NCR SelfServ XK32, Руководство по установке, Страница: 5 / 251

iii
Out of Box Failure (OBF) for Retail Products
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR and provide a detailed
description of the issue.
For assistance with this process send an email to CustomerSat.Retail@ncr.com with the
following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
If you do not have access to a computer, you may leave a voice message at the following
numbers:
• 1-800-528-8658 (USA or Canada)
• +1-770-623-7400 (International)
Note: When leaving a message, please provide a phone number and/or an email
address so NCR can contact you if additional details are needed.
Hardware that fails after installation or staging DOES NOT qualify as a Customer
Satisfaction Out of Box failure and must be managed via the NCR warranty terms
and conditions. If you need NCR Warranty support for post installation issues,
refer to the
Warranty section.