NCR SelfServ XK32, Руководство по установке, Страница: 6 / 251

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Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the
NCR SelfServ™ XK32 (2247) Site Preparation Guide (BCC5-0000-5377) and
the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
If you need NCR Warranty support for post installation issues, please contact NCR
Customer Services at the following numbers:
• 1-800-262-7782 (U.S. or Canada)
• 1-937-445-1936 (International)
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.