start Windows 2003 once provide settings as show...

Страница 301: ...er may be failed Contact your service representative Rebuild fails Is the capacity of the hard disk drive to be rebuilt sufficient The hard disk drive to be rebuilt should have the same capacity of th...

Страница 302: ...eChannel Controller When N8190 127 131 is used the names of the Fibre Channel controllers may appear with different names on Device Manager It is not a problem in operating the system A directory that...

Страница 303: ...message appears check the error and take the appropriate corrective action according to the message listed in the table below Message Cause This EXPRESSBUILDER version was not designed for this compu...

Страница 304: ...appear Is your system Windows XP or later or Windows 2003 or later The Autorun menu is supported by Windows XP Windows 2003 or later If your system runs on Windows 2000 you need to setup IE6 0 before...

Страница 305: ...mory while the server is in the successful operation may affect the system operation Restarting the system due to an error may display a message indicating insufficient virtual memory Ignore this mess...

Страница 306: ...p will make a substitute into the switch hole to press the DUMP switch Pressing the DUMP switch saves the dump file in the specified directory Memory dumping may not be available when the CPU stalls I...

Страница 307: ...tem using the recovery console Note that this method is recommended for only users and administrators who have a thorough knowledge of the recovery console For more information refer to Online Help Fo...

Страница 308: ...with your server into the optical disk drive of your server 3 Press Ctrl Alt and Delete to reboot the server from the NEC EXPRESSBUILDER You may also turn off and then on again to reboot the server S...

Страница 309: ...anese starts by the automatic operation when the operation is not done for five seconds after the Language Selection menu is displayed 5 English is selected The tool menu is displayed When you use a l...

Страница 310: ...er information ask your service representative The Off line Maintenance Utility provides the following features IPMI Information Viewer Provides the functions to view the system event log SEL sensor d...

Страница 311: ...ng If the update processing is discontinued the system becomes unable to start ROM DOS startup FD Creates a support disk for starting the ROM DOS system Test and diagnostics Execute various tests on t...

Страница 312: ...ce Tools with Remote Console refer to the online document of NEC ESMPRO Manager IMPORTANT Do not change the boot device order in BOOT menu in BIOS SETUP NEC EXPRESSBUILDER cannot be used if the optica...

Страница 313: ...ation will be set as shown below LAN Controller Enabled Serial Port A Enabled Base I O Address 3F8 Interrupt IRQ 4 Serial Port B Enabled Base I O Address 2F8 Interrupt IRQ 3 BIOS Redirection Port Seri...

Страница 314: ...progress FORCED SHUTDOWN Use this function when an OS command does not shut down the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on...

Страница 315: ...devices or the server or malfunctions of the server resulted from installation by the user NEC recommends you ask your service representative for installing or removing any optional devices Make sure...

Страница 316: ...the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire...

Страница 317: ...tic electricity Select a suitable work space Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make...

Страница 318: ...install the server on the rack leaving the cover removed Do not pinch your fingers with mechanical component IMPORTANT If you disconnect the power cord from the server wait for about five seconds bef...

Страница 319: ...e cover To install the top cover make sure that the hooks on the top cover are inserted into the frame holes of the server certainly and put the top cover on the server Then move the top cover toward...

Страница 320: ...rd party hard disk drive may cause a failure of the server as well as the hard disk drive All hard disk drives must accept the same interface Slot 0 For first hard disk drive option Slot 1 For second...

Страница 321: ...model The server has eight slots Install hard disk drives starting from the leftmost slot NOTE With 2 5 inch hard disk drive model the maximum number of operable hard disk drives depends on the contro...

Страница 322: ...er until the hook of the handle hits the frame Hold the hard disk drive carrier with both hands securely and carefully NOTE The POWER switch is located close to the hard disk drive bay 0 Be careful no...

Страница 323: ...caught between the handle and tray Push the drive further to check if it is firmly secured NOTE Make sure that the handle is hooked to the frame when having inserted the hard disk drive 6 Power on the...

Страница 324: ...le at stores for data erasure should be used in order to avoid the trouble explained above For details on data erasure ask your sales representative Observe the following to disconnect the power cable...

Страница 325: ...e 4 If using the server with the hard disk drive removed install the dummy tray in the empty slot 5 Power on the server Run BIOS SETUP utility and set boot priority on the Boot menu Installing a hard...

Страница 326: ...s see the section Anti static Measures described earlier Make sure to use the DIMM authorized by NEC Installing a third party DIMM may cause a failure of the DIMM as well as the server Repair of the s...

Страница 327: ...actual installation location differs from the indication on NEC ESMPRO as shown below 1 CPU configuration Installed slot Indication on NEC ESMPRO 1st CPU1_DIMM1 slot Memory 1 2nd CPU1_DIMM2 slot Memor...

Страница 328: ...ature additional 2 GB 4 GB memory board is required Memory Clock Memory clock speed depends on CPU model installed Xeon E5504 L5506 Always operates at 800MHz Xeon L5520 Operates at 1066MHz May operate...

Страница 329: ...ally closed 3 Install the components you have removed in Step 1 4 Power on the server Make sure that no error message appears in the POST If POST displays an error message take a note on the message a...

Страница 330: ...omponents you have removed in Step 1 4 Power on the server Make sure that no error message appears in the POST If POST displays an error message take a note on the message and see the POST error messa...

Страница 331: ...IMMs and additional 1 GB memory board is unavailable for x4 SDDC feature LockStep x8 SDDC ECC memory feature cannot be used together with Standard memory configuration x4 SDDC ECC memory The memory ar...

Страница 332: ...ls 0 and 1 is multiplexed and operated in parallel to enable x8 SDDC x8 Single Device Data Correction With this feature a single device can detect and correct one to eight bit error CPU1 CPU2 Memory c...

Страница 333: ...riately in the menu selected as shown below save the settings and exit from SETUP Select Advanced Memory Configuration submenu Memory RAS Feature Lock Step Install memory devices in the following orde...

Страница 334: ...down the LockStep In this case execute Load Setup Defaults to cancel the LockStep configuration 1 Take a note of settings in BIOS SETUP 2 Press F2 during POST to run BIOS SETUP utility 3 Select Exit L...

Страница 335: ...he CPU directly on the desk For static notes see the section Anti static Measures described earlier Do not operate the system until confirming that the additionally installed CPU is in normal state Ma...

Страница 336: ...See the section Preparing for Installation and Removal described earlier to prepare 2 Remove the duct cover 3 Push the socket lever down to unlatch the socket from the hook then slowly open the lever...

Страница 337: ...emove the protective cover IMPORTANT Hold the CPU only at the edges Be careful not to touch the bottom of the CPU pin portion 7 Place the CPU on the socket slowly and carefully Hold the CPU with your...

Страница 338: ...24 Upgrading Your Server 8 Lightly press the CPU to the socket then close the plate 9 Bring down the lever to secure the CPU 10 Remove the protective cover from the heat sink 11 Put the heat sink on C...

Страница 339: ...ositioned correctly it causes the heat sink not to be level Do not move the secured heat sink If you install an additional CPU you need to change DIMM installation location See DIMM for details 14 Ins...

Страница 340: ...e to the CPU To remove the heat sink from the CPU first turn the heat sink to the left and right lightly to make sure that the heat sink can be apart from the CPU Removing the heat sink with it adheri...

Страница 341: ...our body contact with a metallic frame section of the server to discharge the static electricity on your body Do not make bare hands contact with terminals and components on the PCI board or riser car...

Страница 342: ...together with 127 131 N8190 131 Fibre Channel controller 2ch 4Gbps Optical PCI EXPRESS x4 Cannot be used together with 153 154 N8193 154 Fibre Channel controller 2ch 8Gbps Optical PCI EXPRESS 2 0 x8...

Страница 343: ...PCI board only not the long type one 1 See the section Preparing for Installation and Removal described earlier to prepare 2 Remove a fixing screw from the riser card Hold both ends of the riser card...

Страница 344: ...your bare hand Fingerprints and dust left on them cause the server to malfunction due to a connection failure or damage to the leads If the board cannot be installed well remove the board once and th...

Страница 345: ...riser card with your fingers until you cannot see any part of the riser card terminal section The riser card is now fully seated in the slot 7 Install the components you have removed in earlier steps...

Страница 346: ...ver not to move during removal of the board If you do not install the board after removal be sure to install the additional slot cover of the riser card on the slot from which you remove the board Sec...

Страница 347: ...46 820 1 4 PCI bracket 1 243 112122 001 1 Attached to the cable 5 PCI bracket 2 243 112122 002 1 For Full Height PCI board Use Item No 3 RS 232C cable B and No 4 PCI bracket 1 Install N8117 01A in the...

Страница 348: ...r card and remove the additional slot cover IMPORTANT Keep the removed additional slot cover for future use 4 Install the PCI bracket firmly and secure it with the screw removed in Step 3 PCIe 2 Low p...

Страница 349: ...terfere with the other PCI board and connect the cable to the Serial Port A connector on mother board Connect the cable properly by making sure the polarity of connector See the figure below for locat...

Страница 350: ...firmly push the riser card until it is fully seated 7 Make sure that the removed slot cover screw or tools are not left in the server Then reassemble the server 8 Run BIOS SETUP Utility and select Ad...

Страница 351: ...ing for Installation and Removal described earlier to prepare 2 Remove the duct cover 3 Remove the RAID Controller and install the battery connection board that comes with additional battery to the RA...

Страница 352: ...ld both ends of the riser card assembly and lift straight up and remove the riser card from the server 6 Remove the screw from the riser card and remove the additional slot cover 7 Install the RAID Co...

Страница 353: ...t on the mother board Secure the riser card with a screw removed in Step 4 Align the riser card terminal section with the slot on the mother board and firmly push the riser card until it is fully seat...

Страница 354: ...onnector and that on the cable 11 Install the additional battery to the bracket with three screws Install the additional battery in the place as shown in the figure below Install an additional battery...

Страница 355: ...ver 11 41 12 Install the battery mounting bracket that has been removed in Step 9 Secure the battery to the bracket with two screws Removal The additional battery can be removed in the reverse order o...

Страница 356: ...ty and performance e g revolution for each pack to configure them in the RAID System NOTES Make sure of RAID levels and hard disk drives available for the RAID Controller to choose an appropriate cont...

Страница 357: ...inch hard disk drive The illustration shows the backplane board viewed from the rear side SW RAID configuration jumper switch SATA_RAID Enable Disable Controller configuration jumper switch J3 Mother...

Страница 358: ...ntroller N8103 116A 117A 118A The optional RAID Controller can control the internal hard disk drives as the RAID System To use the hard disk drives in a RAID System reconnect the hard disk drive inter...

Страница 359: ...7A 118A you need to change jumper switch setting on the mother board and the backplane board See Use of Internal Hard Disk Drives In the Raid System for jumper pin locations Jumper pin on mother board...

Страница 360: ...drive model with Onboard RAID Controller Factory installed In standard configuration the cable is connected with the SATA connector on mother board You need not to change cable connection 3 5 inch ha...

Страница 361: ...del with Optional RAID Controller installed Disconnect the SAS SATA cable from the SATA connector on mother board then connect it with the connector on Optional RAID Controller IMPORTANT In standard c...

Страница 362: ...en not installing a system Start Express Setup select OS Selection Others The installer automatically performs all the procedures for RAID System configuration and then maintenance utility installatio...

Страница 363: ...x8 x 1 PCI EXPRESS x8 x 1 x16 socket Standard Onboard SATA SW RAID 0 1 10 Disk array Option RAID Controller Internal interface SAS None option SATA 6 ports Keyboard None Mouse None Serial Rear D sub 9...

Страница 364: ...CI PCI EXPRESS x8 x 1 PCI EXPRESS x8 x 1 x16 socket Standard Onboard SATA SW RAID 0 1 10 Disk array Option RAID Controller Internal interface SAS None option SATA 6 ports Keyboard None Mouse None Seri...

Страница 365: ...ER DVD that comes with the server contains the NEC ESMPRO utility NEC recommends that you should install the NEC ESMPRO for effective use of the reliability enhancement features of the server Floppy D...

Страница 366: ...the floppy disk in a dusty place Do not place anything on the floppy disk Do not leave the floppy disk in a high temperature place e g place exposed to direct sunlight or close to a heater Do not lea...

Страница 367: ...system IMPORTANT Formatting a used floppy disk clears all the data contained in it if any Formatting a floppy disk from the DOS command line is not available with the server Use a formatted floppy di...

Страница 368: ...er benzene or thinner Keep the disc in a disc case when not in use Tape Media The following describes data handling with the DAT DLT or AIT optionally available for the server Saving your valuable dat...

Страница 369: ...to the keyboard Doing so may cause a failure of the keyboard The keyboard provided with the server is designed for adjustment of an angle Adjust the keyboard angle at which the keyboard is easy to ope...

Страница 370: ...he mouse on a dusty or dirty desk disturbs smooth movement or normal operation of the mouse When your mouse movement seems dull clean your mouse See Chapter 9 Mouse operation includes Click Double cli...

Страница 371: ...riate one to install an optional device IRQ Peripheral Device Controller 0 System timer 1 2 3 COM2 serial port 4 COM1 serial port 5 6 7 PCI 8 Real time clock 9 ACPI Compliant System 10 11 SMBUS 12 13...

Страница 372: ...C 2 IRQ This page is intentionally left blank...

Страница 373: ...u appears close the menu 3 Copy the below files of EXPRESSBUILDER to a hard disk drive by using Explorer root folder copy version xml 013 ar_menu copy this sub folder doc copy this sub folder win copy...

Страница 374: ...D 2 Using a Client Computer Which Has a CD Drive This page is intentionally left blank...

Страница 375: ...alled CPU2_DIMM1 Size Serial No Date Installed CPU2_DIMM2 Size Serial No Date Installed CPU2_DIMM3 Size Serial No Date Installed CPU2_DIMM4 Size Serial No Date Installed Hard Disk Drive 1 Type Serial...

Страница 376: ...e Installed PCI Slot 3 Model name Serial No Date Installed External Peripheral Device 1 Model name Serial No Manufacturer Date Installed External Peripheral Device 2 Model name Serial No Manufacturer...

Страница 377: ...Table E 3 Software Firmware version OS Name Version Application of RUR media Apply Name Version File system FAT HPFS NTFS Others Bundled software installed Licensed software installed Application run...

Страница 378: ...E 4 Product Configuration Record Table This page is intentionally left blank...

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